Store Manager

Store Manager

by | Jun 27, 2025

We’re looking for an experienced Store Manager who can lead from the front-bringing energy, focus, and commercial awareness to a fast-paced environment. In this role, you’ll take full ownership of store performance, from team development and operational excellence to customer engagement and compliance.

This is a hands-on leadership position, ideal for someone who takes pride in running a tight, efficient operation and understands that success comes from building strong teams and consistently exceeding expectations on the shop floor.

You’ll be working with a trusted and respected retail business that values initiative, rewards high performance, and is committed to providing a positive, long-term career path for its managers.

Responsibilities:

  • Set and maintain high standards for overall store performance, visual presentation, and merchandising to ensure a consistent and engaging customer experience
  • Ensure every customer interaction is delivered to an exceptional standard, reinforcing a strong culture of service throughout the team
  • Champion compliance with all internal policies, operational procedures, and health and safety regulations, including full adherence to HACCP requirements
  • Lead, support, and develop your team by providing ongoing training, regular feedback, and setting clear expectations for performance and conduct
  • Monitor and analyse sales data on a regular basis to identify trends, highlight opportunities, and implement improvements where needed
  • Assign roles and responsibilities based on individual team members’ strengths and experience, supporting efficient daily operations
  • Manage stock levels, oversee inventory processes, and take full ownership of store budgets, cost control, and profit and loss accountability
  • Drive store targets through strategic workforce planning, proactive resource allocation, and performance-based management
  • Foster a collaborative, team-oriented environment by placing collective success and shared goals above individual interests

Skills and Experience:

  • A minimum of 5 years’ experience managing teams of 10 or more in a retail environment
  • Proven ability to lead, motivate, and develop high-performing teams
  • Strong commercial understanding with a track record in analysing sales and improving store performance
  • Experienced in rota planning and long-term resource management
  • Clear ability to deliver exceptional customer service across the entire team
  • Confident in making independent decisions in a fast-paced, customer-driven environment
  • Familiarity with Planograms, including interpretation and implementation
  • Excellent communication and interpersonal skills

Store Operations Manager

Store Operations Manager

by | Jun 27, 2025

We’re looking for an experienced Store Operations Manager who can lead from the front-bringing energy, focus, and commercial awareness to a fast-paced environment. In this role, you’ll take full ownership of store performance, from team development and operational excellence to customer engagement and compliance.

This is a hands-on leadership position, ideal for someone who takes pride in running a tight, efficient operation and understands that success comes from building strong teams and consistently exceeding expectations on the shop floor.

You’ll be working with a trusted and respected retail business that values initiative, rewards high performance, and is committed to providing a positive, long-term career path for its managers.

Responsibilities:

  • Set and maintain high standards for overall store performance, visual presentation, and merchandising to ensure a consistent and engaging customer experience

  • Ensure every customer interaction is delivered to an exceptional standard, reinforcing a strong culture of service throughout the team

  • Champion compliance with all internal policies, operational procedures, and health and safety regulations, including full adherence to HACCP requirements

  • Lead, support, and develop your team by providing ongoing training, regular feedback, and setting clear expectations for performance and conduct

  • Monitor and analyse sales data on a regular basis to identify trends, highlight opportunities, and implement improvements where needed

  • Assign roles and responsibilities based on individual team members’ strengths and experience, supporting efficient daily operations

  • Manage stock levels, oversee inventory processes, and take full ownership of store budgets, cost control, and profit and loss accountability

  • Drive store targets through strategic workforce planning, proactive resource allocation, and performance-based management

  • Foster a collaborative, team-oriented environment by placing collective success and shared goals above individual interests

Skills and Experience:

  • A minimum of 5 years’ experience managing teams of 10 or more in a retail environment

  • Proven ability to lead, motivate, and develop high-performing teams

  • Strong commercial understanding with a track record in analysing sales and improving store performance

  • Experienced in rota planning and long-term resource management

  • Clear ability to deliver exceptional customer service across the entire team

  • Confident in making independent decisions in a fast-paced, customer-driven environment

  • Familiarity with Planograms, including interpretation and implementation

  • Excellent communication and interpersonal skills

There is an ongoing need for strong leadership individuals as the company expands.

Assistant Manager

Assistant Manager

by | Jun 26, 2025

As an Assistant Manager you will play a crucial role in delivering exceptional customer service and ensuring the smooth daily operations of the shop. In this role, you will take the lead in managing a dedicated and hardworking team, focusing on operational excellence while supporting the Store Manager in all aspects of store performance.

This Assistant Manager places a strong emphasis on providing the highest level of service to every customer while promoting a positive and inclusive working environment where everyone feels welcome and valued.

Responsibilities:

  • Lead, inspire, and motivate your team to consistently deliver outstanding customer service and maintain high operational standards across all areas of the shop.

  • Represent the values and ethos of the company, acting as a role model for your team and actively promoting a culture that reflects the brand’s identity and mission.

  • Take ownership of the shop’s day-to-day operations, managing workflows, assigning tasks, and ensuring procedures are followed efficiently from opening to closing.

  • Assist in the implementation of business strategies by managing stock levels, overseeing budgets, and analyzing profit and loss performance to help meet business targets.

  • Ensure full compliance with all health and safety regulations, including HACCP protocols, as well as adherence to relevant legal and company policies.

  • Monitor and assess both individual and team performance, offering regular feedback, coaching, and training to encourage growth and maintain high service standards.

