by Nycola Hillis | Sep 6, 2024
Our client, a world leader in Healthcare services is seeking a Patient Care Specialist based in Donegal/Derry
The successful candidate will have experience in nursing and be responsible for maintaining existing customers and to support winning new business in this expanding market by promoting our range of products and services to key stakeholders in hospitals and community integrated teams.
Key activities of the role include;
- Set up/ installation of homecare devices such as CPAP, NIV, Invasive Ventilation, Diagnostics and Cough Assist primarily at patient’s homes and at hospital locations.
- Manage patient home installations, clinic installations/support, training and compliance activities with patients and clinicians
- Manage patient follow up post install: to include telephone calls, post install home visits and compliance follow up, communicating feedback to prescribing centres.
- To support clinical training & educational workshops in key centres within the region.
- Attendance at Respiratory Conferences/Meetings when required
- Supporting respiratory business in the region and occasionally in other regions.
- Adaption of the role may be required to support new product introduction.
The successful candidate will have daily interaction with patients and their families/carers, as well as a variety of healthcare professionals including Adult & Paediatric Respiratory Consultants, Anaesthetists, Respiratory Physiologists & Sleep Teams, Respiratory Nurse Specialists, Advanced Nurse Practitioners, Clinical Nurse Specialists, Physiotherapists, Paediatric Teams, Ward Managers, Integrated Care Teams, Biomedical teams and procurement/supply officers.
Skills and experience outline:
- Qualified Nurse/Physiotherapist with a minimum of 3 years post qualification experience in hospital and/or homecare environment
- A person with exceptional organisational, communication and record keeping skills, with proven ability to present, train, mentor and influence to a variety of customers
- Commercial experience desirable, with the ability to develop and maintain strong business relationships with key customers
- Proven attention to detail and follow through
- Computer literate/practical working IT skills
- Full driving license (manual)
What’s on offer?
- Competitive salary, & bonus
- Expensed company vehicle, fuel card, laptop, and mobile telephone.
- Extensive training provided
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by Nycola Hillis | Sep 6, 2024
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by Nycola Hillis | Sep 6, 2024
HR Manager
Our client is a market leader in HR, employment law, and health & safety services, providing expert advice to businesses across Ireland.
They are seeking a HR professional with management experience and practical experience managing complex ER cases.
Excellent salary and benefits on offer.
Job Purpose
To oversee the Employment Advisory Team, ensuring that both our clients and our consultants have the best possible experience.
To coach and guide the team in all areas of Employment Law, ensuring the highest standard and service provided to our clients.
Job Overview
To support and manage the team on a day-to-day basis, supporting on any escalated Employment law queries the team may have.
To oversee Consultants’ performance and ensure they meet KPIs and quality standards whilst maintaining a high standard of service provided to clients.
To coach, inspire, motivate and support the team as necessary to maintain strong working relationships within the team and with our clients.
Day-to-Day Responsibilities
- * To be the first point of contact for the Employment Advisory team regarding all employment law- related queries including grievances, disciplinaries, redundancies and TUPE by providing guidance, support and advice in line with our clients policies, procedures and best practice, as well as commercially focused advice as required.
- * Providing support and guidance to the Employment Advisory team with identifying learning and development needs as well as developing programmes and delivering training to enhance employee skills and development.
- * To develop and instil within the team a proactive, client focused and personalised approach, driving departmental KPIs to build relationships and enhance the client experience.
- * To lead the team to focus on continuous engagement of clients, ensuring that first class advice is being provided to clients and that the client understands the advice given when managing employee relations.
- * To demonstrate strong organisational prowess and effective time management skills to balance a varied and demanding workload.
- * To ensure the team are fully updated on Group products and additional services to drive referrals and engagement aiding retention.
- * Ensure cases are handled effectively and cohesively within the team and that clients’ expectations are met on all occasions.
- * To assist and lead in any recruitment and interviews for the department ensuring that staffing levels are maintained, and staff attrition is reduced.
- * To complete training with new and existing members of the team as identified and in line with our learning and development framework.
- * To complete quality assessments, observation meetings, live listening and side by side coaching sessions to ensure that quality meetings and documentation is being provided to clients on all occasions.
- * To deal with client service issues in a timely manner ensuring that a satisfactory conclusion is reached on all occasions, notifying the HR Advice Team Manager of such issues.
- To assist with projects across the department and be responsible for the effective communication and implementation of any project work.
- To conduct, where necessary, any formal meetings in line with the Employee Handbook.
- To ensure that the HR Advice Team Manager and the Head of Service is kept up to date with all pending staff issues along with a proposed course of action.
- To be flexible with work times as there may be occasions, particularly due to the nature of our service, where you will be required to complete work outside of core hours, do training or have team meetings to capture all team members.
- To travel and work at any of the Group offices and to complete client meetings as and when required.
- To carry out any other tasks deemed necessary by the Management Team.
What you Bring to the Team
- A “can-do” attitude with the ability to drive, motivate and support your team to achieve their best performance overall and for each individual.
- Ability to work in a fast-paced environment.
- A dynamic and flexible approach, as well as the ability to work under pressure.
- Excellent people management skills.
- Excellent interpersonal skills.
- Strong organisation and time management skills.
- Excellent technical knowledge and customer service skills.
