by Terence O'Hara | Jul 5, 2024
An Excellent opportunity for a Underwriting Team Manager to join a busy close-knit team based in D.18. This is a hybrid position with a salary of up to €80,000 and benefits on offer. There is parking on site.
The Job:
- Providing strategic, operational and technical leadership to the underwriting team – developing a high performing culture, high team engagement and high personal commitment.
- Leading a culture of continuous improvement within the underwriting team – encouraging and leading constant review of procedures and practices to ensure they remain optimal for the business, compliance and the consumer.
- Leading the culture of excellence within the underwriting team – including maintaining documented oversight of governance and compliance (including but not limited to QA and appropriate KPIs).
- Leading the development of, implementation of, and adherence to, effective underwriting management practices and procedures – including chronicling performance.
- Monitoring productivity to effectively distribute, prioritise and manage team work.
- Identify skill and knowledge gaps and provide guidance, coaching and training to the claims team – building skills, knowledge, experience and succession.
- Performance management of direct reports.
- Ensuring the underwriting team comply with requirements of Capacity Provider contracts: developing / utilising KPIs for oversight.
- Actively managing portfolio trends monitoring and analysing portfolio trends, business mix, risk profiles and claims trends turning insight into action, exploiting development opportunities and addressing performance concerns ensuring the company targets the right risks.
- Support the development of propositions, product features and enhancement opportunities from an underwriting and customer perspective.
- Lead the technical guidance, underwriting decisions, coaching and development of technical capability across the Underwriting function; putting in place appropriate plans & actions to bridge any technical gaps identified
- Relationship management of Insurer partner counterparts as appropriate.
- Representing the company externally in industry forums such as Insurance Ireland, external partners, scheme writers, brokers and reinsures always promoting companies best interests
- Oversight and execution of the Underwriting Licence Framework
- Responsibility for the development and update of technical manuals, policy documentation, schemes, and procedures and standards to comply with group, legal and regulatory frameworks
- Supporting the technical / operational expertise when developing new and existing products.
- Any other activities as may be required from time to time.
Quals & Experience
- CIP qualification and motor claims experience
- People leadership
- Performance management.
- Emotional Intelligence.
- Collaborator and good communicator.
- Technical and operational acumen.
- Result orientated.
- Innovative and flexible.
- Curious self-starter – with analytical mind
- Exceptionally organised.
- Able to define, monitor and interpret technical and operational KPIs.
by Terence O'Hara | Jul 3, 2024
Excellent New opportunity for a Personal Lines Account Handler for a busy insurance broker in Dundalk, Louth.
- Permanent
- Salary €26,000 – €35,000 DOE & APA or CIP Qualification
- Great benefits and study support
The Personal Lines Account Handler (APA) is responsible for supporting the personal lines department by processing insurance applications, endorsements, renewals, and cancellations. The APA ensures the accuracy and timeliness of all transactions, maintains client records, and provides excellent customer service.
Key Responsibilities:
- Processing Applications: Enter new business applications into the agency management system, ensuring all information is complete and accurate.
- Endorsements: Process policy changes and endorsements in a timely manner, verifying all details and updating client records accordingly.
- Renewals: Manage the renewal process by preparing and sending renewal notices, following up with clients, and updating policy information as needed.
- Cancellations: Handle policy cancellations by processing requests, notifying clients, and ensuring all records are updated.
- Documentation: Maintain accurate and organized client files, ensuring all documentation is filed appropriately and accessible for review.
- Customer Service: Provide exceptional customer service by responding to client inquiries, resolving issues, and offering assistance with policy details.
- Compliance: Ensure all processing activities comply with industry regulations and company policies.
- Communication: Collaborate with insurance agents, underwriters, and other team members to facilitate the processing of personal lines policies.
- Reporting: Generate and analyze reports related to policy processing activities and provide insights to management.
