by Terence O'Hara | Sep 6, 2024
Excellent opportunity for an HR Advisor to join a well-known HR services provider based in Cork. This is a permanent office-based role and has a salary of €40,000 DOE. There are also excellent benefits including a pension.
Tasks and Responsibilities:
- Keeping your personal knowledge of HR and Employment Law and best practice continually up-to-date by referring to Company training and updates.
- Achieving measured set KPIs to support all clients with high-quality advice in a productive manner within set SLAs. You will predominantly deliver advice by telephone, with additional interactions through email and video conference.
- Actively owning cases from start to finish, building rapport and relationships with clients on each interaction.
- Logging all advice accurately onto our bespoke internal system, taking ownership and responsibility for ongoing cases.
- Providing clients with supporting information/documentation to assist them in the advice provided.
- Ensuring that the advice given is consistent with the client’s HR documentation and internal policies.
- Following internal protocols for managing and escalating cases where applicable.
- Effectively managing a changing portfolio of on-going and complex client cases through the provision of guidance and support to the client.
- Presenting HR and employment law training to client and non-client groups via video conference or in person.
- Being flexible and adaptable in order to ensure that the client’s service is always of a high standard.
- Offering clients options regarding the take up of other products we provide and making recommendations accordingly.
- Assisting other departments when required, particularly the HR Consultancy department in the provision and updating of employment contracts and handbooks.
Skills and Experience:
- Extensive knowledge of employment law and HR best practices. (minimum 1 year)
- Exceptional communication skills and the ability to interact with clients in a professional and confident manner.
- Strong written English skills with excellent attention to detail.
- Ability to prioritize workload and work efficiently under pressure.
- Strong organizational skills and the ability to present information accurately.
- Proficient in word processing.
- Highly detail-oriented.
by Nycola Hillis | Sep 6, 2024
Excellent new opportunity for an experienced Business Development Manager for a field sales role based in Waterford/Tipperary
- Permanent
- Salary up to €50,000
- Excellent Commission for high performers
- Excellent benefits
Job Purpose
Selling into new business opportunities via pre-booked appointments that are set up by the telemarketing and the services team and opportunities from within your own referral network. Success is measured by the number of businesses acquired and the value of the contracts.
Job Overview
An empathic listener with great commercial acumen who can build trusting relationships with SME business owners in the region. If you enjoy working with entrepreneurs to understand their challenges and deliver value added solutions, then this is the role for you.
This is a field based, target focussed, high energy and highly rewarding role.
The product is Ireland’s best advisory and consulting service that supports business owners in all aspects of employee management.
The ideal candidate will be local to the region and have a proven track record in sales and new business logo acquisition.
Industry experience is NOT required as full training is provided, but experience in executing a consultative ‘value based’ selling style and having an extensive pool of prospective clients is a pre-requisite.
Day-to-Day Responsibilities
- Deliver consultative in-person sales meetings with 4 SMEs daily, most appointments are pre-booked by an office-based sales support team.
- Use your professional/informal networks to generate leads to augment the office generated leads.
- Work with the Head of events to deliver a monthly seminar to business owners so as to maximise sales opportunities. E.g. co-hosted events with the Chamber of commerce and industry
- Develop alternative sources of prospects by building referral partnership with 3rd parties.
- Achieve quarterly sales targets.
- Accurately build, manage, and maintain your sales pipeline.
- Be the best representation of the brand.
Job Requirements
- Strong track record of working in B2B sales with a high volume of clients.
- Experience with selling a service preferably to SME’s and understanding the needs of SME business owners.
- Strong commercial acumen and experience building client relationships.
- Knowledge of and local to the region with a proven track record in sales and new business logo acquisition.
- A highly energetic person with drive to seek new business and motivated by sales and targets.
by Nathaniel O'Reilly | Sep 6, 2024
Role Overview:
Our client is seeking a Customer Service Agent to join their team. This role is focuses on supporting the delivery of high-quality homecare services, ensuring that clients receive the best possible experience. Reporting to the Office Administration Manager, the successful candidate will handle various customer service tasks and administrative duties, playing an integral part in the company’s operations. The role offers a chance to be part of an experienced team, contributing to the well-being of thousands of homecare clients.
Key Responsibilities:
- Respond to inquiries from homecare clients and healthcare staff, providing prompt and accurate information.
