by Nycola Hillis | Sep 10, 2024
Job Title: Service Technician
Job Summary:
The Technician will be responsible for the installation, servicing, and removal of medical and medicinal products for patients and service users. This includes offering comprehensive instructions on the proper use of the products, providing ongoing support, and ensuring the equipment’s effective operation throughout its use with patients. The role involves working both independently and as part of a team to enhance patient care through excellent customer service.
Key Responsibilities:
- Install and maintain medical oxygen and ventilation equipment for patients in private homes and hospital environments.
- Deliver training and technical support to patients, families, and healthcare professionals regarding the correct usage and maintenance of equipment.
- Provide thorough product knowledge to both the private sector and hospital staff, ensuring full understanding of the medical devices.
- Offer after-hours support to patients on a rotational basis.
- Ensure accurate and timely installation, servicing, and, when required, removal of equipment, adhering to safety and compliance regulations.
- Maintain detailed records of service calls and ensure follow-up actions are completed efficiently.
- Occasionally travel to cover other regions within the country as necessary.
Requirements:
- Education & Experience:
- Prior experience in a field-based technical sales or technical support role is highly desirable.
- Experience in technical repairs with a strong attention to detail.
- Excellent verbal and written communication skills, capable of explaining complex technical concepts to non-technical users.
- Competencies:
- Full, clean driving license for at least 2 years.
- Strong technical aptitude and familiarity with IT systems and software.
- Excellent organizational skills, with the ability to prioritize tasks effectively.
- Ability to work under pressure while maintaining high-quality service.
- Self-motivated with a proactive approach to problem-solving and customer service.
- Strong interpersonal skills and ability to build rapport with patients and healthcare professionals.
- Flexibility and willingness to take on varied tasks as required.
Other Requirements:
- Good geographical knowledge and willingness to travel as needed to support other regions.
- Commitment to delivering a high standard of patient care and improving lives through exceptional customer service.
by Terence O'Hara | Sep 10, 2024
Excellent new opportunity for a Commercial Lines Account Handler to join a busy insurance company. This is a hybrid role which is based in Dublin 2. Salary is up to €45,000 but can go higher for the right candidate.
Tasks & Responsibilities
- Responsibility for the handling of a range of commercial business clients, handling renewals, queries, cover instructions, mid-term amendments, claims etc. with an emphasis on, but not limited to, the retention of existing business
- Working closely with clients, insurers and colleagues, carefully managing and maintaining information / documentation for prospects and clients
- Timely reporting of relevant information
Skills and Experience
- A customer focused team player, committed to providing an excellent service and retaining clients through developing and cementing long term relationships
- Strong interpersonal skills essential
- APA / CIP qualification (commercial lines) is required as minimum
- Experience & knowledge of commercial insurance broking is desirable
by Nycola Hillis | Sep 6, 2024
HR Advisor – Dublin
Join our team as a HR Advisor and become a trusted expert in providing commercially focused advice on all aspects of HR and employment law! We are looking for an enthusiastic and hardworking individual who is highly organised and has excellent attention to detail. As a HR Advisor, you will actively own cases from start to finish, building strong relationships with clients.
We offer extensive training and support to ensure that you are up-to-date with the latest HR and employment law regulations, and we have a bespoke internal system in place to help you log and manage cases effectively. This role will be fully onsite based in North Dublin.
As a HR Advisor, your main duties will include:
- Keeping your personal knowledge of HR and Employment Law and best practice continually up-to-date by referring to Company training and updates.
- Achieving measured set KPIs to support all clients with high-quality advice in a productive manner within set SLAs. You will predominantly deliver advice by telephone, with additional interactions through email and video conference.
- Actively owning cases from start to finish, building rapport and relationships with clients on each interaction.
- Logging all advice accurately onto our bespoke internal system, taking ownership and responsibility for ongoing cases.
- Providing clients with supporting information/documentation to assist them in the advice provided.
- Ensuring that the advice given is consistent with the client’s HR documentation and internal policies.
- Following internal protocols for managing and escalating cases where applicable.
