by | May 15, 2026
The Role:
Sales and Activity Management:
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Collaborate with the team manager on call flows and call volume management.
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Handle web enquiries and client questions, successfully closing sales across a broad range of products.
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Guide customers through the sales journey, clearly communicating product benefits and cover options.
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Make outbound calls to prospective customers to promote products, provide advice, and close sales.
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Support the team manager in executing targeted campaigns to boost sales.
Customer Relationship Management:
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Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.
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Resolve any queries or issues customers may have regarding quotes or policy details.
Customer Service:
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Maintain a professional image and deliver service that meets or exceeds company standards.
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Take ownership of your work to ensure the highest accuracy and quality.
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Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.
Team Collaboration:
Compliance:
Requirements:
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Preferably have a strong background in sales or customer service.
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Minimum of 1 year’s relevant insurance experience.
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Compliance with Central Bank Minimum Competency Requirements, APA (Personal General Insurance) qualification at minimum, with willingness to pursue further certifications.
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Enthusiastic and adaptable to change.
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Ability to thrive in a fast-paced and ever-changing environment.
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Strong IT skills; knowledge of Relay/Applied is an advantage.
Person Specification:
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Positive, can-do attitude with openness to rapid changes as the company evolves digitally.
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Ability to prioritise workloads effectively and adapt to unexpected challenges.
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Highly organised with strong time and resource management skills.
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Committed to continuous professional development.
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Sales-driven and energized by a fast-paced sales environment.
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Customer-focused, always putting the customer first in line with company culture.
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Demonstrates strong product and technical knowledge, with eagerness to become a product expert.
by Nathaniel O'Reilly | Apr 28, 2026
We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.
Responsibilities
-
Manage renewals and ensure strong client retention
-
Handle policy amendments, account entries, and liaise with clients on claims and correspondence
-
Keep all records and files updated accurately
-
Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries
-
Respond to internal and external requests promptly and efficiently
-
Work collaboratively with colleagues across departments to meet team goals
-
Ensure all processes are completed in line with compliance requirements
-
Take part in ad-hoc tasks and contribute to improving team performance
Skills and Experience
-
APA qualification required; CIP qualification is an advantage
-
Experience in a fast-paced, customer-focused environment
-
Knowledge of Relay software is beneficial
-
Strong communication and interpersonal skills
-
Excellent organisational skills and attention to detail
-
Ability to prioritise, multitask, and solve problems effectively
-
A positive, adaptable attitude with a willingness to embrace change
-
Commitment to professional growth and delivering quality service to customers
by Nathaniel O'Reilly | Apr 28, 2026
Job description
We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.
Responsibilities
-
Manage renewals and ensure strong client retention
-
Handle policy amendments, account entries, and liaise with clients on claims and correspondence
-
Keep all records and files updated accurately
-
Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries
-
Respond to internal and external requests promptly and efficiently
-
Work collaboratively with colleagues across departments to meet team goals
-
Ensure all processes are completed in line with compliance requirements
-
Take part in ad-hoc tasks and contribute to improving team performance
Skills and Experience
-
APA qualification required; CIP qualification is an advantage
-
Experience in a fast-paced, customer-focused environment
-
Knowledge of Relay software is beneficial
-
Strong communication and interpersonal skills
-
Excellent organisational skills and attention to detail
-
Ability to prioritise, multitask, and solve problems effectively
-
A positive, adaptable attitude with a willingness to embrace change
-
Commitment to professional growth and delivering quality service to customers
by Nathaniel O'Reilly | Apr 28, 2026
We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.
Responsibilities
-
Manage renewals and ensure strong client retention
-
Handle policy amendments, account entries, and liaise with clients on claims and correspondence
-
Keep all records and files updated accurately
-
Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries
-
Respond to internal and external requests promptly and efficiently
-
Work collaboratively with colleagues across departments to meet team goals
-
Ensure all processes are completed in line with compliance requirements
-
Take part in ad-hoc tasks and contribute to improving team performance
Skills and Experience
-
APA qualification required; CIP qualification is an advantage
-
Experience in a fast-paced, customer-focused environment
-
Knowledge of Relay software is beneficial
-
Strong communication and interpersonal skills
-
Excellent organisational skills and attention to detail
-
Ability to prioritise, multitask, and solve problems effectively
-
A positive, adaptable attitude with a willingness to embrace change
-
Commitment to professional growth and delivering quality service to customers
by Nathaniel O'Reilly | Apr 28, 2026
We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.
Responsibilities
-
Manage renewals and ensure strong client retention
-
Handle policy amendments, account entries, and liaise with clients on claims and correspondence
-
Keep all records and files updated accurately
-
Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries
-
Respond to internal and external requests promptly and efficiently
-
Work collaboratively with colleagues across departments to meet team goals
-
Ensure all processes are completed in line with compliance requirements
-
Take part in ad-hoc tasks and contribute to improving team performance
Skills and Experience
-
APA qualification required; CIP qualification is an advantage
-
Experience in a fast-paced, customer-focused environment
-
Knowledge of Relay software is beneficial
-
Strong communication and interpersonal skills
-
Excellent organisational skills and attention to detail
-
Ability to prioritise, multitask, and solve problems effectively
-
A positive, adaptable attitude with a willingness to embrace change
-
Commitment to professional growth and delivering quality service to customers
