Customer Support Agent

Job description

Customer Support Agent – Payroll Migration Project (Hybrid)

Location: Duleek
Contract: 6 Months
Start Date: Immediate

We are seeking Customer Support Agents to join a 6-month payroll migration project. Full payroll training will be provided, making this role ideal for individuals with strong customer service skills, excellent IT ability, and an interest in learning payroll.

Key Responsibilities:

• Support customers transitioning their data from previous payroll systems.

• Serve as the first point of contact for customer queries via phone and email.

• Troubleshoot issues by researching solutions and providing clear guidance.

• Deliver walkthroughs and support to help customers confidently use the payroll software.

• Assist with software testing to ensure quality, bug-free releases.

• Collaborate with the wider team to resolve queries and share knowledge.

• Manage customer support calls and emails during quieter periods.

Skills & Experience:

• Excellent phone manner with strong communication and listening skills.

• Customer-focused attitude and desire to provide exceptional support.

• Strong IT skills and confidence navigating software systems.

• Fast learner with the ability to adapt in a busy, evolving environment.

• Knowledge of Microsoft Excel is a plus.

• Previous payroll experience is welcome but not required. Full training provided.

• Positive, proactive attitude with a team-first approach.

• Due to location must have access to own transport

This is an excellent opportunity to gain payroll experience while working in a collaborative, supportive environment.