by Nathaniel O'Reilly | Apr 11, 2025
We are seeking an Operations Store Manager. As an Operations Store Manager, you will be part of inspiring, coaching and developing your team to enjoy and excel in their roles.
Our purpose as a Retail Team is to deliver sales through an exceptional experience coupled with exceptional service. We focus on offering world-class assistance on an incredibly diverse product range and relish in the fact that our offering is often exclusive.
There is investment into our teams as we want everyone to enjoy their job and the benefits of working within our company so they keep exceeding the expectations of our customers and champion those who go the extra mile to ensure the highest standards of presentation, behaviour and environment on the shop floor.
As a Operations Store Manager, you will possess a real passion for retail and the flexibility to handle the details of daily operations along with more complex, systems-based protocols that demand strict adherence to regulation.
You’ll not only manage the workflow of our team members, but also interact with customers as the face of our company. The most successful Managers will be passionate about quality control and continuous customer satisfaction, achieved through effective employee training and implementation of company policy.
Skills and Qualifications
- A minimum of 5 years’ experience managing teams of 10 or more people.
- Confident leader who can motivate and challenge others to deliver excellence.
- Strong commercial acumen.
- Proven track record in driving operational standards across the team.
- Previous experience of rota planning and yearly projected requirements of same.
- Possess an excellent track record of Team Building and Leadership.
- Ability to deliver World Class Customer Service on a daily basis throughout your team.
- Ability to make independent decisions in a busy environment where the customer is at the heart of every decision.
- Experience of working with Planograms, in both understanding and creating.
- Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across all departments.
- Detail-oriented, well organised and able to adhere to deadlines.
- Experience with customer service and conflict resolution.
- Proven success in working with all levels of management.
- Ability to motivate people on your team and develop members within your team.
Responsibilities of the Role
- Champion our company culture and values as an Ambassador of the company.
- Exceed customer expectations by delivering exceptional service throughout your team.
- Promote compliance within your team to adhere to company policies and procedures.
- Lead a motivated and engaged team ensuring all tools and training are available to them to ensure their success.
- Control and analyse sale performance across each category.
- Serve as a conduit of communication between team members and senior management.
- Implement established business strategy, assigning roles and tasks to dedicated team members based on strengths and abilities.
- Monitor and manage business operational plan including stock management, budgets, and profit and loss.
- Meet and exceed organisational goals with optimum use of workforce and resource allocation.
- Ensure compliance with Health & Safety and legal policies and procedures including HACCP protocols.
- Must place the needs of the team ahead of individual needs.
by Nathaniel O'Reilly | Apr 11, 2025
As a Operations Store Manager, you will be part of inspiring, coaching and developing your team to enjoy and excel in their roles.
Our purpose as a Retail Team is to deliver sales through an exceptional experience coupled with exceptional service. We focus on offering world-class assistance on an incredibly diverse product range and relish in the fact that our offering is often exclusive.
This is why we invest in our teams as we want everyone to enjoy their job and the benefits of working within our company so they keep exceeding the expectations of our customers and champion those who go the extra mile to ensure the highest standards of presentation, behaviour and environment on the shop floor.
As a Operations Store Manager, you will possess a real passion for retail and the flexibility to handle the details of daily operations along with more complex, systems-based protocols that demand strict adherence to regulation.
You’ll not only manage the workflow of our team members, but also interact with customers as the face of our company. The most successful Managers will be passionate about quality control and continuous customer satisfaction, achieved through effective employee training and implementation of company policy.
Skills and Qualifications
- A minimum of 5 years’ experience managing teams of 10 or more people.
- Confident leader who can motivate and challenge others to deliver excellence.
- Strong commercial acumen.
- Proven track record in driving operational standards across the team.
- Previous experience of rota planning and yearly projected requirements of same.
- Possess an excellent track record of Team Building and Leadership.
- Ability to deliver World Class Customer Service on a daily basis throughout your team.
- Ability to make independent decisions in a busy environment where the customer is at the heart of every decision.
- Experience of working with Planograms, in both understanding and creating.
- Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across all departments.
- Detail-oriented, well organised and able to adhere to deadlines.
- Experience with customer service and conflict resolution.
- Proven success in working with all levels of management.
- Ability to motivate people on your team and develop members within your team.
Responsibilities of the Role
- Champion our company culture and values as an Ambassador of the company.
- Exceed customer expectations by delivering exceptional service throughout your team.
- Promote compliance within your team to adhere to company policies and procedures.
- Lead a motivated and engaged team ensuring all tools and training are available to them to ensure their success.
- Control and analyse sale performance across each category.
- Serve as a conduit of communication between team members and senior management.
- Implement established business strategy, assigning roles and tasks to dedicated team members based on strengths and abilities.
- Monitor and manage business operational plan including stock management, budgets, and profit and loss.
- Meet and exceed organisational goals with optimum use of workforce and resource allocation.
- Ensure compliance with Health & Safety and legal policies and procedures including HACCP protocols.
- Must place the needs of the team ahead of individual needs.
by Nathaniel O'Reilly | Apr 9, 2025
We are looking for an enthusiastic and customer-driven Sales Consultant. You’ll have the chance to develop your sales expertise and deliver exceptional service. As a key part of the team, you will connect with customers to fully understand their vision and help bring it to life, contributing to the achievement of individual and team sales goals while maintaining outstanding reputation for excellence.
Responsibilities
- Handle customer inquiries offering knowledgeable advice and product recommendations in a professional and timely manner.
- Deliver a consistently outstanding level of service, ensuring every customer interaction.
- Prepare accurate quotations in line with customer requirements and established pricing structures.
- Maintain regular follow-up on all quotations to secure sales.
- Track customer orders and coordinate deliveries, keeping customers informed throughout the process.
- Follow all company procedures and operational policies.
- Support other duties and tasks as assigned by management.
Skills and Experience
- Previous experience in a customer-facing role with a strong focus on delivering exceptional service.
- Background in retail sales with a passion for engaging with customers and closing sales.
- Approachable, enthusiastic, and confident personality.
- Strong communication skills and the ability to work well within a team environment.
- Highly organized with excellent time management skills.
- Comfortable using computers and basic digital systems.
Benefits
- Attractive Commission (commission based on individual sales paid monthly) plus Sales incentive scheme paid quarterly.
- Free On-site Car Parking
- Employer Contribution to pension scheme (5%)
- Company Sick pay benefit scheme (2 days uncertified + 5 days certified in a 12 month rolling period) after successful completion of probation period
- Life cover eligibility – worth 4 x annual salary
- Staff discount (after successful completion of probation period)
- 21 days annual leave (increasing to 25 days with length of service)