Qualifications:
- Education: APA Qualification or working towards
- Experience: Minimum of 1-2 years of experience in an insurance agency, preferably in a personal lines role.
by Terence O'Hara | Jul 1, 2024
Excellent new opportunity for a Commercial Account Manager New Business Executive to join a busy insurance company in the west of Ireland. This is a hybrid role which is based in Galway or Mayo. Salary is DOE
Tasks & Responsibilities
- Responsibility for the handling of a range of commercial business clients, handling renewals, queries, cover instructions, mid-term amendments, claims etc. with an emphasis on, but not limited to, the retention of existing business
- Working closely with clients, insurers and colleagues, carefully managing and maintaining information / documentation for prospects and clients
- Timely reporting of relevant information
Skills and Experience
- A customer focused team player, committed to providing an excellent service and retaining clients through developing and cementing long term relationships
- Strong interpersonal skills essential
- APA / CIP qualification (commercial lines) is required as minimum
- Experience & knowledge of commercial insurance broking is desirable
by Terence O'Hara | Jul 1, 2024
Excellent opportunity for a Commercial Lines Account Handler in D.4. This is a permanent role with excellent benefits. A hybrid working option is also available after training. The salary available is up to 50,000 and can sometimes go higher for the idea candidate. There is also commission and bonuses available too.
Task & Responsibilities
- To service a portfolio of commercial customers in order to retain profitable existing business and generate new business.
- Provide day to day and service to existing clients by issuing renewals, conducting renewal comparisons and market research, finalising insurance placements, and updating and issuing policy schedules and documentation.
- Collect and submit any additional information required by underwriters and follow up to ensure placement of the risk.
- Accurately input all information into Applied Relay and ensure file notes are clear and concise.
- Handle ad hoc customer queries and requests as they arise including mid-term adjustments, claims reporting etc.
- Maintain an up-to-date diary management system to ensure all outstanding items are actioned and closed out within the required timeframes.
- Maintain good file management and documentation to ensure compliance with all legal requirements.
- Stay ahead of insurer updates, parameters, and risk appetites.
- Assist and provide support to the Team Leader or Account Executive as required.
Experience and Qualification
- Good knowledge of commercial insurances product ranges across the various markets for one or more of the following:
- Commercial Property
- Employer’s Liability & Public Liability
- Professional Indemnity
- Commercial Fleet
- Specialist Insurance; Agri, Marine, Credit, Construction Bonds etc
- Customer knowledge and understanding of their business.
- Strong organisation and administration skills
- Excellent attention to detail
- Clear and comprehensive understanding of the regulatory and legal environment
- Strong IT skills with previous experience of Applied Relay being desirable but not essential
- Excellent customer service and organisation skills with strong attention to detail
- Ability to work as part of a team and on own initiative
by Terence O'Hara | Jul 1, 2024
Excellent New opportunity for a Personal Lines Account Handler for a busy insurance broker in Dundalk, Louth.
- Permanent
- Salary €26,000 – €35,000 DOE & APA or CIP Qualification
- Great benefits and study support
The Personal Lines Account Handler (APA) is responsible for supporting the personal lines department by processing insurance applications, endorsements, renewals, and cancellations. The APA ensures the accuracy and timeliness of all transactions, maintains client records, and provides excellent customer service.
Key Responsibilities:
- Processing Applications: Enter new business applications into the agency management system, ensuring all information is complete and accurate.
- Endorsements: Process policy changes and endorsements in a timely manner, verifying all details and updating client records accordingly.
- Renewals: Manage the renewal process by preparing and sending renewal notices, following up with clients, and updating policy information as needed.
- Cancellations: Handle policy cancellations by processing requests, notifying clients, and ensuring all records are updated.
- Documentation: Maintain accurate and organized client files, ensuring all documentation is filed appropriately and accessible for review.
- Customer Service: Provide exceptional customer service by responding to client inquiries, resolving issues, and offering assistance with policy details.
- Compliance: Ensure all processing activities comply with industry regulations and company policies.
- Communication: Collaborate with insurance agents, underwriters, and other team members to facilitate the processing of personal lines policies.
- Reporting: Generate and analyze reports related to policy processing activities and provide insights to management.
Qualifications:
- Education: APA Qualification or working towards
- Experience: Minimum of 1-2 years of experience in an insurance agency, preferably in a personal lines role.
