Personal Lines Account Handler

Personal Lines Account Handler

Our client is one of Ireland’s leading insurance brokerages. With several locations Nationwide, they are currently seeking a Personal Lines Account Handler for their office in Waterford City. The successful candidate will be responsible for managing a customer portfolio to retain existing business and cultivate new opportunities.

Role

  • Conducting market research and providing tailored insurance quotations for personal cars, vans, and homes to both new and existing customers. Ensuring all documentation is complete and payments are processed.
  • Offering day-to-day support and service to clients regarding their insurance needs, including renewals, market comparisons, finalizing insurance placements, and updating policy schedules.
  • Addressing ad hoc client requests such as policy queries, mid-term adjustments, and claims reporting.
  • Staying informed about insurer products, rates, and competitor activities in the marketplace.
  • Maintaining organized file management and documentation to comply with legal requirements, Central Bank codes, and company procedures.

Requirements

  • Prior experience in general insurance broking or within an insurance company desired
  • Desirable qualifications: APA or CIP (some or all)
  • Strong analytical and problem-solving skills required
  • Excellent verbal and written communication abilities
  • Thrives in a fast-paced environment
  • IT proficiency is crucial; experience with Relay is desirable
  • Exceptional customer service skills
  • Strong organizational skills and attention to detail
  • Ability to work collaboratively and independently

Salary & Benefits

  • €32 000 – €38 000 DOE
  • Pension scheme
  • Employee health insurance scheme.
  • Hybrid working arrangements.
  • Paid annual membership to the Insurance Institute of Ireland.
  • Discounted staff insurance for motor, home, and health.
  • Cycle to Work and Travel Saver Schemes.
  • Full training and development support in a vibrant and progressive working environment.

Commercial Account Manager

Commercial Account Manager

Our client is an established Insurance broker with great opportunities for long term career in a thriving environment.
They possess an extensive roster of corporate and private clientele whom they cater to, offering an array of insurance services and guidance. Their aim is to establish a committed group of experts within an atmosphere centered on delivering unparalleled customer experiences and top-tier insurance offerings, complemented by adept and professional counsel spanning various product categories.
This role is on the road with monthly visits to the office.

Your New Role

As Commercial Account Manager, your primary responsibility will be to:

  • Establishing and nurturing strong relationships with corporate clients, comprehending their insurance needs and risk profiles.
  • Crafting tailored insurance solutions and advising on suitable products to meet clients’ coverage requirements.
  • Negotiating terms with underwriters, securing competitive quotes, and ensuring optimal coverage at reasonable costs.
  • Conducting thorough risk assessments of clients’ businesses, offering effective risk management strategies.
  • Identifying opportunities for upselling and new business development, expanding the client portfolio.
  • Managing policy renewals, modifications, and claims, providing timely assistance and resolution guidance.
  • Staying informed about industry trends, regulations, and market developments to offer valuable insights to clients.
  • Collaborating with internal teams, maintaining compliance with regulations, and upholding ethical standards.

About You

As Commercial Account Manager, your skills and qualifications will include:

  • Minimum of five yearsexperience on all aspects of commercial insurance and have sales and claims experience.
  • The ability to manage existing customers and expanding same to hit agreed targets.
  • Must have the ability to attract new clients as well as up-sell / cross sell
  • Should be a motivated self-starter with strong communication & customer care skills.
  • Be able to work on their own initiative but also work to achieve team goals.
  • Candidates must have the necessary qualifications or be grandfathered
  • Have a full clean driving licence.

What you’ll get in return

A competitive salary DOE, as well as professional growth. The availability to work Hybrid after on-boarding is complete. Other benefits include a contribution to your pension and a company laptop, education support, as well as company events and onsite parking and last but not least an on-site canteen area for all employees.

