by Nathaniel O'Reilly | Oct 5, 2026
We’re looking for a flexible individual to join our client, providing exceptional customer service and technical support to improve patients’ lives.
What you will be doing- Full Training Will Be Provided
- Installation/service of medical oxygen equipment.
- Installation/service of ventilation equipment.
- Providing training and technical support to our patients and their families.
- Providing product knowledge to both private sector and Hospital environment.
- Provide after-hours patient support on a roster basis.
What we are looking for:
- Outstanding People Skills – You enjoy working with patients and delivering top-tier customer service.
- Strong Communication Skills – Excellent verbal and written skills are essential.
- Technical Expertise & Attention to Detail – Experience in technical repairs is advantageous.
- IT Proficiency – Comfortable using computers and working with IT systems.
- Adaptability & Initiative – Willing to take on varied tasks and responsibilities.
- Valid Driving Licence (2+ Years) – A full, clean driving licence is required.
- Geographic Knowledge – Nationwide Travel will be essential.
- Location – Must be based in Dublin however nationwide travel is necessary
- Industry Experience (Preferred, Not Essential) – Experience in the homecare medical device field is beneficial, but full product training will be provided.
by Nathaniel O'Reilly | Sep 25, 2026
We are looking for a Customer Service Representative to provide a high standard of support to customers within the healthcare sector across the United Kingdom and Ireland. You will handle customer queries, process orders, manage delivery updates and resolve complaints while working closely with internal teams to ensure an excellent customer experience.
Responsibilities
- Provide professional customer support by phone, email and online ordering systems.
- Process customer orders and enquiries accurately and within required deadlines.
- Track deliveries and resolve any outstanding or delayed orders.
- Record, escalate and resolve customer complaints efficiently.
- Work closely with sales, finance, operations and logistics teams to support customers.
- Provide customers with clear information on products, services and promotional activities.
- Take ownership of customer queries through to resolution.
- Identify opportunities to improve customer service processes and ways of working.
- Support additional specialist responsibilities as your knowledge and experience develop.
Skills and Experience
- Previous experience in customer service, internal sales or a contact centre environment.
- Experience using business management and customer relationship systems is desirable.
- Strong verbal and written communication skills.
- Customer-focused with a friendly, professional and confident telephone manner.
- Organised and reliable with strong attention to detail and accuracy.
- Able to listen, understand customer needs and take ownership of issues.
- Comfortable working in a busy and changing environment.
- A positive approach to problem-solving and continuous improvement.
- Enjoys working collaboratively as part of a wider team.
by Nathaniel O'Reilly | Sep 18, 2026
We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.
Key Responsibilities:
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Handle patient and healthcare professional queries in a dynamic, customer-focused environment
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Coordinate with internal departments and external contacts to resolve delivery-related issues
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Process orders and support field staff using a bespoke internal database
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Consistently meet and exceed service level targets
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Provide general administrative support as needed
Skills and Experience:
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Previous experience in a similar customer service or healthcare-related role
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Excellent telephone manner and strong attention to detail
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Strong computer skills, particularly in Microsoft Word and Excel
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Organised, with the ability to prioritise workload effectively
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Flexible, with a positive attitude and strong communication skills
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Customer-focused and solutions-oriented
by Nathaniel O'Reilly | Sep 18, 2026
We are seeking an experienced and customer-focused Personal Lines Client Services Advisor to manage and support clients across a range of insurance products. This role involves providing expert advice, handling policy renewals and amendments, managing client queries, and delivering a high standard of customer service while contributing to business growth.
Responsibilities
- Manage home and motor insurance policy renewals and client enquiries.
- Provide quotations across personal lines products, including motor, home, travel, and marine insurance.
- Handle mid-term policy adjustments, claims-related queries, and premium payment follow-up.
- Identify cross-selling opportunities and contribute to new business and retention targets.
- Build and maintain strong client relationships through excellent service.
- Ensure compliance with all regulatory and internal requirements.
- Collaborate with insurers and internal teams to deliver efficient client solutions.
Skills & Experience
- Minimum 2 years’ experience in Personal Lines insurance, ideally within home and motor insurance.
- Strong knowledge of the Irish Personal Lines insurance market.
- APA Personal, CIP, or Grandfathered qualification with up-to-date CPD compliance.
- Excellent communication and customer service skills.
- Experience using Relay/Applied Systems is advantageous.
- Strong organisational skills with excellent attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
