Store Supervisor

Job description

We are searching for a Store Supervisor and take an active role in delivering exceptional customer service while ensuring smooth daily operations. As a key part of the leadership team, you will oversee daily activities, support your team, and maintain high operational standards in line with company policies.

Responsibilities:

• Lead and motivate the team to provide excellent customer service and achieve operational goals.
• Work closely the Store Manager in overseeing daily operations, including opening, closing, and staff management.
• Handle customer feedback and resolve issues effectively and promptly.
• Assist in managing stock levels, budgets, and sales targets to meet business objectives.
• Ensure compliance with health and safety standards, including HACCP protocols.
• Monitor and analyze store performance, providing feedback and support to team members.
• Plan and manage staff schedules to ensure efficient coverage.
• Maintain accurate records, including timekeeping and financial reporting.
• Promote a positive and inclusive work environment by promoting teamwork and open communication.

Skills:

• Minimum of 2-3 years’ experience in a fresh food supervisory role, preferably in retail.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent customer service and conflict resolution skills.
• Organizational skills to manage tasks, schedules, and operational priorities.
• Familiarity with retail operations, including stock management and sales reporting.
• Effective communication and interpersonal skills for engaging with customers and team members.
• Attention to detail and ability to handle multiple responsibilities in a fast-paced environment.

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