Trade Sales Assistant

Job description

We are looking for an enthusiastic Trade Sales Assistant to join a busy branch team. This role is ideal for someone who enjoys working with customers, is confident handling sales transactions, and takes pride in delivering excellent service.

You’ll play a key part in the smooth running of the branch by supporting customers, assisting with sales, and helping to maintain high standards across all areas.

Responsibilities:

• Act as the first point of contact for customers at the trade counter and on the phone
• Provide advice, product information, and accurate quotations to help customers find the right solutions
• Process orders and payments, ensuring attention to detail and efficiency
• Keep customers updated on order status, deliveries, and any changes
• Proactively promote products, highlight alternatives, and maximise sales opportunities
• Support the branch with stock, deliveries, and general upkeep when needed
• Stay informed on product ranges, promotions, and branch targets
• Follow all health and safety guidelines and contribute to a safe workplace

Skills and Experience:

• Previous experience in a customer-facing role, ideally in a trade or retail setting
• Strong communication skills with a focus on delivering great service
• A flexible, hands-on approach and willingness to support the wider team
• Full, clean driver’s licence
• Comfortable using computer systems for sales and administration

Benefits:

• Performance-related bonus scheme
• Monday to Friday working week, plus Saturday morning (paid at time and a half)
• Pension scheme with employer contribution
• Employee Assistance Programme and wellness initiatives
• Life cover and staff discount scheme
• Ongoing training, development, and education support