- Be able to provide constructive feedback where required.
- Excellent service issue / complaint resolution skills.
- Be able to work under pressure with a solutions-based approach.
- Be able to demonstrate a contribution to business growth and service improvements.
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by Nycola Hillis | Aug 30, 2024
HR Generalist
Our client is a top legal firm based in Dublin 2. They are seeking an experienced and established HR professional, responsible for the day-to-day HR Support covering all aspects of the employee lifecycle within the Firm.
In addition, the role holder will coordinate the business support resources ensuring adequate cover throughout the firm.
This position has great salary and benefits, working with a HR professional team.
Responsibilities
- HRIS – we use BambooHR
- Onboarding – welcome employees as they join the firm, liaise with the Heads of Departments and the Technical Trainer to coordinate, and assist with the delivery of the firm‘s induction programme.
- Probation – coordinate, schedule and facilitate the employee probation process.
- HRIS administration – administer all employee leave requests, absence management and employee data via our HRIS BambooHR.
- Business Support Team Management – coordinate and ensure full business support cover within the firm and be the first point of cover the business support team.
- HR Advice – provide advice in line with best practice and firm policies and procedures.
- Policy Updates and Renewal – ensuring all firm policies are up to date and reflect changes in legislation.
- Culture & Environment – foster and encourage a positive and healthy working environment for all.
- Wellbeing programme – promote employee wellbeing with within the firm.
- HR Administration – ensuring all HR administration is completed within a timely manner.
- Grievance & Disciplinary – support the process within the firm where and when appropriate.
- Recruitment – support the recruitment process pertaining to the business support team.
The Person Specification
- The successful role holder will have a HR qualification.
- 3+ years‘ experience in a comparative HR role, preferably within a legal or professional services firm.
- Committed and dedicated to the delivery of a best-in-class hr service.
- The ability to work on their own initiative and as part of a team.
- Self-motivated with a strong work ethic
- A good communicator with a friendly manner to enable effective and positive engagement with workforce.
- A professional approach displaying integrity and a respect for confidentiality and discretion.
- An analytical mindset, critical thinking skills along with numeracy and IT skills.
- A high level of attention to detail, accuracy, and diligence in carrying out all tasks.
Remuneration package
- Competitive Salary
- Discretionary bonus
- Pension contribution
- Health and wellness program
- Health contribution.
- Life insurance and long-term disability insurance
- Social and sports committee
- Group healthcare scheme
- Life events recognition
- Hybrid working
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by Nycola Hillis | Aug 28, 2024
Senior HR Consultant
Our client is a leading provider of HR Services in the market offering excellent salary and benefits and great opportunity for career development
Job Purpose
To contribute to the achievement of the company’s mission, through the provision of professional, high quality service delivery to clients in the areas of HR best practice and application of employment law.
Job Overview
We are currently recruiting an experienced Senior HR Consultant to join our very successful Consultancy team. The successful candidate will join an experienced and professional team and will work in a fast paced and stimulating environment. The role will be varied and involve the provision of high quality HR support to clients. The successful candidate will require an exemplary understanding of HR employment law & best practice and will combine this with a commercial outlook and approach when supporting clients.
Day-to-Day Responsibilities
- Provide specialist HR & Employment Law support to clients
- Design and present effective HR solutions for a variety of clients within different industry sectors.
- Lead complex workplace investigations, for example Dignity and Respect at Work, Disciplinary and Grievances for clients
- Provide robust, pragmatic advice and guidance to clients on-site, via telephone, video conference or email in relation to HR issues
- Build strong relationships within the current designated client base
- Create new client relationships and promote HR & Employment Law expertise
- Research current developments in Employment Law and HR practice
- Research, prepare content and present seminars and training workshops on current HR topics
- Contribute to the development of new compliance products and solutions
- Work with key colleagues within the wider organisation to meet client needs
- Work on site with clients to resolve HR issues and bridge gaps in their HR service or up skill HR teams in house in line with best practice and employment legislation
- Draft written content and be a key HR contributor for our employment law publications
- Review policies and procedures for clients and provide advice/guidance on required changes to ensure documentation is compliant with legislation
- Any other duties as may be required of the Consultancy Team
What you Bring to the Team
- Appropriate 3rd level degree programme in Human Resources / Employment Law, or equivalent experience
- Minimum 3 years’ experience in an HR role providing HR support to managers and/or the business
- Experience providing advice on company policy and procedures
- Excellent knowledge of Employment Law and its application in unionised and non unionised workplaces
- Comprehensive knowledge of Human Resource developments in Ireland and Internationally
- Understanding of the role of the third party industrial relations and employment institutions in Ireland
- Highly Commercial
- A flexible and adaptable individual with a constructive ‘can do’ attitude who is willing to contribute to the development of the business to maximise new business opportunities.
- Ability to research and write HR compliance materials
- Keen interest in current HR and employment law issues
- Excellent communication skills (business English – verbal and written)
- Strong administration skills
- Good project management skills
- Experience working effectively in a team environment
- Computer Literate with experience using Windows
- Ambitious, innovative and enthusiastic
Essential Requirements of Successful Candidate:
- This is a nationwide HR Consultancy Service; therefore the successful candidate will be expected to travel and stay overnight regularly.
- Must have own transport with full clean driving licence and appropriate motor insurance.
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