by Nathaniel O'Reilly | Sep 25, 2026
We are looking for a Customer Service Representative to provide a high standard of support to customers within the healthcare sector across the United Kingdom and Ireland. You will handle customer queries, process orders, manage delivery updates and resolve complaints while working closely with internal teams to ensure an excellent customer experience.
Responsibilities
- Provide professional customer support by phone, email and online ordering systems.
- Process customer orders and enquiries accurately and within required deadlines.
- Track deliveries and resolve any outstanding or delayed orders.
- Record, escalate and resolve customer complaints efficiently.
- Work closely with sales, finance, operations and logistics teams to support customers.
- Provide customers with clear information on products, services and promotional activities.
- Take ownership of customer queries through to resolution.
- Identify opportunities to improve customer service processes and ways of working.
- Support additional specialist responsibilities as your knowledge and experience develop.
Skills and Experience
- Previous experience in customer service, internal sales or a contact centre environment.
- Experience using business management and customer relationship systems is desirable.
- Strong verbal and written communication skills.
- Customer-focused with a friendly, professional and confident telephone manner.
- Organised and reliable with strong attention to detail and accuracy.
- Able to listen, understand customer needs and take ownership of issues.
- Comfortable working in a busy and changing environment.
- A positive approach to problem-solving and continuous improvement.
- Enjoys working collaboratively as part of a wider team.
by Nathaniel O'Reilly | Sep 18, 2026
We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.
Key Responsibilities:
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Handle patient and healthcare professional queries in a dynamic, customer-focused environment
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Coordinate with internal departments and external contacts to resolve delivery-related issues
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Process orders and support field staff using a bespoke internal database
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Consistently meet and exceed service level targets
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Provide general administrative support as needed
Skills and Experience:
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Previous experience in a similar customer service or healthcare-related role
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Excellent telephone manner and strong attention to detail
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Strong computer skills, particularly in Microsoft Word and Excel
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Organised, with the ability to prioritise workload effectively
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Flexible, with a positive attitude and strong communication skills
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Customer-focused and solutions-oriented
by Nathaniel O'Reilly | Sep 18, 2026
We are seeking an experienced and customer-focused Personal Lines Client Services Advisor to manage and support clients across a range of insurance products. This role involves providing expert advice, handling policy renewals and amendments, managing client queries, and delivering a high standard of customer service while contributing to business growth.
Responsibilities
- Manage home and motor insurance policy renewals and client enquiries.
- Provide quotations across personal lines products, including motor, home, travel, and marine insurance.
- Handle mid-term policy adjustments, claims-related queries, and premium payment follow-up.
- Identify cross-selling opportunities and contribute to new business and retention targets.
- Build and maintain strong client relationships through excellent service.
- Ensure compliance with all regulatory and internal requirements.
- Collaborate with insurers and internal teams to deliver efficient client solutions.
Skills & Experience
- Minimum 2 years’ experience in Personal Lines insurance, ideally within home and motor insurance.
- Strong knowledge of the Irish Personal Lines insurance market.
- APA Personal, CIP, or Grandfathered qualification with up-to-date CPD compliance.
- Excellent communication and customer service skills.
- Experience using Relay/Applied Systems is advantageous.
- Strong organisational skills with excellent attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
by Nathaniel O'Reilly | Sep 4, 2026
We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.
Responsibilities
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Manage renewals and ensure strong client retention
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Handle policy amendments, account entries, and liaise with clients on claims and correspondence
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Keep all records and files updated accurately
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Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries
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Respond to internal and external requests promptly and efficiently
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Work collaboratively with colleagues across departments to meet team goals
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Ensure all processes are completed in line with compliance requirements
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Take part in ad-hoc tasks and contribute to improving team performance
Skills and Experience
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APA qualification required; CIP qualification is an advantage
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Experience in a fast-paced, customer-focused environment
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Knowledge of Relay software is beneficial
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Strong communication and interpersonal skills
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Excellent organisational skills and attention to detail
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Ability to prioritise, multitask, and solve problems effectively
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A positive, adaptable attitude with a willingness to embrace change
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Commitment to professional growth and delivering quality service to customers
by Nathaniel O'Reilly | Sep 4, 2026
We are seeking a Software Engineer to support and enhance core speech technology platforms. The role focuses on maintaining highly available production systems, improving reliability and performance, and driving automation and operational excellence. You will work closely with cross-functional teams to optimise infrastructure, monitoring, and deployment processes.
Responsibilities
- Deploy, maintain, and support production systems and applications.
- Monitor system performance, availability, and capacity, ensuring issues are proactively identified and resolved.
- Develop and maintain operational monitoring, alerting, and reporting solutions.
- Participate in an on-call rota, providing out-of-hours support when required.
- Troubleshoot incidents and implement improvements to system reliability, scalability, and performance.
- Collaborate with engineering teams to enhance system architecture and operational processes.
- Maintain documentation, standards, and best practices for production environments.
- Contribute to continuous improvement initiatives while ensuring compliance with quality and professional standards.
Skills & Experience
- Bachelor’s degree with 4+ years’ experience, or equivalent industry experience in Site Reliability Engineering, Operations Support, DevOps, or Application Support.
- Strong problem-solving, analytical, and troubleshooting skills.
- Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders.
- Experience managing Linux-based environments.
- Familiarity with cloud infrastructure, automation, and container technologies.
- Experience with monitoring, logging, and alerting tools.
- Knowledge of CI/CD pipelines, version control systems, and infrastructure as code.
Desirable Technologies
- Python, Shell, Java, or Go.
- Git (GitHub/GitLab).
- PostgreSQL, MongoDB, or similar databases.
- Docker, Kubernetes, Terraform, and Ansible.
- AWS services including EC2, EKS, S3, RDS, and CloudFront.
- Grafana, Elasticsearch, Kibana, Logstash, Redis, and related monitoring tools.
- Exposure to AI/ML platforms, models, or agent-based technologies.
