Insurance Customer Service Representative

Job description

An exciting new opportunity for an experienced Customer Service Rep to join a well-known insurance brand in Dublin 16

• Permanent
• Salary €35,000 – €40,000 DOE and Qualifications
• Very flexible hybrid working available after training.
• Excellent benefits package
• Study support, paid exams & paid Insurance membership

Task & Duties

• Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries.
• Building rapport with customers
• Retaining the existing business and working towards renewal retention targets
• Ensuring all data is kept up to date on applied relay systems.
• Dealing with all customer requests in an efficient manner
• Providing an elevated level of customer service
• Ability to process administrative duties with an elevated level of accuracy and diligence.

Experience and Qualifications

• Excellent organisational skills and the ability to prioritise and manage their daily tasks.
• Ability to work on own initiative and as part of a team.
• Ability to work within a demanding environment.
• Applied system (Relay) knowledge an advantage.
• Clear & proficient communication and negotiation skills
• Be motivated and have a positive outlook.