by Nycola Hillis | Jul 23, 2024
HR Manager
Our Client, an award winning, leading provider of HR advice and services is seeking a Hr Manager to work in their Dublin office
Benefits include :
25 days annual leave
Pension
Healthcare
Life Insurance
Profit Share Scheme
Job Purpose
To work as part of the Advice team, taking ownership of the support given to clients and working with the Advice Operations Manager to grow and develop the service.
Job Overview
The HR Manager role requires you to take ownership of the advice service and involves you providing the clients with legally compliant advice as well as delivering the HR documentation service.
Working with the Business Development Managers to grow the service, forming strong relationships and providing legally compliant advice.
Main Responsibilities
- To provide telephony Employment Law and HR advice to clients.
- To ensure that personal knowledge of HR and Employment Law and best practice is continually updated.
- To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
- To provide clients with supporting information/documentation to assist them in the advice provided where applicable.
- To review client documentation and provide advice accordingly, taking their internal terms and conditions into account and offering critique support.
- To deliver the service ensuring clients receive compliant bespoke documentation in line with set SLAs.
- To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services.
- To follow internal protocols for managing and escalating cases where applicable.
- Drive an increase in referrals to the team through identifying opportunities and establishing need.
- Drive an increase in usage of the services including but not limited to the telephone advice line and app.
- To support with reviewing content and ensuring relevant documentation is up to date.
- Maintain and create FAQ or any knowledge base.
- To support BDMs providing advice to prospective clients and new clients by telephone and email.
- To build relationships with BDMs to increase trust and use of the service.
- To ensure you are fully updated on products and additional services to drive referrals and engagement with other services which aids retention.
What you bring to the team
- A “can-do” attitude, a thirst for knowledge and the ability to communicate effectively within the team.
- Ability to work in a fast-paced environment.
- A dynamic and flexible approach, as well as the ability to work under pressure.
- Practical experience.
- A willingness to develop your career as a HR professional.
- An enthusiasm for generating new business referrals.
- Ability to learn, research and interpret law quickly and effectively.
- Ability to prioritise and work unsupervised as required.
- Ability to work to deadlines.
- Excellent communication and written skills.
- MS Office knowledge and experience.
by Terence O'Hara | Jul 17, 2024
Excellent new opportunity for an experienced Business Development Manager for a field sales role based in Waterford/ Tipperary territory.
- Permanent
- Salary up to €50,000
- Excellent Commission for high performers
- Excellent benefits
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Job Purpose
Selling into new business opportunities via pre-booked appointments that are set up by the telemarketing and the services team and opportunities from within your own referral network. Success is measured by the number of businesses acquired and the value of the contracts.
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Job Overview
An empathic listener with great commercial acumen who can build trusting relationships with SME business owners in the region. If you enjoy working with entrepreneurs to understand their challenges and deliver value added solutions, then this is the role for you.
This is a field based, target focussed, high energy and highly rewarding role.
The product is Ireland’s best advisory and consulting service that supports business owners in all aspects of employee management.
The ideal candidate will be local to the region and have a proven track record in sales and new business logo acquisition.
Industry experience is NOT required as full training is provided, but experience in executing a consultative ‘value based’ selling style and having an extensive pool of prospective clients is a pre-requisite.
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Day-to-Day Responsibilities
- Deliver consultative in-person sales meetings with 4 SMEs daily, most appointments are pre-booked by an office-based sales support team.
- Use your professional/informal networks to generate leads to augment the office generated leads.
- Work with the Head of events to deliver a monthly seminar to business owners so as to maximise sales opportunities. E.g. co-hosted events with the Chamber of commerce and industry
- Develop alternative sources of prospects by building referral partnership with 3rd parties.
- Achieve quarterly sales targets.
- Accurately build, manage, and maintain your sales pipeline.
- Be the best representation of the brand.
Job Requirements
- Strong track record of working in B2B sales with a high volume of clients.
- Experience with selling a service preferably to SME’s and understanding the needs of SME business owners.
- Strong commercial acumen and experience building client relationships.
- Knowledge of and local to the region with a proven track record in sales and new business logo acquisition.
- A highly energetic person with drive to seek new business and motivated by sales and targets.
by Terence O'Hara | Jul 16, 2024
Excellent opportunity for an office-based Sales Retention Specialist located in D.22. This is a permanent role with a basic salary of up to €40,000. There are also good benefits and commission.
