by Joe Groarke | Jul 24, 2026
The Role: Little Island, Cork
Sales and Activity Management:
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Collaborate with the team manager on call flows and call volume management.
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Handle web enquiries and client questions, successfully closing sales across a broad range of products.
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Guide customers through the sales journey, clearly communicating product benefits and cover options.
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Make outbound calls to prospective customers to promote products, provide advice, and close sales.
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Support the team manager in executing targeted campaigns to boost sales.
Customer Relationship Management:
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Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.
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Resolve any queries or issues customers may have regarding quotes or policy details.
Customer Service:
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Maintain a professional image and deliver service that meets or exceeds company standards.
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Take ownership of your work to ensure the highest accuracy and quality.
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Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.
Team Collaboration:
Compliance:
Requirements:
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Preferably have a strong background in sales or customer service.
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Minimum of 1 year’s relevant insurance experience.
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Compliance with Central Bank Minimum Competency Requirements, APA (Personal General Insurance) qualification at minimum, with willingness to pursue further certifications.
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Enthusiastic and adaptable to change.
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Ability to thrive in a fast-paced and ever-changing environment.
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Strong IT skills; knowledge of Relay/Applied is an advantage.
Person Specification:
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Positive, can-do attitude with openness to rapid changes as the company evolves digitally.
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Ability to prioritise workloads effectively and adapt to unexpected challenges.
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Highly organised with strong time and resource management skills.
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Committed to continuous professional development.
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Sales-driven and energized by a fast-paced sales environment.
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Customer-focused, always putting the customer first in line with company culture.
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Demonstrates strong product and technical knowledge, with eagerness to become a product expert.
by Joe Groarke | Jul 24, 2026
Full Time Customer Service Agent – Compliance
We are currently recruiting for a Customer Service Agent to join the team at our site Reporting to the Administration Manager.
The successful candidates will join an experienced team to deliver exceptional homecare services to thousands of customers in the Republic of Ireland and Northern Ireland working between 8am and 5pm, Monday to Friday with some work on Saturdays also within scope.
Applicants should have previous experience in a similar role within the healthcare industry or in a pertinent industry.
Remuneration packages are dependent on relevant experience.
Main responsibilities include:
Outbound calls to new patients to ensure compliance s from homecare patients
· Liaise and co-ordinate with internal and external contacts to resolve daily delivery issues
· Processing tasks for field staff onto our bespoke database
· Ensuring all service levels and targets are not only achieved but are exceeded regularly Preparation of Cloud base reports for patients and consultants
· Any other ad-hoc office administration duties that may arise
Ideally the candidate should possess the following attributes
· Customer focused
· Excellent telephone manner and attention to detail
· Ability to prioritise workload
· Flexible approach to all areas of the role
· Strong communication and organisational skills
· Excellent computer skills using Microsoft Word & Excel.
· Knowledge of Microsoft Dynamics systems desirable but not essential. Successful candidates will receive comprehensive training on our services, products and systems.
by Nathaniel O'Reilly | Jul 17, 2026
This is an excellent opportunity for someone looking to further develop their career in a hands-on role, gaining broad exposure across accounts preparation, client interaction, and financial reporting.
The Part-Qualified Accountant will play a key role in supporting the firm’s accounting function, working closely with clients and senior staff to ensure accurate reporting, efficient processes, and high-quality delivery of financial information.
Key Responsibilities
- Prepare year-end non-audit financial statements and supporting working papers up to review stage
- Complete balance sheet reconciliations including VAT, payroll, fixed assets, leases, and hire purchase accounts
- Post journals accurately to accounting systems in line with accounting standards and internal procedures
- Assist in the preparation of monthly and quarterly management accounts
- Prepare statutory financial statements in accordance with deadlines and compliance requirements
- Support the year-end close process, including accruals, prepayments, and year-end journals
- Assist with Corporation Tax computations and returns
- Communicate professionally with clients via phone and email, building strong working relationships
- Support managers and senior accountants with ad-hoc assignments and project work
Skills & Experience
- Currently pursuing ACA or ACCA qualification (part-qualified essential)
- Minimum of 2 years’ experience in an accountancy practice environment
- Strong technical accounting knowledge with solid commercial awareness
- Confident communicator with strong client-facing skills
- Highly organised with the ability to manage multiple deadlines effectively
- Strong attention to detail with a proactive, solutions-focused mindset
- Comfortable working independently and taking ownership of tasks
- Strong IT skills, including intermediate to advanced Excel ability
- Experience using Microsoft Office applications (Excel, Word, Outlook)
by Nathaniel O'Reilly | Jul 13, 2026
We are seeking a Systems Engineer to support and enhance core speech technology platforms. The role focuses on maintaining highly available production systems, improving reliability and performance, and driving automation and operational excellence. You will work closely with cross-functional teams to optimise infrastructure, monitoring, and deployment processes.
Responsibilities
- Deploy, maintain, and support production systems and applications.
- Monitor system performance, availability, and capacity, ensuring issues are proactively identified and resolved.
- Develop and maintain operational monitoring, alerting, and reporting solutions.
- Participate in an on-call rota, providing out-of-hours support when required.
- Troubleshoot incidents and implement improvements to system reliability, scalability, and performance.
- Collaborate with engineering teams to enhance system architecture and operational processes.
- Maintain documentation, standards, and best practices for production environments.
- Contribute to continuous improvement initiatives while ensuring compliance with quality and professional standards.
Skills & Experience
- Bachelor’s degree with 4+ years’ experience, or equivalent industry experience in Site Reliability Engineering, Operations Support, DevOps, or Application Support.
- Strong problem-solving, analytical, and troubleshooting skills.
- Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders.
- Experience managing Linux-based environments.
- Familiarity with cloud infrastructure, automation, and container technologies.
- Experience with monitoring, logging, and alerting tools.
- Knowledge of CI/CD pipelines, version control systems, and infrastructure as code.
Desirable Technologies
- Python, Shell, Java, or Go.
- Git (GitHub/GitLab).
- PostgreSQL, MongoDB, or similar databases.
- Docker, Kubernetes, Terraform, and Ansible.
- AWS services including EC2, EKS, S3, RDS, and CloudFront.
- Grafana, Elasticsearch, Kibana, Logstash, Redis, and related monitoring tools.
- Exposure to AI/ML platforms, models, or agent-based technologies.
by Nathaniel O'Reilly | Jul 13, 2026
We are seeking an experienced Payroll Specialist to manage the accurate and timely processing of payrolls. This role requires strong technical knowledge, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Process end-to-end payrolls, ensuring accuracy and compliance with legislation.
- Maintain payroll records including new hires, leavers, and adjustments.
- Ensure timely submission of payroll reports and statutory returns.
- Act as a point of contact for payroll queries and provide support to stakeholders.
- Support onboarding and setup of new payrolls.
- Assist with payroll system updates and process improvements.
- Collaborate with team members to ensure high-quality service delivery.
Requirements
- 3+ years payroll experience.
- Relevant payroll qualification (e.g. IPASS).
- Strong knowledge of payroll legislation and compliance.
- Excellent organisational and time management skills.
- High level of accuracy and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