  • Plan and coordinate staff rosters, ensuring adequate shift coverage and optimizing team scheduling for operational efficiency.

  • Maintain strong and open communication with team members and senior management, fostering a supportive and collaborative workplace atmosphere.

Skills and Qualifications:

  • A minimum of 5 years’ experience in a supervisory or management role, leading teams of 10 or more people in a retail or customer-facing environment.

  • Proven leadership skills with the confidence to guide and inspire others to consistently perform at their best.

  • Strong commercial awareness, with a successful background in driving performance and operational improvements within a shop setting.

  • Experience in staff rota planning, task delegation, and general team management to support the flow of daily operations.

  • Exceptional team-building abilities and a commitment to delivering a superior customer experience through teamwork and individual excellence.

  • Capable of making sound, independent decisions in a fast-paced environment while remaining calm under pressure.

  • Familiarity with reading, understanding, and creating planograms to support merchandising and stock placement.

  • Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively with colleagues at all levels.

Human Resources Manager

Human Resources Manager

by | Jun 26, 2025

We are seeking a strategic, people-focused, and inspiring Human Resources Manager to lead the development of a thriving and inclusive workplace where individuals feel valued, supported, and empowered to do their best work. This is a pivotal role in shaping the employee experience, strengthening company culture, and aligning HR strategies with business objectives.

As a key member of the leadership team, you will drive forward initiatives that support employee development, engagement, and performance, while championing diversity, equity, and inclusion. This role blends strategic insight with hands-on HR leadership and requires someone who brings passion, creativity, and sound judgement to every aspect of their work.

Key Responsibilities

  • Develop and execute a comprehensive People and Culture strategy that supports business growth and enhances the employee experience.

  • Foster a collaborative, inclusive, and learning-focused workplace culture that prioritises wellbeing and psychological safety.

  • Partner with senior leaders to align workforce planning, organisational design, and talent strategies with current and future business needs.

  • Oversee the full employee lifecycle, including recruitment, onboarding, development, performance management, and retention.

  • Lead initiatives that promote leadership development, career progression, and continuous professional learning.

  • Build and maintain HR policies and frameworks that comply with employment legislation and reflect best practice.

  • Act as a trusted advisor to leadership on employee relations, cultural change, and organisational effectiveness.

  • Use people data, metrics, and employee feedback to shape HR initiatives and drive continuous improvement.

  • Manage and mentor the People and Culture team, ensuring high performance and a consistent, values-aligned employee experience.

  • Champion diversity, equity, and inclusion across the organisation, embedding these values into every aspect of HR strategy.

Skills and Experience

  • Significant leadership experience in Human Resources, with expertise in people strategy, organisational development, and culture transformation.

  • Proven ability to influence senior stakeholders and drive positive change through strong HR leadership.

  • In-depth knowledge of employment law, HR best practices, and modern employee engagement strategies.

  • High emotional intelligence, resilience, and a genuine passion for building positive and productive workplace cultures.

  • Excellent communication and interpersonal skills, capable of building trust and engagement at all levels.

  • Strong analytical and problem-solving skills, with the ability to interpret people metrics to guide decision-making.

  • Comfortable working in dynamic, high-growth environments and navigating through ambiguity with a proactive approach.

  • Professional HR qualifications (e.g., CIPD) are advantageous but not essential with equivalent experience.

Assistant Manager

Assistant Manager

by | Jun 26, 2025

We are searching for a strong and driven Assistant Manager to provde excellent support to the Store Manager, ensuring the smooth day-to-day running of the department. This role requires a focus on delivering exceptional customer service, achieving sales and performance targets, and managing both staff and operational responsibilities in the manager’s absence.

The Assistant Manager is expected to lead by example, maintain a high level of store presentation, and drive a culture of performance, accountability, and team engagement.

Responsibilities

  • Drive individual and team sales performance by consistently meeting or exceeding set targets and promoting upselling and cross-selling techniques.

  • Lead, coach and motivate staff to maintain a high-performance culture focused on results, customer satisfaction, and team collaboration.

  • Provide clear, direct feedback and manage performance effectively, addressing issues confidently and taking necessary corrective actions.

  • Ensure a consistently high level of customer service is delivered, responding to queries and complaints professionally and efficiently.

  • Oversee all store operations in the absence of the Store Manager, including opening and closing procedures, staff supervision, and daily cash handling.

  • Maintain stock accuracy and presentation by managing inventory levels, ensuring correct ticketing, and coordinating regular stocktakes.

  • Assist with recruitment, training, and ongoing development of team members, ensuring staff are well-informed, capable, and aligned with company standards.

  • Ensure all company procedures, policies, and health & safety regulations are followed and enforced at all times.

  • Support execution of in-store promotions, merchandising plans, and online order management to optimise sales and customer engagement.

Skills and Experience

  • Experience in a retail supervisory or team leadership role with a proven track record of delivering strong sales results.

  • Excellent communication and interpersonal skills, with the ability to motivate and guide team members effectively.

  • Strong customer service skills with the ability to manage complaints and resolve issues in a professional manner.

  • Organised and detail-oriented, capable of managing time and priorities across multiple tasks and responsibilities.

  • Confident in using retail systems and tools, including point of sale, inventory management, and reporting systems.

  • Proactive and adaptable approach with a focus on achieving targets and improving store performance.

  • Knowledge of health & safety standards and the ability to maintain a clean, safe, and compliant store environment.