Claims Handler Personal Injury

Claims Handler Personal Injury

An exciting new opportunity for an experienced Personal Injury Claims Handler to join a well-known insurance brand in Dublin 16

  • Permanent
  • Salary €50,000 – €60,000 DOE and Qualifications
  • Very flexible hybrid working available after training.
  • Excellent benefits package

Task & Duties

  • Providing excellent customer service for customers whilst ensuring all critical data is captured at notification stage as accurately as possible.
  • Managing all incoming communication proactively to ensure the early and cost-effective resolution of all claims.
  • Dealing with all incoming correspondence from claimants, assessors, garages, solicitors, Injuries Board, and other interested parties to ensure that there is no escalation of claim duration and duration related costs i.e. escalation/car hire/costs.
  • Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.
  • Negotiating settlements of claims in a professional and fair manner with all interested parties.
  • Managing an assigned workload of claims through to final settlement
  • Reporting to Claims Manager with any changes in the complexity of claims, ensuring they are identified and dealt with appropriately.
  • Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA’s.
  • Managing personal performance targets to ensure all personal and team targets are met.
  • Performing such duties as management may require from time to time.

Experience and Qualifications

  • A minimum of three to four years Personal Injury claims handling is essential.
  • APA/Grandfathered status, ideally working towards CIP.
  • Customer-focused and ability to agree ‘win-win’ situations.
  • Awareness of Underwriting Principles and applicable legal and liability knowledge, claims regulations, compliance (CPC) & motor legislation.
  • Methodical & structured approach to work demonstrating good critical thinking skills.
  • Excellent negotiation and decision-making skills.
  • Ability to work on own initiative.
  • Flexible with the ability to manage and prioritise the workload to fully deliver on objectives.
  • Excellent communication & telephone skills

Insurance Customer Service Representative

Insurance Customer Service Representative

An exciting new opportunity for an experienced Customer Service Rep to join a well-known insurance brand in Dublin 16

  • Permanent
  • Salary €28,000 – €35,000 DOE and Qualifications
  • Very flexible hybrid working available after training.
  • Excellent benefits package
  • Study support, paid exams & paid Insurance membership

Task & Duties

  • Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries.
  • Building rapport with customers
  • Retaining the existing business and working towards renewal retention targets
  • Ensuring all data is kept up to date on applied relay systems.
  • Dealing with all customer requests in an efficient manner
  • Providing an elevated level of customer service
  • Ability to process administrative duties with an elevated level of accuracy and diligence.

Experience and Qualifications

  • Excellent organisational skills and the ability to prioritise and manage their daily tasks.
  • Ability to work on own initiative and as part of a team.
  • Ability to work within a demanding environment.
  • Applied system (Relay) knowledge an advantage.
  • Clear & proficient communication and negotiation skills
  • Be motivated and have a positive outlook.

Motor Claims Handler

Motor Claims Handler

Excellent new opportunity for an experienced Motor Claims Handler to join a small close-knit team in D.18.

  • Permanent
  • Salary up to €50,000 DOE
  • Hybrid
  • Additional benefits

Responsibilities

  • Supporting and advising claimants throughout the process of their claim.
  • Prioritising your own caseload to meet deadlines, whilst providing a high quality of customer service.
  • Analysing the details for each claim made by a policyholder to establish whether it satisfies policy conditions.
  • Drawing on technical expertise to determine and apply effective claim management strategies, tailored to the circumstances of each individual file: including – consideration of required investigations, liability, quantum, fraud, negotiation, and any other relevant factors.
  • Ensuring accurate information and documentation is collected and recorded throughout investigations.
  • Ensuring claims files remain accurate and up to date.
  • Consulting with solicitors, and other legal and claims professionals, to negotiate the terms of a claim to a successful outcome, as appropriate.
  • Focussing on controlling claim cost whilst meeting customer and regulatory expectations.
  • Where appropriate, processing of provider bordereaux such as windscreen, car rental and motor assessor invoices; and,
  • Acting within agreed authority limits.

Experience and Qualifications

  • Work collaboratively with, and learn from, other internal departments such as underwriting and compliance.
  • Work closely with senior management, having significant industry experience.
  • Collaborate closely with external experts to achieve successful claim outcomes and provide great customer service; and,
  • Become part of a growing business.
  • We support professional examinations / designations and reward achievement of APA, CIP, MDI and ACII.