HR Advisor

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Job description

HR & Employment Law Advisor
Location: Cork (Office-Based)
Salary: €38,000 per annum


Key Tasks and Responsibilities

  • Maintain up-to-date knowledge of HR, Employment Law, and best practices through company training and regular updates.

  • Meet set KPIs by delivering high-quality, timely advice to clients primarily via telephone, supplemented by email and video conferencing.

  • Take full ownership of cases from initiation to resolution, building strong rapport and trusted relationships with clients during each interaction.

  • Accurately log all advice and case details in the company’s bespoke internal system, ensuring ongoing case management and accountability.

  • Provide clients with relevant supporting documentation to complement advice given.

  • Ensure all advice aligns with client HR documentation and internal policies.

  • Follow internal protocols to manage and escalate cases when necessary.

  • Manage a dynamic portfolio of ongoing and complex client cases by offering expert guidance and support.

  • Deliver HR and employment law training sessions to both client and non-client groups via video conference or in person.

  • Demonstrate flexibility and adaptability to consistently maintain a high standard of client service.

  • Recommend additional company products and services that may benefit clients.

  • Support other departments, particularly HR Consultancy, in updating employment contracts and handbooks as needed.


Skills and Experience

  • Extensive knowledge of employment law and HR best practices, with a minimum of 1 year’s relevant experience.

  • Exceptional communication skills, able to engage professionally and confidently with clients.

  • Strong written English skills with meticulous attention to detail.

  • Proven ability to prioritize tasks and work efficiently under pressure.

  • Excellent organisational skills with an ability to present information clearly and accurately.

  • Proficient in word processing and general computer literacy.

  • Highly detail-oriented with a commitment to quality and accuracy.

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