- Effectively managing a changing portfolio of on-going and complex client cases through the provision of guidance and support to the client.
- Presenting HR and employment law training to client and non-client groups via video conference or in person.
- Being flexible and adaptable in order to ensure that the client’s service is always of a high standard.
- Offering clients options regarding the take up of other products we provide and making recommendations accordingly.
- Assisting other departments when required, particularly the HR Consultancy department in the provision and updating of employment contracts and handbooks.
The ideal candidate will possess the following competencies:
- Extensive knowledge of employment law and HR best practices. (minimum 1 year)
- Exceptional communication skills and the ability to interact with clients in a professional and confident manner.
- Strong written English skills with excellent attention to detail.
- Ability to prioritize workload and work efficiently under pressure.
- Strong organizational skills and the ability to present information accurately.
- Proficient in word processing.
- Highly detail-oriented.
by Nycola Hillis | Sep 6, 2024
Our client, a well known top rated firm in Dublin 2, is in search of an experienced Employment solicitor to join their team.
This is a great opportunity to develop a long-term career in a highly respected, top ranking Employment Law group.
The ideal candidate will have a strong background in employment law, a proven track record of successful case management, and the ability to provide sound legal advice and representation to clients on a wide range of employment-related matters.
Responsibilities:
- Provide expert legal advice on employment law matters.
- Manage cases including documentation, research, and representation.
- Draft and negotiate employment contracts and agreements.
- Ensure client compliance with employment regulations.
- Resolve disputes through negotiation and litigation.
- Cultivate strong client relationships.
Requirements :
- Qualified solicitor with 1-3 years of employment law experience (litigation/contentious/transactions and advisory)
- Candidates who have experience in staff incentive programmes, share option scheme, RSUs and similar benefit schemes would be an advantage
- In-depth understanding of employment laws and regulations.
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving abilities.
- Track record of successful case management.
- Proficiency in legal research and case software.
Benefits:
- Competitive Salary
- Pension contribution
- Hybrid and flexible working
- Health and wellness program including health contribution
- Life insurance and long-term disability insurance
- Social and sports committee
- Group healthcare scheme
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by Nycola Hillis | Sep 6, 2024
HR Advice Consultant
Our Client, a leading provider of HR Services is seeking a HR Advice Consultant to be a part of their great team.
This role has great salary and benefits with strong opportunity for Career Development.
Job Purpose
To work as part of our HR Advice team where you will provide HR and Employment Law advice and support to our clients throughout different sectors.
Job Overview
The HR Consultant role requires you to work within a team providing legally compliant advice and HR assistance to clients by telephone to support the needs of the individual client and to highlight any options that are non-compliant as well as ensuring the client is fully aware of the risk these options present.
You will provide HR and Employment Law Advice to the wide variety of our clients throughout various industries across Ireland.
Day to Day Responsibilities
- To work in line with the departmental KPI’s, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLA’s.
- To ensure that personal knowledge of employment law and HR best practice is continually updated. To advise, assist and guide clients with all employment law/HR enquiries received.
- To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database.
- Attend legal briefings and internal company training to ensure that advice provided is compliant with our services.
- Ensure departmental protocols are adhered to ensuring a high-quality level of service is always provided.
- Offer clients options regarding the take up of other products we provide and make recommendations accordingly.
- Work as part of a busy team and carry out any other tasks deemed necessary by the Management Team.
- To ensure you are fully updated on products and additional services to drive referrals and engagement with other services which aids retention.
What you bring to the team
- A “can-do” attitude, a thirst for knowledge and the ability to communicate effectively within the team.
- Ability to work in a fast-paced environment.
- A dynamic and flexible approach, as well as the ability to work under pressure.
- Practical experience in Employment Law.
- A willingness to develop your career as a HR professional.
- An enthusiasm for generating new business referrals.
- Ability to learn, research and interpret law quickly and effectively.
- Ability to prioritise and work unsupervised as required.
- Ability to work to deadlines.
- Excellent communication and written skills.
- MS Office knowledge and experience.
