Customer Service Agent

Customer Service Agent

We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.

Key Responsibilities:
  • Handle patient and healthcare professional queries in a dynamic, customer-focused environment
  • Coordinate with internal departments and external contacts to resolve delivery-related issues
  • Process orders and support field staff using a bespoke internal database
  • Consistently meet and exceed service level targets
  • Provide general administrative support as needed
Skills and Experience:
  • Previous experience in a similar customer service or healthcare-related role
  • Excellent telephone manner and strong attention to detail
  • Strong computer skills, particularly in Microsoft Word and Excel
  • Organised, with the ability to prioritise workload effectively
  • Flexible, with a positive attitude and strong communication skills
  • Customer-focused and solutions-oriented

Senior Software Developer

Senior Software Developer

We are seeking a Senior Java Software Developer to join a collaborative engineering team focused on building scalable, cloud-based enterprise applications. This role involves designing, developing, and deploying high-quality software solutions, contributing to architecture decisions, and supporting customers through innovative technology.

Responsibilities

  • Design, develop, and enhance enterprise-level Java applications.
  • Collaborate with cross-functional teams to deliver scalable and reliable software solutions.
  • Improve application quality, performance, resilience, and efficiency.
  • Contribute to software architecture and technical design decisions.
  • Deploy and maintain cloud-based applications using modern DevOps and pipeline technologies.
  • Support customers and business stakeholders in achieving successful outcomes with software solutions.
  • Mentor and provide guidance to junior team members where required.

Skills & Experience

  • Bachelor’s degree with 5+ years’ Java/J2EE development experience, or equivalent industry experience.
  • Strong experience developing enterprise-scale applications in cloud environments, ideally AWS.
  • Hands-on experience with SQL and NoSQL databases.
  • Experience deploying and managing applications using Kubernetes.
  • Strong communication skills with the ability to engage both technical and non-technical stakeholders.
  • Ability to work independently and collaboratively within a team environment.

Desirable Skills

  • Experience within healthcare technology environments.
  • Knowledge of HL7 and X12 standards.
  • Familiarity with tools such as IntelliJ, Jira, Jenkins, Git, and Ansible.
  • Experience with Kafka and event-driven architectures.
  • Previous leadership, mentoring, or technical coaching experience

Client Sales Manager

Client Sales Manager

We are currently recruiting for an experienced Client Sales Manager to join a leading supplier of premium construction materials in Ireland. This position offers an excellent opportunity for a commercially driven sales professional to develop their career within a well-established organisation supplying major residential and commercial construction projects nationwide. The role will focus on business development, account management, customer relationship growth, and sales performance across the Leinster region.

Key Responsibilities

  • Develop and implement regional sales strategies to maximise revenue growth and market penetration across the Leinster territory.
  • Manage and grow existing customer accounts while maintaining high levels of customer satisfaction and engagement.
  • Identify, pursue, and secure new business opportunities within residential and commercial construction projects.
  • Build and maintain strong relationships with developers, contractors, architects, quantity surveyors, procurement teams, and other key stakeholders.
  • Promote a portfolio of premium construction materials and value-added solutions across the region.
  • Provide consultative sales support and product guidance throughout the sales and project lifecycle.
  • Monitor market trends, competitor activity, and project pipelines to identify opportunities for growth and business development
  • Maintain accurate sales forecasts, pipeline reporting, and market intelligence to support business planning activities.
  • Represent the organisation at customer meetings, industry events, trade exhibitions, and networking opportunities.

Skills & Experience

  • Proven experience within construction materials, building products, or a related construction sales environment.
  • Strong business development and account management capabilities with a track record of achieving sales targets.
  • Excellent communication, negotiation, presentation, and relationship-building skills.
  • Ability to work independently while effectively managing a regional territory and customer portfolio.
  • Full, clean driving licence.
  • Experience working with developers, contractors, architects, housebuilders, or specification-led sales environments would be advantageous.

Personal Lines Advisor

Personal Lines Advisor

We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.

Responsibilities

  • Manage renewals and ensure strong client retention

  • Handle policy amendments, account entries, and liaise with clients on claims and correspondence

  • Keep all records and files updated accurately

  • Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries

  • Respond to internal and external requests promptly and efficiently

  • Work collaboratively with colleagues across departments to meet team goals

  • Ensure all processes are completed in line with compliance requirements

  • Take part in ad-hoc tasks and contribute to improving team performance

Skills and Experience

  • APA qualification required; CIP qualification is an advantage

  • Experience in a fast-paced, customer-focused environment

  • Knowledge of Relay software is beneficial

  • Strong communication and interpersonal skills

  • Excellent organisational skills and attention to detail

  • Ability to prioritise, multitask, and solve problems effectively

  • A positive, adaptable attitude with a willingness to embrace change

  • Commitment to professional growth and delivering quality service to customers

Field Sales Representative

Field Sales Representative

We are seeking a commercially focused Field Sales Representative to support the growth of our clients premium portfolio across Ireland. This role combines account management and new business development, with responsibility for building customer relationships, identifying opportunities, and driving territory growth

Key Responsibilities

  • Build and maintain strong relationships with existing customers.
  • Identify and develop new business opportunities within market.
  • Promote premium brands through a consultative, solutions-led approach.
  • Manage an assigned territory and work towards consistent year-on-year growth.
  • Carry out customer visits, product presentations, and demonstrations.
  • Monitor market activity and competitor trends to support sales strategy.
  • Work closely with internal teams to ensure a high standard of customer service.
  • Maintain accurate records of sales activity, customer interactions, and pipeline progress.
  • Represent the business professionally at meetings, events, and trade shows where required.

Skills & Experience

  • Minimum of 1 year’s experience in a sales or customer-facing commercial role.
  • Strong communication, negotiation, and relationship-building skills.
  • Ability to work independently and manage a territory effectively.
  • Highly organised with excellent attention to detail and time management.
  • Commercially aware with a proactive approach to identifying growth opportunities.
  • Full clean driving licence required.
  • Interest in design-led products and the home improvement market is desirable.
  • Third-level education is beneficial but not essential.

Benefits

  • Competitive salary with performance-based bonus.
  • Company vehicle.
  • Company pension.
  • Food allowance.
  • Free or subsidised travel.
  • Parking