HR Advisor – Dublin

Join our team as a HR Advisor and become a trusted expert in providing commercially focused advice on all aspects of HR and employment law! We are looking for an enthusiastic and hardworking individual who is highly organised and has excellent attention to detail. As a HR Advisor, you will actively own cases from start to finish, building strong relationships with clients.

We offer extensive training and support to ensure that you are up-to-date with the latest HR and employment law regulations, and we have a bespoke internal system in place to help you log and manage cases effectively. This role will be fully onsite based in North Dublin.

As a HR Advisor, your main duties will include:

• Keeping your personal knowledge of HR and Employment Law and best practice continually up-to-date by referring to Company training and updates.
• Achieving measured set KPIs to support all clients with high-quality advice in a productive manner within set SLAs. You will predominantly deliver advice by telephone, with additional interactions through email and video conference.
• Actively owning cases from start to finish, building rapport and relationships with clients on each interaction.
• Logging all advice accurately onto our bespoke internal system, taking ownership and responsibility for ongoing cases.
• Providing clients with supporting information/documentation to assist them in the advice provided.
• Ensuring that the advice given is consistent with the client’s HR documentation and internal policies.
• Following internal protocols for managing and escalating cases where applicable.
• Effectively managing a changing portfolio of on-going and complex client cases through the provision of guidance and support to the client.
• Presenting HR and employment law training to client and non-client groups via video conference or in person.
• Being flexible and adaptable in order to ensure that the client’s service is always of a high standard.
• Offering clients options regarding the take up of other products we provide and making recommendations accordingly.
• Assisting other departments when required, particularly the HR Consultancy department in the provision and updating of employment contracts and handbooks.

The ideal candidate will possess the following competencies:

• Extensive knowledge of employment law and HR best practices. (minimum 1 year)
• Exceptional communication skills and the ability to interact with clients in a professional and confident manner.
• Strong written English skills with excellent attention to detail.
• Ability to prioritize workload and work efficiently under pressure.
• Strong organizational skills and the ability to present information accurately.
• Proficient in word processing.
• Highly detail-oriented.

HR Advice Consultant

Our Client, a leading provider of HR Services is seeking a HR Advice Consultant to be a part of their great team.

This role has great salary and benefits with strong opportunity for Career Development.

Job Purpose

To work as part of our HR Advice team where you will provide HR and Employment Law advice and support to our clients throughout different sectors.

Job Overview

The HR Consultant role requires you to work within a team providing legally compliant advice and HR assistance to clients by telephone to support the needs of the individual client and to highlight any options that are non-compliant as well as ensuring the client is fully aware of the risk these options present.

You will provide HR and Employment Law Advice to the wide variety of our clients throughout various industries across Ireland.

Day to Day Responsibilities

• To work in line with the departmental KPI’s, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLA’s.
• To ensure that personal knowledge of employment law and HR best practice is continually updated. To advise, assist and guide clients with all employment law/HR enquiries received.
• To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database.
• Attend legal briefings and internal company training to ensure that advice provided is compliant with our services.
• Ensure departmental protocols are adhered to ensuring a high-quality level of service is always provided.
• Offer clients options regarding the take up of other products we provide and make recommendations accordingly.
• Work as part of a busy team and carry out any other tasks deemed necessary by the Management Team.
• To ensure you are fully updated on products and additional services to drive referrals and engagement with other services which aids retention.

What you bring to the team

• A “can-do” attitude, a thirst for knowledge and the ability to communicate effectively within the team.
• Ability to work in a fast-paced environment.
• A dynamic and flexible approach, as well as the ability to work under pressure.
• Practical experience in Employment Law.
• A willingness to develop your career as a HR professional.
• An enthusiasm for generating new business referrals.
• Ability to learn, research and interpret law quickly and effectively.
• Ability to prioritise and work unsupervised as required.
• Ability to work to deadlines.
• Excellent communication and written skills.
• MS Office knowledge and experience.