by Terence O'Hara | Jul 24, 2024
Excellent opportunity for an HR Advisor to join a well-known HR services provider based in Dublin 3. This is a permanent office-based role, Salary is Depending on experience There are also excellent benefits including a pension.
Tasks and Responsibilities:
- Keeping your personal knowledge of HR and Employment Law and best practice continually up-to-date by referring to Company training and updates.
- Achieving measured set KPIs to support all clients with high-quality advice in a productive manner within set SLAs. You will predominantly deliver advice by telephone, with additional interactions through email and video conference.
- Actively owning cases from start to finish, building rapport and relationships with clients on each interaction.
- Logging all advice accurately onto our bespoke internal system, taking ownership and responsibility for ongoing cases.
- Providing clients with supporting information/documentation to assist them in the advice provided.
- Ensuring that the advice given is consistent with the client’s HR documentation and internal policies.
- Following internal protocols for managing and escalating cases where applicable.
- Effectively managing a changing portfolio of on-going and complex client cases through the provision of guidance and support to the client.
- Presenting HR and employment law training to client and non-client groups via video conference or in person.
- Being flexible and adaptable in order to ensure that the client’s service is always of a high standard.
- Offering clients options regarding the take up of other products we provide and making recommendations accordingly.
- Assisting other departments when required, particularly the HR Consultancy department in the provision and updating of employment contracts and handbooks.
Skills and Experience:
- Extensive knowledge of employment law and HR best practices. (minimum 1 year)
- Exceptional communication skills and the ability to interact with clients in a professional and confident manner.
- Strong written English skills with excellent attention to detail.
- Ability to prioritize workload and work efficiently under pressure.
- Strong organizational skills and the ability to present information accurately.
- Proficient in word processing.
- Highly detail-oriented.
by Nycola Hillis | Jul 23, 2024
HR Manager
Our Client, an award winning, leading provider of HR advice and services is seeking a Hr Manager to work in their Dublin office
Benefits include :
25 days annual leave
Pension
Healthcare
Life Insurance
Profit Share Scheme
Job Purpose
To work as part of the Advice team, taking ownership of the support given to clients and working with the Advice Operations Manager to grow and develop the service.
Job Overview
The HR Manager role requires you to take ownership of the advice service and involves you providing the clients with legally compliant advice as well as delivering the HR documentation service.
Working with the Business Development Managers to grow the service, forming strong relationships and providing legally compliant advice.
Main Responsibilities
- To provide telephony Employment Law and HR advice to clients.
- To ensure that personal knowledge of HR and Employment Law and best practice is continually updated.
- To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
- To provide clients with supporting information/documentation to assist them in the advice provided where applicable.
- To review client documentation and provide advice accordingly, taking their internal terms and conditions into account and offering critique support.
- To deliver the service ensuring clients receive compliant bespoke documentation in line with set SLAs.
- To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services.
- To follow internal protocols for managing and escalating cases where applicable.
- Drive an increase in referrals to the team through identifying opportunities and establishing need.
- Drive an increase in usage of the services including but not limited to the telephone advice line and app.
- To support with reviewing content and ensuring relevant documentation is up to date.
- Maintain and create FAQ or any knowledge base.
- To support BDMs providing advice to prospective clients and new clients by telephone and email.
- To build relationships with BDMs to increase trust and use of the service.
- To ensure you are fully updated on products and additional services to drive referrals and engagement with other services which aids retention.
What you bring to the team
- A “can-do” attitude, a thirst for knowledge and the ability to communicate effectively within the team.
- Ability to work in a fast-paced environment.
- A dynamic and flexible approach, as well as the ability to work under pressure.
- Practical experience.
- A willingness to develop your career as a HR professional.
- An enthusiasm for generating new business referrals.
- Ability to learn, research and interpret law quickly and effectively.
- Ability to prioritise and work unsupervised as required.
- Ability to work to deadlines.
- Excellent communication and written skills.
- MS Office knowledge and experience.
by Terence O'Hara | Jul 16, 2024
Excellent opportunity for an office-based Sales Retention Specialist located in D.22. This is a permanent role with a basic salary of up to €40,000. There are also good benefits and commission.
The role:
- Handle high volume inbound & outbound calls, emails and webchats in an effective and efficient manner.
- Handle customer issues and complaints in a manner that is empathetic, sensitive, and confident.
- High conversion rates on campaigns for customer retention.
- Provide feedback on trends/customer trends with providing key reports back to senior team to review and action.
- Build and manage pipeline on CRM.
- Deliver consistent performance through adherence to the appropriate processes.
- Work within a team to meet and exceed individual/team performance targets including SLA’s.
- Demonstrate initiative whilst operating within a team and set high standards of professionalism in all business dealings.
- Analyse, evaluate and complete work in accordance with agreed standards and limits.
- Liaise with other departments as necessary.
- Carry out any other tasks or responsibilities as required in the role.
- Ensure that the company’s culture is maintained by providing feedback to management on any customer service issues or concerns.
- Ensure that the customer has an exceptional customer experience.
Experience required:
Customer Relationship Management (CRM):
- Proficiency in CRM software to track and manage customer interactions.
- Ability to analyze customer data to identify retention opportunities.
Communication Skills:
- Excellent verbal and written communication skills.
- Ability to articulate value propositions and address customer concerns effectively.
Problem-Solving Abilities:
- Strong analytical and critical thinking skills to identify root causes of customer dissatisfaction.
