by Nathaniel O'Reilly | Jun 3, 2025
We’re looking for an experienced Store Manager who can lead from the front-bringing energy, focus, and commercial awareness to a fast-paced environment. In this role, you’ll take full ownership of store performance, from team development and operational excellence to customer engagement and compliance.
This is a hands-on leadership position, ideal for someone who takes pride in running a tight, efficient operation and understands that success comes from building strong teams and consistently exceeding expectations on the shop floor.
You’ll be working with a trusted and respected retail business that values initiative, rewards high performance, and is committed to providing a positive, long-term career path for its managers.
Responsibilities:
- Set and maintain high standards for overall store performance, visual presentation, and merchandising to ensure a consistent and engaging customer experience
- Ensure every customer interaction is delivered to an exceptional standard, reinforcing a strong culture of service throughout the team
- Champion compliance with all internal policies, operational procedures, and health and safety regulations, including full adherence to HACCP requirements
- Lead, support, and develop your team by providing ongoing training, regular feedback, and setting clear expectations for performance and conduct
- Monitor and analyse sales data on a regular basis to identify trends, highlight opportunities, and implement improvements where needed
- Assign roles and responsibilities based on individual team members’ strengths and experience, supporting efficient daily operations
- Manage stock levels, oversee inventory processes, and take full ownership of store budgets, cost control, and profit and loss accountability
- Drive store targets through strategic workforce planning, proactive resource allocation, and performance-based management
- Foster a collaborative, team-oriented environment by placing collective success and shared goals above individual interests
Skills and Experience:
- A minimum of 5 years’ experience managing teams of 10 or more in a retail environment
- Proven ability to lead, motivate, and develop high-performing teams
- Strong commercial understanding with a track record in analysing sales and improving store performance
- Experienced in rota planning and long-term resource management
- Clear ability to deliver exceptional customer service across the entire team
- Confident in making independent decisions in a fast-paced, customer-driven environment
- Familiarity with Planograms, including interpretation and implementation
- Excellent communication and interpersonal skills
by Nathaniel O'Reilly | May 28, 2025
We are looking for a motivated and proactive Assistant Manager to support the Store Manager in the efficient day-to-day running of the department. This role is central to maintaining high standards of customer experience, achieving commercial goals, and overseeing team and operational functions when the Store Manager is unavailable.
The Assistant Manager will demonstrate strong leadership, uphold excellent store presentation, and foster a results-driven, collaborative environment.
Key Responsibilities:
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Consistently drive sales through effective upselling and cross-selling, ensuring both personal and team targets are achieved or surpassed.
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Inspire and guide team members to maintain a culture focused on customer satisfaction, performance, and continuous improvement.
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Deliver constructive feedback and manage team performance confidently, addressing concerns in a timely and professional manner.
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Ensure customers receive outstanding service at all times and that any queries or complaints are handled promptly and courteously.
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Take full responsibility for store operations in the Store Manager’s absence, including supervising staff, handling cash, and overseeing daily procedures.
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Maintain accurate stock control, ensure proper product display and labelling, and support regular inventory checks and audits.
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Contribute to staff hiring, onboarding, and development by providing coaching, training, and clear guidance aligned with business expectations.
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Ensure compliance with company procedures, store policies, and all health and safety standards to maintain a safe working environment.
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Support promotional activity, merchandise execution, and the fulfilment of online orders to enhance the customer shopping experience.
Skills and Experience:
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Previous experience in a retail leadership or supervisory position with a proven ability to meet and exceed sales objectives.
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Strong interpersonal and communication skills, with the ability to motivate and support team performance.
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A customer-first mindset with a professional approach to handling service issues and delivering resolutions.
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Highly organised with the ability to prioritise tasks and manage time effectively across multiple responsibilities.
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Comfortable using retail technology including POS systems, stock control software, and internal reporting tools.
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Adaptable, results-focused, and capable of contributing to store success in a fast-paced environment.
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Solid understanding of health and safety practices and the ability to maintain a clean and compliant store environment.
by Nathaniel O'Reilly | May 28, 2025
JOB SPECIFICATION
We are searching for a strong and driven Assistant Manager to provde excellent support to the Store Manager, ensuring the smooth day-to-day running of the department. This role requires a focus on delivering exceptional customer service, achieving sales and performance targets, and managing both staff and operational responsibilities in the manager’s absence. The Assistant Manager is expected to lead by example, maintain a high level of store presentation, and drive a culture of performance, accountability, and team engagement.
Responsibilities
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Drive individual and team sales performance by consistently meeting or exceeding set targets and promoting upselling and cross-selling techniques.
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Lead, coach and motivate staff to maintain a high-performance culture focused on results, customer satisfaction, and team collaboration.