- Coordinate with internal and external contacts to resolve delivery issues and ensure smooth service operations.
- Process orders and tasks using a bespoke database, ensuring accuracy and efficiency.
- Monitor service levels and targets, striving to exceed them regularly.
- Perform additional office administration tasks as needed, contributing to the overall efficiency of the team.
Ideal Candidate:
- Strong customer-focused mindset, with the ability to empathize and understand client needs.
- Excellent telephone manner and attention to detail, ensuring high-quality communication.
- Effective organizational and time management skills, capable of prioritizing workload efficiently.
- Proficient in Microsoft Word and Excel, with the ability to quickly learn new systems.
- Familiarity with Microsoft Dynamics is advantageous, though not essential.
by Nycola Hillis | Sep 6, 2024
Exciting new remote based role as a Marketing Specialist working for a global Manufacturing company in the Biopharma industry.
We are seeking a skilled marketing professional to join our team to help elevate our brand and drive our marketing efforts.
Great salary and benefit package tailored to the right candidate.
Marketing Specialist
Location: Remote
Type: Permanent Full-Time
Our client is a leading manufacturer of biopharma process equipment and modular pharmaceutical manufacturing facilities.
We are seeking a skilled marketing professional to join the team to help elevate our brand and drive our marketing efforts.
Key Responsibilities:
- Develop and execute marketing campaigns to promote our biopharma process equipment and modular facilities.
- Create high-quality marketing materials, including brochures, presentations, and product datasheets.
- Manage and update website content, ensuring it is engaging and optimised for SEO.
- Design and implement social media strategies to enhance brand presence and engage with our target audience.
- Produce and distribute email newsletters, product announcements, and promotional content.
- Collaborate with the sales and business development team to develop targeted marketing initiatives that drive leads and conversions.
- Analyse and report on the performance of marketing campaigns, making data-driven recommendations for improvement.
Qualifications & Experience:
- Proven experience in B2B marketing, preferably in the biopharma or pharmaceutical manufacturing industry.
- Strong skills in content creation, graphic design, and digital marketing.
- Proficiency in using marketing tools and platforms (e.g., Adobe Creative Suite, WordPress, HubSpot, Mailchimp etc).
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple projects simultaneously.
by Nycola Hillis | Sep 6, 2024
Our client, a world leader in Healthcare services is seeking a Patient Care Specialist based in Donegal/Derry
The successful candidate will have experience in nursing and be responsible for maintaining existing customers and to support winning new business in this expanding market by promoting our range of products and services to key stakeholders in hospitals and community integrated teams.
Key activities of the role include;
- Set up/ installation of homecare devices such as CPAP, NIV, Invasive Ventilation, Diagnostics and Cough Assist primarily at patient’s homes and at hospital locations.
- Manage patient home installations, clinic installations/support, training and compliance activities with patients and clinicians
- Manage patient follow up post install: to include telephone calls, post install home visits and compliance follow up, communicating feedback to prescribing centres.
- To support clinical training & educational workshops in key centres within the region.
- Attendance at Respiratory Conferences/Meetings when required
- Supporting respiratory business in the region and occasionally in other regions.
- Adaption of the role may be required to support new product introduction.
The successful candidate will have daily interaction with patients and their families/carers, as well as a variety of healthcare professionals including Adult & Paediatric Respiratory Consultants, Anaesthetists, Respiratory Physiologists & Sleep Teams, Respiratory Nurse Specialists, Advanced Nurse Practitioners, Clinical Nurse Specialists, Physiotherapists, Paediatric Teams, Ward Managers, Integrated Care Teams, Biomedical teams and procurement/supply officers.
Skills and experience outline:
- Qualified Nurse/Physiotherapist with a minimum of 3 years post qualification experience in hospital and/or homecare environment
- A person with exceptional organisational, communication and record keeping skills, with proven ability to present, train, mentor and influence to a variety of customers
- Commercial experience desirable, with the ability to develop and maintain strong business relationships with key customers
- Proven attention to detail and follow through
- Computer literate/practical working IT skills
- Full driving license (manual)
What’s on offer?
- Competitive salary, & bonus
- Expensed company vehicle, fuel card, laptop, and mobile telephone.
- Extensive training provided
