by Nathaniel O'Reilly | Jul 3, 2026
We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.
Responsibilities
-
Manage renewals and ensure strong client retention
-
Handle policy amendments, account entries, and liaise with clients on claims and correspondence
-
Keep all records and files updated accurately
-
Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries
-
Respond to internal and external requests promptly and efficiently
-
Work collaboratively with colleagues across departments to meet team goals
-
Ensure all processes are completed in line with compliance requirements
-
Take part in ad-hoc tasks and contribute to improving team performance
Skills and Experience
-
APA qualification required; CIP qualification is an advantage
-
Experience in a fast-paced, customer-focused environment
-
Knowledge of Relay software is beneficial
-
Strong communication and interpersonal skills
-
Excellent organisational skills and attention to detail
-
Ability to prioritise, multitask, and solve problems effectively
-
A positive, adaptable attitude with a willingness to embrace change
-
Commitment to professional growth and delivering quality service to customers
by Nathaniel O'Reilly | Jul 1, 2026
We are seeking a commercially focused Field Sales Representative to support the growth of our clients premium portfolio across Ireland. This role combines account management and new business development, with responsibility for building customer relationships, identifying opportunities, and driving territory growth
Key Responsibilities
- Build and maintain strong relationships with existing customers.
- Identify and develop new business opportunities within market.
- Promote premium brands through a consultative, solutions-led approach.
- Manage an assigned territory and work towards consistent year-on-year growth.
- Carry out customer visits, product presentations, and demonstrations.
- Monitor market activity and competitor trends to support sales strategy.
- Work closely with internal teams to ensure a high standard of customer service.
- Maintain accurate records of sales activity, customer interactions, and pipeline progress.
- Represent the business professionally at meetings, events, and trade shows where required.
Skills & Experience
- Minimum of 1 year’s experience in a sales or customer-facing commercial role.
- Strong communication, negotiation, and relationship-building skills.
- Ability to work independently and manage a territory effectively.
- Highly organised with excellent attention to detail and time management.
- Commercially aware with a proactive approach to identifying growth opportunities.
- Full clean driving licence required.
- Interest in design-led products and the home improvement market is desirable.
- Third-level education is beneficial but not essential.
Benefits
- Competitive salary with performance-based bonus.
- Company vehicle.
- Company pension.
- Food allowance.
- Free or subsidised travel.
- Parking
by Nathaniel O'Reilly | Jun 26, 2026
We are seeking a Visual Merchandiser to drive strong visual standards and customer engagement across stores in the East of Ireland. Based in Dublin, this full-time role is responsible for bringing brand vision to life through inspiring in-store presentation, while ensuring visual execution supports commercial performance across a multi-store region.
Key Responsibilities
-
Provide leadership, guidance, and direction to a regional visual merchandising team, fostering consistency and high performance
-
Translate brand guidelines into impactful visual layouts that enhance customer experience and support sales objectives
-
Plan and deliver seasonal campaigns, layout changes, and planogram updates to a high standard across all locations
-
Work in partnership with store managers and marketing teams to ensure visual activity aligns with wider business initiatives
-
Monitor sales trends and stock performance, adjusting product placement and displays to optimise sell-through
-
Support store refits, refurbishments, and new store openings, ensuring visual standards are embedded throughout the process
-
Travel regularly across the region to maintain visual consistency, coach teams, and uphold brand standards
-
Identify opportunities to refresh and evolve visual execution, introducing new ideas to keep stores engaging and relevant
Skills & Experience
-
Proven experience in a visual merchandising role within a retail setting
-
Demonstrated ability to lead, influence, and develop visual merchandising teams
-
Strong knowledge of space planning, floor layouts, and large-scale product presentation (essential)
-
A creative eye combined with a strong understanding of commercial priorities and customer behaviour
-
Excellent planning, communication, and relationship-building skills
-
Self-motivated and hands-on, with the ability to manage multiple locations independently
-
Enthusiastic, professional, and detail-driven, with a commitment to delivering high visual standards
by Nathaniel O'Reilly | Jun 26, 2026
As a Store Manager, you will be a key part of the team, leading the overall success of the store. You will be responsible for recruiting, coaching, and developing the team, maintaining high engagement, and preparing team members for future leadership roles. You will set clear objectives and KPI targets for your team to achieve.
Key Responsibilities:
- Drive store sales, increase productivity, and manage costs effectively using your commercial acumen.
- Utilize daily and weekly commercial reports to optimize store operations for optimal daily trading.
- Recruit, coach, and develop a highly skilled and engaged team, focusing on nurturing future leaders.
- Define clear objectives and KPI targets for your team and ensure consistent follow-up to achieve them.
- Provide guidance and support to underperforming team members to align their performance with established objectives.
- Demonstrate commercial leadership by fostering the development of an exceptional team and showing a keen interest in all in-store concepts.
- Oversee stock management and rotation to ensure efficient operations.
- Implement visual merchandising guidelines and communicate results to the regional operations team.
- Conduct regular competitor analysis and report significant findings to the operations team.
- Maintain open and regular communication with the regional and brand centre teams to ensure successful operations.
Key Requirements:
- Experience in delivering exceptional customer service and driving overall store performance.
- Ability to make sound business decisions and take initiative in the absence of higher management.
- Proficiency in analyzing reports and driving store productivity to achieve profitability.
- Understanding of market trends, fashion, and fitness trends, with a competitive edge.
- Strong commitment to investing in people, with the ability to lead, coach, and develop a highly talented team.
by Nathaniel O'Reilly | Jun 23, 2026
We are seeking a customer-focused Customer Service Advisor to join a busy and supportive team. This role is responsible for delivering excellent customer service, processing orders, managing enquiries, and supporting internal teams to ensure a seamless customer experience. It is an excellent opportunity for someone looking to develop their career within a growing organisation.
Responsibilities
- Respond to customer enquiries via phone, email, and online channels in a professional and timely manner.
- Assist customers with product information, order processing, and general account queries.
- Process customer and sales team orders accurately and efficiently.
- Monitor outstanding orders and follow up on backorders and delivery updates.
- Provide customers with information relating to stock availability, pricing, and delivery schedules.
- Support the sales and administration teams with day-to-day operational activities.
- Process online payments and maintain accurate customer and order records.
- Log and manage service requests, warranty enquiries, and spare parts orders.
- Liaise with internal departments to ensure customer issues are resolved effectively.
- Maintain accurate records and update internal systems as required.
- Work collaboratively with colleagues across the business to support customer satisfaction and operational efficiency.
- Assist with additional administrative and support duties as required.
Skills & Experience
- Previous experience in a customer service, administration, retail, or customer-facing role would be advantageous.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- High level of attention to detail and accuracy.
- Positive, professional, and customer-focused approach.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive attitude.
- Good IT proficiency, including Microsoft Office applications.
- Willingness to learn, develop new skills, and take initiative.
- Experience using order processing or CRM systems would be beneficial but is not essential.