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Provide clear, direct feedback and manage performance effectively, addressing issues confidently and taking necessary corrective actions.
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Ensure a consistently high level of customer service is delivered, responding to queries and complaints professionally and efficiently.
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Oversee all store operations in the absence of the Store Manager, including opening and closing procedures, staff supervision, and daily cash handling.
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Maintain stock accuracy and presentation by managing inventory levels, ensuring correct ticketing, and coordinating regular stocktakes.
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Assist with recruitment, training, and ongoing development of team members, ensuring staff are well-informed, capable, and aligned with company standards.
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Ensure all company procedures, policies, and health & safety regulations are followed and enforced at all times.
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Support execution of in-store promotions, merchandising plans, and online order management to optimise sales and customer engagement.
Skills and Experience
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Experience in a retail supervisory or team leadership role with a proven track record of delivering strong sales results.
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Excellent communication and interpersonal skills, with the ability to motivate and guide team members effectively.
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Strong customer service skills with the ability to manage complaints and resolve issues in a professional manner.
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Organised and detail-oriented, capable of managing time and priorities across multiple tasks and responsibilities.
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Confident in using retail systems and tools, including point of sale, inventory management, and reporting systems.
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Proactive and adaptable approach with a focus on achieving targets and improving store performance.
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Knowledge of health & safety standards and the ability to maintain a clean, safe, and compliant store environment.
by Nathaniel O'Reilly | May 21, 2025
Key Responsibilities
- Greet customers warmly, assist them with product choices, and provide recommendations based on their needs.
- Develop a strong understanding of the products offered to answer customer inquiries confidently and make informed suggestions.
- Keep all areas of the store clean and organized, ensuring food preparation and display areas meet hygiene and safety standards.
- Monitor stock levels, assist with restocking shelves, and maintain visually appealing displays to enhance the shopping experience.
- Adhere to health & safety regulations, including correct storage and handling procedures to maintain product quality.
- Work collaboratively with colleagues to ensure smooth daily operations and assist with tasks when required.
Key Requirements
- Previous experience in retail or a similar customer-facing role is an advantage.
- Willingness to learn about different products.
- Strong communication and interpersonal skills, with a positive and professional attitude.
- Ability to work efficiently under pressure, especially during busy periods.
- High level of attention to detail and commitment to maintaining hygiene standards.
- Basic numeracy skills for handling cash and processing transactions accurately.
- Flexibility to work different shifts as required.
by Nathaniel O'Reilly | May 21, 2025
We are currently seeking an experienced and driven Store Manager to oversee the day-to-day operations and strategic direction of our retail environment. This role is responsible for inspiring, developing, and empowering a large, dynamic team while ensuring the delivery of exceptional service standards and operational excellence. The Store Manager will bring strong leadership, commercial insight, and a proven ability to manage both people and processes in a fast-paced retail setting.
This position calls for a hands-on professional with a passion for retail, a commitment to service, and the capability to uphold rigorous standards across all areas of responsibility.
Responsibilities
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Lead by example, consistently championing the company’s values, standards, and culture
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Drive exceptional customer service across all departments, setting high expectations for team engagement and performance
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Ensure full compliance with all company policies, procedures, and regulatory requirements, including Health & Safety and HACCP
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Monitor and analyse sales performance across categories, implementing strategies to optimise results
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Develop and coach team members, ensuring they have the tools, training, and support needed to succeed
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Coordinate operational plans, including budget control, P&L oversight, workforce planning, and resource allocation
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Plan and manage effective staff rotas and forecast future staffing needs
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Implement business strategies and delegate responsibilities to team members in line with their skills and development goals
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Maintain accurate stock control and ensure the shop floor environment meets brand and visual merchandising standards
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Act as a liaison between your team and senior leadership, ensuring clear and timely communication
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Prioritise team development and create an environment where individual potential is nurtured and recognised
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Effectively manage service recovery and customer issue resolution while maintaining professionalism and brand integrity
Skills and Experience
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Minimum of 5 years’ experience in a senior retail management role, leading teams of 10+ people
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Demonstrated success in driving performance, developing talent, and achieving business KPIs
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Strong understanding of retail operations, merchandising, and category management
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Commercially minded with experience managing P&L, stock control, and cost efficiency
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Proven experience with rota planning, forecasting, and resource management
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Adept in visual merchandising practices, including interpreting and applying planograms
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Exceptional interpersonal and leadership skills, capable of building strong relationships across departments
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Comfortable making autonomous decisions in a customer-first environment
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Skilled in conflict resolution and delivering consistent, high-quality service
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Detail-focused with strong organisational and time management abilities
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A proactive, motivational leader committed to fostering a high-performance team culture
