Payroll Administrator 10 Month Contract

Job description

Excellent new opportunity for a Payroll Administrator for a 10-month contract located in South Dublin.

Tasks and responsibilities

• Ensuring that our customers come first is a key responsibility of the role
• Processing customer requests in relation to the payment of ARF withdrawals, Annuities, PHI and Pension
• Retirement Claims. This will involve ensuring that requests are processed in accordance with Product Rules, Revenue Rules and the Company’s Processes and Procedures.
• Working towards weekly and monthly deadlines in order to make payments to our Pension Customers in a timely manner
• Dealing with broker and customer phone call and email queries with empathy, listening to and understanding their needs.
• Interacting with other areas of the business e.g. Sales, Customer Support, Compliance etc. to improve how we work
• Keeping abreast of legislative and industry changes and incorporating these into Company practice
• Complaint’s handling
• Support change/improvement initiatives

Skills and Experience

• Has strong inter-personal and communication skills along with excellent attention to detail
• Complaint’s handling
• Ability to work in a dynamic team environment
• Be well organized, results driven and capable of working to tight deadlines
• Strong customer focus and ability to build relationships internally and externally
• Good working knowledge of Outlook, Microsoft Word and Excel
• Relevant experience within financial services
• Is willing to undertake relevant professional qualification that meets Central Bank Minimum Competency