Customer Service Advisor Personal Lines

Job description

Customer Service Advisor – Personal Lines
Galway City | €30,000 – €34,000 DOE | Office-Based Role

Are you passionate about helping people and driven to provide exceptional service? My client is seeking an enthusiastic Customer Service Advisor to join their dynamic team in Galway City. If you’re ready to take the next step in your insurance career, this is your opportunity to thrive in a supportive and client-focused environment.

What You’ll Be Doing as a Customer Service Advisor

As a Customer Service Advisor, you’ll play a key role in managing and growing our personal lines business – including motor, home, farm, van, health, and marine insurance. Your responsibilities will include:

• Promoting and generating new business across all personal lines.
• Managing policy queries and mid-term adjustments for existing clients.
• Supporting the renewal cycle to help maintain strong client retention.
• Handling day-to-day administrative tasks associated with client policies.
• Identifying cross-selling opportunities through meaningful client interactions.
• Delivering outstanding service both face-to-face and over the phone.
• ✅ Ensuring compliance with CBI, CPC, GDPR, and internal policies at all times.

Who You Are

We’re looking for a Customer Service Advisor who thrives in a customer-facing role and is motivated by providing real value to clients.

• ✔️ Prior experience in a personal insurance environment is required.
• APA or CIP qualification is a strong advantage.
• You’re proactive, customer-focused, and solution-oriented.
• You have excellent interpersonal and communication skills.