Assistant Manager

Job description

We are looking for a motivated and proactive Assistant Manager to support the Store Manager in the efficient day-to-day running of the department. This role is central to maintaining high standards of customer experience, achieving commercial goals, and overseeing team and operational functions when the Store Manager is unavailable.

The Assistant Manager will demonstrate strong leadership, uphold excellent store presentation, and foster a results-driven, collaborative environment.

Key Responsibilities:

• Consistently drive sales through effective upselling and cross-selling, ensuring both personal and team targets are achieved or surpassed.

• Inspire and guide team members to maintain a culture focused on customer satisfaction, performance, and continuous improvement.

• Deliver constructive feedback and manage team performance confidently, addressing concerns in a timely and professional manner.

• Ensure customers receive outstanding service at all times and that any queries or complaints are handled promptly and courteously.

• Take full responsibility for store operations in the Store Manager’s absence, including supervising staff, handling cash, and overseeing daily procedures.

• Maintain accurate stock control, ensure proper product display and labelling, and support regular inventory checks and audits.

• Contribute to staff hiring, onboarding, and development by providing coaching, training, and clear guidance aligned with business expectations.

• Ensure compliance with company procedures, store policies, and all health and safety standards to maintain a safe working environment.

• Support promotional activity, merchandise execution, and the fulfilment of online orders to enhance the customer shopping experience.

Skills and Experience:

• Previous experience in a retail leadership or supervisory position with a proven ability to meet and exceed sales objectives.

• Strong interpersonal and communication skills, with the ability to motivate and support team performance.

• A customer-first mindset with a professional approach to handling service issues and delivering resolutions.

• Highly organised with the ability to prioritise tasks and manage time effectively across multiple responsibilities.

• Comfortable using retail technology including POS systems, stock control software, and internal reporting tools.

• Adaptable, results-focused, and capable of contributing to store success in a fast-paced environment.

• Solid understanding of health and safety practices and the ability to maintain a clean and compliant store environment.