Store Manager

Job description

Join a thriving and growing retail business where leadership, customer experience, and high standards drive everything.

We’re looking for an experienced Store Manager who can lead from the front-bringing energy, focus, and commercial awareness to a fast-paced environment. In this role, you’ll take full ownership of store performance, from team development and operational excellence to customer engagement and compliance.

This is a hands-on leadership position, ideal for someone who takes pride in running a tight, efficient operation and understands that success comes from building strong teams and consistently exceeding expectations on the shop floor.

You’ll be working with a trusted and respected retail business that values initiative, rewards high performance, and is committed to providing a positive, long-term career path for its managers.

Responsibilities:

• Set and maintain high standards for overall store performance, visual presentation, and merchandising to ensure a consistent and engaging customer experience
• Ensure every customer interaction is delivered to an exceptional standard, reinforcing a strong culture of service throughout the team
• Champion compliance with all internal policies, operational procedures, and health and safety regulations, including full adherence to HACCP requirements
• Lead, support, and develop your team by providing ongoing training, regular feedback, and setting clear expectations for performance and conduct
• Monitor and analyse sales data on a regular basis to identify trends, highlight opportunities, and implement improvements where needed
• Assign roles and responsibilities based on individual team members’ strengths and experience, supporting efficient daily operations
• Manage stock levels, oversee inventory processes, and take full ownership of store budgets, cost control, and profit and loss accountability
• Drive store targets through strategic workforce planning, proactive resource allocation, and performance-based management
• Foster a collaborative, team-oriented environment by placing collective success and shared goals above individual interests

Skills and Experience:

• A minimum of 5 years’ experience managing teams of 10 or more in a retail environment
• Proven ability to lead, motivate, and develop high-performing teams
• Strong commercial understanding with a track record in analysing sales and improving store performance
• Experienced in rota planning and long-term resource management
• Clear ability to deliver exceptional customer service across the entire team
• Confident in making independent decisions in a fast-paced, customer-driven environment
• Familiarity with Planograms, including interpretation and implementation
• Excellent communication and interpersonal skills