Customer Service Representative

Customer Service Representative

by | Dec 2, 2025

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?

We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.

This role is based in Citywest on a 6-month contract.

Key Responsibilities

  • Provide professional customer support by phone, email, and (in the future) an online ordering portal.

  • Process customer orders and enquiries accurately and within deadlines.

  • Monitor and track delivery schedules, resolving any issues with outstanding deliveries.

  • Record, escalate, and resolve customer complaints efficiently.

  • Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.

  • Share information with customers regarding product offerings, promotions, and services.

  • Support internal teams by reducing administrative workload on sales.

  • Demonstrate a strong customer focus both internally and externally.

  • Contribute to continuous process improvements and cross-functional initiatives.

  • Take on Super User or Specialist tasks once fully trained.

Skills & Experience

  • Previous experience in customer service, internal sales, or contact centre roles.

  • Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

  • Strong communication and problem-solving skills.

  • Ability to work effectively in a team-oriented, fast-paced environment.

  • Healthcare or medical device industry experience is an advantage but not essential.

Important Information

  • This is a 6-month contract role based in Citywest, Dublin.

  • Only candidates with full right to work in Ireland and relevant experience will be contacted.

Field Services Engineer- Security Systems

Field Services Engineer- Security Systems

by | Dec 1, 2025

We are seeking an experienced Field Services Engineer- Security Systems to join our team. The successful candidate will be responsible for the installation, maintenance, and servicing of CCTV, access control, intruder alarm, and other electronic security systems across commercial and residential sites.

This is a hands-on technical role that requires strong attention to detail, a high standard of workmanship, and excellent customer service skills.

Responsibilities:

  • Install, configure, and commission CCTV systems (IP and analogue) to a high technical standard.

  • Carry out preventative maintenance and reactive repairs on CCTV and related security systems.

  • Diagnose faults and perform troubleshooting to ensure minimal system downtime.

  • Install and maintain access control and intruder alarm systems as required.

  • Ensure all work complies with relevant health & safety and industry regulations.

  • Maintain detailed and accurate records of site visits, installations, and service work.

  • Provide on-site technical support and user training to clients.

  • Liaise with customers and internal teams to ensure projects are completed efficiently and professionally.

  • Stay current with emerging technologies and developments in CCTV and electronic security.

Skills & Experience:

  • Minimum 5 years’ experience in the installation and maintenance of CCTV and security systems.

  • Strong technical knowledge of IP networking, DVR/NVR systems, and remote monitoring solutions.

  • Experience with leading brands such as Hikvision, Dahua, Avigilon, Axis, or Milestone is highly desirable.

  • Knowledge of access control systems is an advantage.

  • Excellent fault-finding and problem-solving abilities.

  • Ability to read and interpret technical drawings and schematics.

  • Strong communication and customer service skills.

  • Full, clean driving licence is essential.

Desirable Qualifications:

  • QQI / City & Guilds / NSAI Certification in Electronic Security Systems or equivalent.

  • Valid Safe Pass and Manual Handling certificates.

  • Knowledge of current Irish security standards and NSAI regulations.

Senior Tax Advisor

Senior Tax Advisor

by | Nov 27, 2025

We are currently seeking a Tax Advisor. In this role you will influence the development of tax service offering and support business growth. The Tax Advisor will be responsible for preparing and reviewing tax returns, delivering tailored advice across a range of tax matters, liaising directly with Revenue, and assisting colleagues with complex tax queries.

Key Responsibilities

  • Manage the preparation and timely submission of all tax filings, including Corporation Tax, VAT, PAYE, Income Tax, and Capital Gains Tax, ensuring completeness and accuracy.

  • Ensure full compliance with all relevant tax reporting obligations and regulatory requirements, minimising risk and maintaining strong governance.

  • Serve as the main point of contact for Revenue audits, handling all queries, correspondence, and audit processes in a professional and efficient manner.

  • Provide clear, practical, and solution-oriented tax advice across a broad range of business transactions and operational scenarios.

  • Conduct tax research and contribute to the resolution of complex tax issues, supporting decision-making with detailed analysis.

  • Stay up to date with current and emerging tax legislation and regulatory changes, evaluating their implications for the business and advising accordingly.

  • Support the improvement of internal tax-related processes, systems, and reporting frameworks to ensure ongoing accuracy, transparency, and compliance.

Skills and Experience Required

  • Fully qualified Chartered Tax Adviser (Irish Tax Institute), with a minimum of 2 years’ post-qualification experience

  • Strong working knowledge of Irish tax legislation, compliance, and Revenue procedures

  • Demonstrated ability to research technical issues and translate findings into practical guidance

  • Proficient in Microsoft Excel and Word; experience with tax software is beneficial

  • Excellent communication skills-both written and verbal-with the ability to explain complex concepts clearly

  • Self-motivated, well-organised, and capable of managing multiple tasks and deadlines independently

  • An additional accounting qualification (ACA, ACCA, CPA, or CIMA) would be an advantage

Personal Lines Advisor

Personal Lines Advisor

by | Nov 21, 2025

We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.

Responsibilities

  • Manage renewals and ensure strong client retention

  • Handle policy amendments, account entries, and liaise with clients on claims and correspondence

  • Keep all records and files updated accurately

  • Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries

  • Respond to internal and external requests promptly and efficiently

  • Work collaboratively with colleagues across departments to meet team goals

  • Ensure all processes are completed in line with compliance requirements

  • Take part in ad-hoc tasks and contribute to improving team performance

Skills and Experience

  • APA qualification required; CIP qualification is an advantage

  • Experience in a fast-paced, customer-focused environment

  • Knowledge of Relay software is beneficial

  • Strong communication and interpersonal skills

  • Excellent organisational skills and attention to detail

  • Ability to prioritise, multitask, and solve problems effectively

  • A positive, adaptable attitude with a willingness to embrace change

  • Commitment to professional growth and delivering quality service to customers

Customer Service Representative

Customer Service Representative

by | Nov 20, 2025

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?

We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.

This role is based in Citywest on a 6-month contract.

Key Responsibilities

  • Provide professional customer support by phone, email, and (in the future) an online ordering portal.

  • Process customer orders and enquiries accurately and within deadlines.

  • Monitor and track delivery schedules, resolving any issues with outstanding deliveries.

  • Record, escalate, and resolve customer complaints efficiently.

  • Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.

  • Share information with customers regarding product offerings, promotions, and services.

  • Support internal teams by reducing administrative workload on sales.

  • Demonstrate a strong customer focus both internally and externally.

  • Contribute to continuous process improvements and cross-functional initiatives.

  • Take on Super User or Specialist tasks once fully trained.

Skills & Experience

  • Previous experience in customer service, internal sales, or contact centre roles.

  • Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

  • Strong communication and problem-solving skills.

  • Ability to work effectively in a team-oriented, fast-paced environment.

  • Healthcare or medical device industry experience is an advantage but not essential.

Important Information

  • This is a 6-month contract role based in Citywest, Dublin.

  • Only candidates with full right to work in Ireland and relevant experience will be contacted.