Quality Analyst Motor Claims Handler

by Terence O'Hara | Jan 17, 2025

Quality Analyst Motor Claims Handler

Position: Motor Claims Handler

Location: Dublin 18

Salary: Up to €65,000, depending on experience

Reporting to: Claims Team Leader / Claims Manager

Certification: CIP Qualified

Job Overview

The Motor Claims Handler will manage and process motor insurance claims to ensure a fair and efficient service for policyholders, controlling claims costs and maintaining quality standards. The role involves comprehensive claims investigation, assessment, and settlement, as well as overseeing quality control within the motor claims handling team. The Motor Claims Handler will work closely with customers, repair shops, and third parties to manage claims accurately and ensure that team standards align with company policies and industry regulations.

Key Responsibilities

1. Claims Assessment & Processing
• Manage motor claims from initial notification to final settlement.
• Gather required information, including incident details, photos, and police reports, to assess claims accurately.
• Investigate liability, validate claims, and confirm coverage in line with policy terms and conditions.
2. Customer Service & Communication
• Act as the primary contact for claimants, providing clear information about the claims process, timelines, and potential outcomes.
• Maintain high standards of customer service, addressing all inquiries professionally and empathetically.
• Provide regular updates on claim status, responding promptly to questions or concerns.
3. Collaboration with Third Parties
• Coordinate with external partners, such as repair shops, legal representatives, medical experts, and loss adjusters.
• Negotiate settlements with third-party insurers where applicable.
• Work with law enforcement and regulatory bodies to assist in fraud prevention.
4. Claims Investigation & Fraud Prevention
• Conduct thorough investigations to detect potential fraudulent claims.
• Utilize resources and tools to assess the legitimacy of claims, escalating suspicious cases when necessary.
• Work closely with the fraud investigation team to ensure effective fraud prevention and detection.
5. Quality Analysis & Team Support
• Monitor and evaluate the quality of work across the motor claims handling team, ensuring adherence to company standards and regulatory requirements.
• Identify and analyse quality issues or recurring errors, providing feedback and support to improve team performance.
• Develop and implement quality control measures, conducting regular audits and reviews to ensure consistency and accuracy in claims handling.
6. Resolution & Settlement of Claims
• Evaluate and negotiate settlements based on policy terms, conditions, and current market value.
• Ensure accurate and fair settlements in line with company guidelines and industry best practices.
• Approve payments and finalize settlements, ensuring claims are resolved within set timeframes and budgets.
7. Documentation & Reporting
• Maintain accurate, detailed records for each claim in compliance with company and regulatory standards.
• Prepare reports for management on claim trends, quality metrics, and improvement areas.
• Contribute to team meetings, sharing insights to support continuous improvement in claims handling and quality management.

Key Skills and Competencies

• Customer Service: Commitment to delivering empathetic, responsive support to customers.
• Analytical Skills: Strong analytical abilities for accurate claims assessments, fraud detection, and quality monitoring.
• Quality Control: Experience in quality analysis, with a keen eye for detail and standards compliance.
• Communication Skills: Professional communicator capable of conveying complex claims and quality feedback clearly.
• Negotiation Skills: Skilled negotiator for fair settlements and minimizing disputes.
• Problem-Solving: Strong problem-solving skills, especially in handling complex claims and quality challenges.
• Time Management: Proficiency in managing a high volume of claims efficiently.
• Teamwork: Collaborative approach, with the ability to support and guide team members to uphold quality standards.

Qualifications and Experience

• Education: Degree or diploma in insurance, business, law, or related field is preferred.
• Certification: Must be CIP Qualified (Certified Insurance Practitioner).
• Experience: Minimum of 1-3 years in a claims handling role, ideally within motor insurance, with experience in quality management a plus.
• Software Proficiency: Familiarity with claims management software (e.g., Guidewire, Claims Centre) and Microsoft Office Suite.

Additional Requirements

• Knowledge of Irish Insurance Legislation: Familiarity with the Consumer Protection Code and other regulatory frameworks.

Insurance Advisor

by Terence O'Hara | Jan 17, 2025

Insurance Advisor

Are you a highly motivated and experienced insurance professional looking to take the next step in your career? Join our dynamic team as a Senior Commercial Account Executive and make a real impact in a growing and supportive environment.

