Customer Service Representative

Customer Service Representative

by | Mar 23, 2026

We are seeking a strong Customer Service Representative to deliver high-quality support to clients within a fast-paced, service-driven environment. This role focuses on managing customer interactions, processing orders, and ensuring a seamless customer experience while working closely with internal teams.

Responsibilities

  • Provide professional support to customers via phone, email, and online platforms
  • Process orders and customer requests accurately, ensuring adherence to internal deadlines
  • Monitor delivery timelines and follow up on outstanding orders
  • Handle customer complaints, ensuring timely resolution and appropriate escalation where required
  • Work closely with operations, logistics, sales, and finance to deliver a consistent customer experience
  • Maintain up-to-date knowledge of products, services, and promotions to effectively support customers
  • Contribute to ongoing process improvements and support cross-functional initiatives
  • Take on additional responsibilities such as system or process specialist roles as experience develops

Skills and Experience

  • Strong working knowledge of ERP systems such as SAP or Oracle and CRM platforms such as Salesforce desirable
  • Highly organised with strong attention to detail and accuracy
  • Excellent communication skills with a customer-focused approach
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong interpersonal skills with a positive and professional manner
  • Self-motivated with a high level of accountability for customer satisfaction
  • Comfortable working as part of a team in an international environment
  • Relevant qualification or minimum three years’ experience in a customer-facing role

Credit Control

Credit Control

by | Mar 23, 2026

We are seeking a Credit Controller to perform tracking and reconciling accounts, contacting customers regarding overdue payments, and maintaining accurate financial records. You will work closely with the finance team to ensure the smooth flow of funds and minimize bad debt exposure.

Key Responsibilities:

  • Manage and control the company’s outstanding debts to minimize financial risk and improve cash flow.
  • Accurately process and reconcile customer invoices and credit notes.
  • Contact customers to ensure timely payment, negotiate payment terms, and resolve billing issues.
  • Assess credit risk for new and existing customers, making recommendations for credit limits.
  • Regularly reconcile customer accounts, identify discrepancies, and resolve any issues promptly.
  • Prepare and present regular reports on the status of accounts receivable, aged debt analysis, and collections progress.
  • Ensure compliance with company credit policies and industry regulations.
  • Documentation Management: Maintain organized and complete records of all credit-related activities.
  • Build and maintain positive relationships with customers while ensuring payment obligations are met.

Skills and Experience:

  • Proven experience in credit control or a related financial role.
  • Strong understanding of financial principles, credit management, and risk assessment.
  • Effective communication, negotiation, and conflict resolution skills.
  • Ability to analyze data, identify trends, and make informed decisions.
  • High level of accuracy and precision in financial record-keeping.