by Nycola Hillis | Jan 24, 2025
Logistics Office Administrator
Are you a detail-oriented, proactive individual with a knack for keeping things running smoothly?
We’re looking for an Office Administrator to join our client’s dynamic team and play a key role in the daily operations of our busy office.
Why Join Us?
- Be part of a collaborative and supportive environment.
- Take on a role that offers variety and the opportunity to grow.
- Work with a forward-thinking company in the heart of Dublin 11.
by Nycola Hillis | Jan 24, 2025
HR Administrator
Our Client, a leading provider of HR Advice and support, are seeking an experienced HR Administrator to join their team in Dublin 3
This role has excellent salary and benefits with great opportunity for career progression.
Job Overview
We are looking for a motivated and enthusiastic HR Administrator who can combine professional HR and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key.
Day-to-Day Responsibilities
- Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with HR consultant support, explaining their options and responsibilities.
- Review case files and draft on the client’s behalf compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations, and consultations.
- Manage HR consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.
- Work positively with HR consultants to effectively manage their time and client expectations.
- Create and maintain files, system logs and other administrative tasks.
- Work towards the team objective of obtaining repeat business.
What you Bring to the Team
- Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focused HR role.
- Customer service experience.
- Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.
- Strongly focused on delivering an excellent client experience at all stages.
- A positive approach in a fast-moving, busy team environment.
by Terence O'Hara | Jan 22, 2025
Excellent new opportunity for an experienced Insurance Team Leader to join a well-known insurance brand in Mullingar, Westmeath. This is a permanent role with commission/ bonus and excellent benefits on offer. The salary available for the Insurance Team Leader is up to €35,000 and can sometimes go higher.
The primary responsibility of the Insurance Team Leader is to manage a team and ensure the seamless daily operation of sales and support activities.
Duties for the Insurance Team Leader:
- Motivate and inspire the team to achieve KPIs and targets, fostering a results-oriented environment.
- Conduct regular one-to-one performance reviews and weekly call evaluations to maintain quality and compliance.
- Provide leadership, support, and development to team members, leveraging individual strengths to optimize performance.
- Efficiently oversee daily operations and workflow, ensuring adherence to company systems and procedures.
- Foster a learning environment to enhance knowledge transfer and team growth.
- Handle complex and escalated queries as a point of referral.
- Collaborate with colleagues to meet overall targets and compliance requirements.
- Maintain up-to-date knowledge of the company’s product range and industry regulations.
- Perform additional duties as required by management.
Experience and Qualification for the Insurance Team Leader
- APA or CIP Qualified or working towards
- 1 plus years working in the Insurance Industry
- Experience with people management
by Nycola Hillis | Jan 21, 2025
HR Advisor
Excellent opportunity for an HR Advisor to join a leading HR services provider based in Dublin.
This role offers great career path and great benefits.
Tasks and Responsibilities:
- Keeping your personal knowledge of HR and Employment Law and best practice continually up-to-date by referring to Company training and updates.
- Achieving measured set KPIs to support all clients with high-quality advice in a productive manner within set SLAs. You will predominantly deliver advice by telephone, with additional interactions through email and video conference.
- Actively owning cases from start to finish, building rapport and relationships with clients on each interaction.
- Logging all advice accurately onto our bespoke internal system, taking ownership and responsibility for ongoing cases.
- Providing clients with supporting information/documentation to assist them in the advice provided.
- Ensuring that the advice given is consistent with the client’s HR documentation and internal policies.
- Following internal protocols for managing and escalating cases where applicable.
- Effectively managing a changing portfolio of on-going and complex client cases through the provision of guidance and support to the client.
- Presenting HR and employment law training to client and non-client groups via video conference or in person.
- Being flexible and adaptable in order to ensure that the client’s service is always of a high standard.
- Offering clients options regarding the take up of other products we provide and making recommendations accordingly.
- Assisting other departments when required, particularly the HR Consultancy department in the provision and updating of employment contracts and handbooks.
Skills and Experience:
- Extensive knowledge of employment law and HR best practices.
- Exceptional communication skills and the ability to interact with clients in a professional and confident manner.
- Strong written English skills with excellent attention to detail.
- Ability to prioritize workload and work efficiently under pressure.
- Strong organizational skills and the ability to present information accurately.
- Proficient in word processing.
- Highly detail-oriented.
by Nycola Hillis | Jan 17, 2025
Key Account Manager
Our client, a market leader in logistics, is seeking a motivated and customer-focused Key Account Manager to join their warehouse office in Dublin 11.
This is a fantastic opportunity to manage strategic client relationships, ensure smooth warehouse operations, and deliver exceptional service in a dynamic and fast-paced environment.
About the Role
As the Key Account Manager, you will play a pivotal role in managing key client relationships, overseeing warehouse operations, and driving customer satisfaction.
Your ability to balance strategic account management with hands-on operational support will be critical to success in this role.
Key Responsibilities
- Client Relationship Management: Build and maintain strong, long-term relationships with key clients, acting as the main point of contact.
- Customer Satisfaction: Address client needs and concerns promptly, ensuring a high standard of service.
- Operational Coordination: Work closely with warehouse and logistics teams to ensure efficient storage, transportation, and product handling.
- Issue Resolution: Address and resolve any challenges related to warehouse operations, deliveries, or quality swiftly and effectively.
- Scheduling & Logistics: Coordinate with logistics companies, delivery drivers, and suppliers to manage stock receipts and dispatch schedules.
- Stock Management: Ensure accurate processing of customer stock receipt documentation and maintain the warehouse stock management system.
- Order Fulfillment: Allocate stock, prepare picklists, and issue dispatch documentation in line with customer orders.
- Administrative Support: Manage the 24-hour schedule, respond to client queries, and assist with office duties as required.
What Our Client Is Looking For
- Experience: A background in account management or a related role, ideally in logistics or warehouse operations.
- Relationship Building: Strong interpersonal skills with the ability to establish trust and rapport with clients and team members.
- Organisational Skills: Exceptional attention to detail and the ability to manage multiple priorities effectively.
- Problem-Solving: A proactive approach to resolving client and operational issues.
- Technical Proficiency: Familiarity with warehouse management systems and Microsoft Office Suite.
- Flexibility: A willingness to adapt to changing demands in a fast-paced environment.
Why Join Our Client?
- Be part of a thriving business specialising in logistics.
- Enjoy a supportive, team-oriented work culture.
- Competitive salary and opportunities for growth.