An excellent new opportunity has arisen for a Senior Commercial Account Executive to join a leading insurance company based in Dublin West. This role offers a hybrid working model after probation, a competitive salary of up to €55,000 DOE, an outstanding benefits package, and study support to help you excel and grow in your career as a Senior Commercial Account Executive within the insurance industry.

What The Senior Commercial Account Executive Will Do:

• Manage Commercial New Business, Renewals, and MTA (Mid-Term Adjustments).
• Build and maintain strong relationships with clients and insurers.
• Handle day-to-day queries with professionalism and efficiency.
• Identify opportunities for cross-selling and upselling to enhance revenue.
• Ensure compliance with industry regulations and company standards.

What We Require from The Senior Commercial Account Executive:

• CIP Qualification or working towards.
• Proven experience in managing Commercial Insurance accounts, including new business, renewals, and MTAs.
• Proficiency in Relay Software.
• Strong attention to detail and ability to meet deadlines in a fast-paced environment.
• Excellent communication and negotiation skills.

What We Offer:

• Competitive Salary: Up to €55,000 with potential to earn more through commission.
• Hybrid Work Model: Flexible working available after probation.
• Career Development: Access to study support to advance your qualifications.
• Benefits: Excellent package including 25 Days Annual Leave, Pension, Income Protection, Death in Service among other perks

Insurance Advisor

by Terence O'Hara | Jan 17, 2025

Insurance Advisor

An opening on the Personal Lines has just become available for an Insurance Advisor with a well-known insurance broker in Swords, Dublin. The Insurance advisor will be a permanent member of the team with a salary of up to €40,000 DOE. This is a hybrid role with flexible working available also and parking on site. The company also provides a pension and other great benefits.

As a Personal Lines Insurance Advisor, you will manage a portfolio of clients, providing expert guidance on renewals, adjustments, claims, and new business. This dynamic role offers the chance to deliver exceptional service in a fast-paced environment.

What the Insurance Advisor will do:

• Client Retention: Prepare and issue renewal documents, following up to secure policy renewals for the Personal Lines
• Sales & Service: Offer quotes for motor, home, marine, and travel insurance, manage policy changes, and oversee timely premium collection.
• Target Fulfilment: Achieve goals for renewals and new business while identifying opportunities to cross-sell additional products.
• Portfolio Oversight: Manage your client portfolio with a focus on providing exceptional service and fostering strong relationships.
• Regulatory Compliance: Ensure all activities align with Central Bank regulations and company policies.

The skills and Qualifications of the Insurance Advisor

• Minimum 2 years’ experience in Personal Lines insurance.
• Strong knowledge of the Personal Lines market.
• Superior organisational and problem-solving skills with keen attention to detail.
• APA Personal, CIP, or Grandfathered and fully CPD compliant.
• Proficiency in Relay is a distinct advantage.
• Excellent communication skills and a client-centric approach.
• Ability to work both independently and as part of a team.

Life and Pensions Administrator

by Terence O'Hara | Jan 16, 2025

An excellent new opportunity has just opened up for a Life & Pensions Administrator for a growing insurance broker based in Dundrum, D.16. This is a hybrid role with parking on site. There is a salary range of €35,000 – €45,000 with bonus, pension, and other great benefits available.

What the Life & Pensions Administrator will do:

• The Life & Pensions Administrator will administer and manage a portfolio of corporate client Executive and Small Self-Administered Schemes (Defined Contribution Only).
• Provide a high standard of administrative support to the management team on life and pension products.
• Prepare client meeting documentation to support Consultants, Line Manager and Director on a daily basis.
• Attend meetings in a support role to the consultants and provide support to Line Manager and Director on a daily basis.
• The Life & Pensions Administrator manage the processing of new business applications in Pension, Investments and Life assurance and deal directly with the life companies to ensure these are processed in an accurate and timely manner.
• Communicate with clients over phone and email keeping them updated on the progress of their applications.
• The Life & Pensions Administrator will work with the Pensions and Compliance Manager to ensure all investment related information provided to clients is accurate and up to date.
• Work on ad-hoc business development projects as required
• Fulfil all compliance obligations on new business cases (e.g. preparation of client recommendations and associated compliance paperwork in line with Central Bank requirements).

The skills and Qualifications required for the Life & Pensions Administrator.

• QFA (essential) or close to completing, RPA (desirable), AIIPM (desirable)
• two to five years’ experience (at least 18 months working in brokerage)
• Willingness to develop technical knowledge and skills and desire to undertake appropriate study