The role:
- Handle high volume inbound & outbound calls, emails and webchats in an effective and efficient manner.
- Handle customer issues and complaints in a manner that is empathetic, sensitive, and confident.
- High conversion rates on campaigns for customer retention.
- Provide feedback on trends/customer trends with providing key reports back to senior team to review and action.
- Build and manage pipeline on CRM.
- Deliver consistent performance through adherence to the appropriate processes.
- Work within a team to meet and exceed individual/team performance targets including SLA’s.
- Demonstrate initiative whilst operating within a team and set high standards of professionalism in all business dealings.
- Analyse, evaluate and complete work in accordance with agreed standards and limits.
- Liaise with other departments as necessary.
- Carry out any other tasks or responsibilities as required in the role.
- Ensure that the company’s culture is maintained by providing feedback to management on any customer service issues or concerns.
- Ensure that the customer has an exceptional customer experience.
Experience required:
Customer Relationship Management (CRM):
- Proficiency in CRM software to track and manage customer interactions.
- Ability to analyze customer data to identify retention opportunities.
Communication Skills:
- Excellent verbal and written communication skills.
- Ability to articulate value propositions and address customer concerns effectively.
Problem-Solving Abilities:
- Strong analytical and critical thinking skills to identify root causes of customer dissatisfaction.
- Creativity in developing and implementing retention strategies.
Empathy and Customer-Centric Approach:
- Ability to understand and empathize with customers’ needs and concerns.
- Commitment to providing a positive customer experience.
Data Analysis:
- Proficiency in data analysis tools and techniques to monitor retention metrics and trends.
- Experience with customer segmentation and targeting based on data insights.
Negotiation Skills:
- Ability to negotiate and resolve conflicts effectively.
- Skilled in offering solutions and alternatives that meet both customer needs and company goals.
Project Management:
- Strong organizational skills to manage multiple retention initiatives simultaneously.
- Ability to prioritize tasks and meet deadlines.
Technical Proficiency:
- Familiarity with digital tools and platforms used in customer retention, such as email marketing and loyalty programs.
- Basic understanding of web analytics and user behavior tracking.
Sales Skills:
- Experience in upselling and cross-selling to existing customers.
- Ability to identify opportunities for increasing customer lifetime value.
Adaptability and Flexibility:
- Willingness to adapt to changing customer needs and market conditions.
- Flexibility to modify retention strategies based on feedback and results.
Team Collaboration:
- Ability to work effectively with cross-functional teams, including marketing, sales, and customer support.
- Strong interpersonal skills to build relationships within the organization.
Customer Feedback Management:
- Experience in gathering and analyzing customer feedback to improve services.
- Ability to implement feedback loops to ensure continuous improvement.
by Terence O'Hara | Jul 15, 2024
Excellent opportunity for a Commercial Lines Account Handler to a busy insurance business in Navan. This is a permanent role with hybrid available after training/ probation. The salary available is from €37,000 – €45,000 and can go higher for the ideal candidate. There are also commission and excellent company benefits on offer.
Tasks and Responsibilities
- You will have responsibility for the day to day servicing of all aspects of our commercial clients including negotiating renewals, re-broking and finalizing insurance cover.
- You will provide clients with support promptly – by telephone, email or in-person.
- Building good relationships with your colleagues, within our organization as well as with the personnel within insurance companies.
- Participation in campaigns and sales initiatives to target new clients.
- Ensure that our compliance procedures are maintained.
Experience and Qualifications
- A degree in business
- Insurance experience
- Industry related qualifications are essential. APA or CIP
by Terence O'Hara | Jul 15, 2024
Excellent opportunity for a Commercial Lines Account Handler to a busy insurance business in Monaghan. This is a permanent role with hybrid available after training/ probation. The salary available is from €37,000 – €45,000 and can go higher for the ideal candidate. There are also commission and excellent company benefits on offer.
Tasks and Responsibilities
- You will have responsibility for the day to day servicing of all aspects of our commercial clients including negotiating renewals, re-broking and finalizing insurance cover.
- You will provide clients with support promptly – by telephone, email or in-person.
- Building good relationships with your colleagues, within our organization as well as with the personnel within insurance companies.
- Participation in campaigns and sales initiatives to target new clients.
- Ensure that our compliance procedures are maintained.
Experience and Qualifications
- A degree in business
- Insurance experience
- Industry related qualifications are essential. APA or CIP