- Creativity in developing and implementing retention strategies.
Empathy and Customer-Centric Approach:
- Ability to understand and empathize with customers’ needs and concerns.
- Commitment to providing a positive customer experience.
Data Analysis:
- Proficiency in data analysis tools and techniques to monitor retention metrics and trends.
- Experience with customer segmentation and targeting based on data insights.
Negotiation Skills:
- Ability to negotiate and resolve conflicts effectively.
- Skilled in offering solutions and alternatives that meet both customer needs and company goals.
Project Management:
- Strong organizational skills to manage multiple retention initiatives simultaneously.
- Ability to prioritize tasks and meet deadlines.
Technical Proficiency:
- Familiarity with digital tools and platforms used in customer retention, such as email marketing and loyalty programs.
- Basic understanding of web analytics and user behavior tracking.
Sales Skills:
- Experience in upselling and cross-selling to existing customers.
- Ability to identify opportunities for increasing customer lifetime value.
Adaptability and Flexibility:
- Willingness to adapt to changing customer needs and market conditions.
- Flexibility to modify retention strategies based on feedback and results.
Team Collaboration:
- Ability to work effectively with cross-functional teams, including marketing, sales, and customer support.
- Strong interpersonal skills to build relationships within the organization.
Customer Feedback Management:
- Experience in gathering and analyzing customer feedback to improve services.
- Ability to implement feedback loops to ensure continuous improvement.
by Terence O'Hara | Jul 1, 2024
Excellent opportunity for a HR Consultant to join a well-known HR services provider based in D.3.
- Permanent
- Salary up to €38,000 DOE and can go higher for the right candidate.
- Excellent benefits incl pension
- Office based role
The role of HR Consultant is to liaise with clients to create and review bespoke employment and HR documentation and to provide accurate commercially focused advice to clients on all related aspects of HR and employment law. This role is a busy and fast paced position within Employment Consultancy Services Department and HR Consultants are expected to have an excellent understanding of employment law, specifically relating to policy wording and requirements. This role requires a particular focus on attention to detail and a strong client focus.
Tasks and Responsibilities:
- Review clients‘ HR and employment documentation checking for terms that breach legislation, amending typographical/grammatical errors and updating to ensure each client has robust HR documentation to suit their business.
- Liaise with clients in a timely manner, producing professional quality documentation, and dealing with queries as appropriate, whilst adhering to the company‘s current policies, procedures, and SLAs.
- To take responsibility for the management of your workload and diary, ensuring that you book the required number of appointments in accordance with Company protocol, to include proactively contacting clients to arrange appropriate appointments in accordance with the client‘s agreement.
- Liaise with clients primarily via video conference and telephone to create bespoke employment documentation in accordance with the company‘s policies and procedures. You will also be required to undertake face-to-face meetings when required.
- Carry out necessary and associated administration via computerised systems.
- Produce daily and weekly reports as required.
- Contribute to a knowledge sharing and collegiate culture, supporting training and development of others, valuing and utilising the different skills and expertise of colleagues.
- Ensure knowledge of employment law and HR best practice is continually updated.
- Present HR and employment law training to client and non-client groups via video conference or in person.
- Assist other departments when required, in particular the HR Advisory department.
- Attend team meetings and training as and when required, to include those which may take place outside your normal working hours/days.
- Ensure you have a strong understanding of the services offered by the client and the ability to confidently discuss these services with clients, making recommendations as appropriate.
- Undertake or provide support with any bespoke projects as requested by Management.
- Carry out other tasks as deemed necessary by the company.
Skills and Experience
- Excellent knowledge of employment law and HR best practice
- Exceptional communication skills
- Professional and confident manner when interacting with clients.
- Excellent written English
- Attention to detail.
- Ability to prioritise your workload whilst working under pressure.
- Strong organisational skills
- Ability to present information accurately.
- Excellent word processing skills
by Terence O'Hara | Jul 1, 2024
Excellent New opportunity for a Personal Lines Account Handler for a busy insurance broker in Dundalk, Louth.
- Permanent
- Salary €26,000 – €35,000 DOE & APA or CIP Qualification
- Great benefits and study support
The Personal Lines Account Handler (APA) is responsible for supporting the personal lines department by processing insurance applications, endorsements, renewals, and cancellations. The APA ensures the accuracy and timeliness of all transactions, maintains client records, and provides excellent customer service.
Key Responsibilities:
- Processing Applications: Enter new business applications into the agency management system, ensuring all information is complete and accurate.
- Endorsements: Process policy changes and endorsements in a timely manner, verifying all details and updating client records accordingly.
- Renewals: Manage the renewal process by preparing and sending renewal notices, following up with clients, and updating policy information as needed.
- Cancellations: Handle policy cancellations by processing requests, notifying clients, and ensuring all records are updated.
- Documentation: Maintain accurate and organized client files, ensuring all documentation is filed appropriately and accessible for review.
- Customer Service: Provide exceptional customer service by responding to client inquiries, resolving issues, and offering assistance with policy details.
- Compliance: Ensure all processing activities comply with industry regulations and company policies.
- Communication: Collaborate with insurance agents, underwriters, and other team members to facilitate the processing of personal lines policies.
- Reporting: Generate and analyze reports related to policy processing activities and provide insights to management.
Qualifications:
- Education: APA Qualification or working towards
- Experience: Minimum of 1-2 years of experience in an insurance agency, preferably in a personal lines role.
