Assistant Manager

We are searching for an Assistant Manager and play a crucial role in delivering exceptional customer service and ensuring smooth shop operations. You will lead and manage a dedicated team, focusing on daily operations and supporting the Store Manager. This role focuses on providing the best possible service to customers while nurturing a healthy working environment where all are welcome.

Responsibilities

• Lead and motivate your team to deliver top-notch customer service and maintain operational excellence.
• Promote and embody company values, serving as an ambassador for our brand and championing company culture.
• Oversee daily shop operations, directing employee tasks, managing workflows, and maintaining high standards during opening and closing.
• Implement business strategies by assigning roles and tasks, managing stock, budgets, and profit & loss to meet organizational goals.
• Ensure compliance with health and safety regulations and legal policies, including HACCP protocols.
• Monitor and analyze sales performance, track staff performance, and provide necessary feedback and training.
• Maintain accurate timekeeping and personnel records, and manage shop finances with prompt bookkeeping.
• Plan and manage staff rosters, ensuring adequate coverage and efficient scheduling for the shop.
• Maintain effective communication with team members and senior management, creating a positive work environment.

Skills and Qualifications

• Minimum of 5 years’ experience managing teams of 10 or more people.
• Confident leadership skills to motivate and challenge others to deliver excellence.
• Strong commercial acumen with a proven track record in driving operational standards across the shop.
• Previous experience in rota planning and managing team.
• Excellent team-building and leadership skills with a focus on delivering exceptional customer service.
• Ability to make independent decisions in a busy, customer-focused environment.
• Experience with understanding and creating planograms.
• Strong communication, interpersonal, and leadership skills for effective interaction across departments.