by Nathaniel O'Reilly | Jul 1, 2026
We are looking for an ambitious and customer-focused professional to oversee the day-to-day running of our clients business while driving commercial success and leading a small, high-performing team. This is an excellent opportunity for someone with leadership potential who is ready to take the next step in their career within a supportive environment that encourages growth and development.
Responsibilities
- Lead and inspire a team to achieve individual and business objectives.
- Drive sales growth while maintaining strong commercial performance and profitability.
- Monitor key business metrics and identify opportunities to improve results.
- Deliver an outstanding customer experience through exceptional service and product knowledge.
- Support, coach and develop team members to maximise performance and engagement.
- Oversee daily operations, ensuring efficient processes and high operational standards.
- Manage inventory, merchandising and general store presentation.
- Maintain compliance with company policies and health and safety requirements.
Experience
- Previous experience in a supervisory, team leadership or management role, or a strong desire to progress into leadership.
- Demonstrated success in achieving sales targets and delivering commercial results.
- Excellent communication, organisational and problem-solving skills.
- Confident using IT systems and business software.
- A proactive approach with the ability to motivate others and make sound decisions.
- A full, clean driving licence is required.
- An interest in home improvement, interiors or design would be advantageous.
by Nathaniel O'Reilly | Jun 26, 2026
As a Store Manager, you will be a key part of the team, leading the overall success of the store. You will be responsible for recruiting, coaching, and developing the team, maintaining high engagement, and preparing team members for future leadership roles. You will set clear objectives and KPI targets for your team to achieve.
Key Responsibilities:
- Drive store sales, increase productivity, and manage costs effectively using your commercial acumen.
- Utilize daily and weekly commercial reports to optimize store operations for optimal daily trading.
- Recruit, coach, and develop a highly skilled and engaged team, focusing on nurturing future leaders.
- Define clear objectives and KPI targets for your team and ensure consistent follow-up to achieve them.
- Provide guidance and support to underperforming team members to align their performance with established objectives.
- Demonstrate commercial leadership by fostering the development of an exceptional team and showing a keen interest in all in-store concepts.
- Oversee stock management and rotation to ensure efficient operations.
- Implement visual merchandising guidelines and communicate results to the regional operations team.
- Conduct regular competitor analysis and report significant findings to the operations team.
- Maintain open and regular communication with the regional and brand centre teams to ensure successful operations.
Key Requirements:
- Experience in delivering exceptional customer service and driving overall store performance.
- Ability to make sound business decisions and take initiative in the absence of higher management.
- Proficiency in analyzing reports and driving store productivity to achieve profitability.
- Understanding of market trends, fashion, and fitness trends, with a competitive edge.
- Strong commitment to investing in people, with the ability to lead, coach, and develop a highly talented team.
by Nathaniel O'Reilly | Jun 23, 2026
We are seeking a customer-focused Customer Service Advisor to join a busy and supportive team. This role is responsible for delivering excellent customer service, processing orders, managing enquiries, and supporting internal teams to ensure a seamless customer experience. It is an excellent opportunity for someone looking to develop their career within a growing organisation.
Responsibilities
- Respond to customer enquiries via phone, email, and online channels in a professional and timely manner.
- Assist customers with product information, order processing, and general account queries.
- Process customer and sales team orders accurately and efficiently.
- Monitor outstanding orders and follow up on backorders and delivery updates.
- Provide customers with information relating to stock availability, pricing, and delivery schedules.
- Support the sales and administration teams with day-to-day operational activities.
- Process online payments and maintain accurate customer and order records.
- Log and manage service requests, warranty enquiries, and spare parts orders.
- Liaise with internal departments to ensure customer issues are resolved effectively.
- Maintain accurate records and update internal systems as required.
- Work collaboratively with colleagues across the business to support customer satisfaction and operational efficiency.
- Assist with additional administrative and support duties as required.
Skills & Experience
- Previous experience in a customer service, administration, retail, or customer-facing role would be advantageous.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- High level of attention to detail and accuracy.
- Positive, professional, and customer-focused approach.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive attitude.
- Good IT proficiency, including Microsoft Office applications.
- Willingness to learn, develop new skills, and take initiative.
- Experience using order processing or CRM systems would be beneficial but is not essential.
