HR Advisor

HR Advisor – Dublin

Join our team as a HR Advisor and become a trusted expert in providing commercially focused advice on all aspects of HR and employment law! We are looking for an enthusiastic and hardworking individual who is highly organised and has excellent attention to detail. As a HR Advisor, you will actively own cases from start to finish, building strong relationships with clients.

We offer extensive training and support to ensure that you are up-to-date with the latest HR and employment law regulations, and we have a bespoke internal system in place to help you log and manage cases effectively. This role will be fully onsite based in Dublin 3.

As a HR Advisor, your main duties will include:

• Keeping your personal knowledge of HR and Employment Law and best practice continually up-to-date by referring to Company training and updates.
• Achieving measured set KPIs to support all clients with high-quality advice in a productive manner within set SLAs. You will predominantly deliver advice by telephone, with additional interactions through email and video conference.
• Actively owning cases from start to finish, building rapport and relationships with clients on each interaction.
• Logging all advice accurately onto our bespoke internal system, taking ownership and responsibility for ongoing cases.
• Providing clients with supporting information/documentation to assist them in the advice provided.
• Ensuring that the advice given is consistent with the client’s HR documentation and internal policies.
• Following internal protocols for managing and escalating cases where applicable.
• Effectively managing a changing portfolio of on-going and complex client cases through the provision of guidance and support to the client.
• Presenting HR and employment law training to client and non-client groups via video conference or in person.
• Being flexible and adaptable in order to ensure that the client’s service is always of a high standard.
• Offering clients options regarding the take up of other products we provide and making recommendations accordingly.
• Assisting other departments when required, particularly the HR Consultancy department in the provision and updating of employment contracts and handbooks.

The ideal candidate will possess the following competencies:

• Extensive knowledge of employment law and HR best practices. (minimum 1 year)
• Exceptional communication skills and the ability to interact with clients in a professional and confident manner.
• Strong written English skills with excellent attention to detail.
• Ability to prioritize workload and work efficiently under pressure.
• Strong organizational skills and the ability to present information accurately.
• Proficient in word processing.
• Highly detail-oriented.