by Nathaniel O'Reilly | Sep 25, 2026
We are looking for a Customer Service Representative to provide a high standard of support to customers within the healthcare sector across the United Kingdom and Ireland. You will handle customer queries, process orders, manage delivery updates and resolve complaints while working closely with internal teams to ensure an excellent customer experience.
Responsibilities
- Provide professional customer support by phone, email and online ordering systems.
- Process customer orders and enquiries accurately and within required deadlines.
- Track deliveries and resolve any outstanding or delayed orders.
- Record, escalate and resolve customer complaints efficiently.
- Work closely with sales, finance, operations and logistics teams to support customers.
- Provide customers with clear information on products, services and promotional activities.
- Take ownership of customer queries through to resolution.
- Identify opportunities to improve customer service processes and ways of working.
- Support additional specialist responsibilities as your knowledge and experience develop.
Skills and Experience
- Previous experience in customer service, internal sales or a contact centre environment.
- Experience using business management and customer relationship systems is desirable.
- Strong verbal and written communication skills.
- Customer-focused with a friendly, professional and confident telephone manner.
- Organised and reliable with strong attention to detail and accuracy.
- Able to listen, understand customer needs and take ownership of issues.
- Comfortable working in a busy and changing environment.
- A positive approach to problem-solving and continuous improvement.
- Enjoys working collaboratively as part of a wider team.
by Nathaniel O'Reilly | Sep 2, 2026
We are seeking an experienced and ambitious Senior Accountant to join their growing practice. This is an excellent opportunity for a qualified accountant to take on a varied role with significant client interaction, team leadership responsibilities, and exposure to a diverse portfolio of businesses.
Key Responsibilities
- Oversee a diverse portfolio of clients, ensuring a consistently high standard of service and client satisfaction.
- Review and prepare year-end financial statements, management accounts, and statutory filings for a range of business entities.
- Provide practical business advice and financial guidance to clients, supporting informed decision-making and growth strategies.
- Monitor engagement progress and ensure client deliverables are completed accurately and in line with agreed deadlines.
- Lead the planning and coordination of assignments across the accounting team, ensuring efficient allocation of resources.
- Review the work of junior team members, providing guidance, coaching, and technical support where required.
- Identify opportunities to improve client processes and enhance operational efficiencies.
- Develop and maintain strong professional relationships with clients, acting as a trusted point of contact for day-to-day queries.
Skills and Experience
- Qualified Accountant (ACA, ACCA, CPA or equivalent).
- Highly motivated professional with a strong commitment to career development and continuous learning.
- Proven ability to manage client relationships and deliver excellent service.
- Strong leadership and people management skills, with experience mentoring and supporting junior staff.
- Resident in Ireland.
- Minimum 5 years’ post-qualification experience within a practice environment.
- Excellent organisational skills with the ability to manage multiple assignments and deadlines.
- Strong technical accounting knowledge and a proactive approach to problem-solving.
- Effective communicator with the ability to build credibility and trust with clients and colleagues alike.
by Nathaniel O'Reilly | Sep 1, 2026
We have an excellent opportunity for an experienced accounting and taxation professional to take a leadership role within a busy practice environment. This position combines client portfolio management, team leadership, operational oversight, and tax advisory responsibilities.
Key Responsibilities
- Develop and maintain strong relationships with an established portfolio of clients, acting as a trusted advisor on a range of financial and taxation matters.
- Drive the growth objectives of the practice by identifying opportunities to expand services and enhance client engagement.
- Prepare and review personal, corporate, and business tax returns across a diverse client base, including farming and commercial sectors.
- Provide taxation, business, and consultancy support to clients, delivering practical and commercially focused advice.
- Lead the daily operations of the office, ensuring workflows, resources, and client assignments are managed efficiently.
- Coordinate and allocate client work while providing regular updates and reporting to the Regional Manager.
- Support, mentor, and guide junior team members, fostering professional development and ensuring high-quality service delivery.
- Take responsibility for office budget planning, expenditure monitoring, and overall operational performance.
- Ensure all assignments are completed to a high professional standard and within agreed deadlines.
Skills & Experience
- Qualified Accountant with a minimum of 7 years’ post-qualification experience within a professional practice environment.
- Strong technical expertise across all areas of Irish taxation.
- Proven experience managing a client portfolio and delivering high-quality advisory services.
- Demonstrated leadership experience, including coaching, mentoring, and developing junior staff.
- Experience overseeing office operations and managing budgets effectively.
- Excellent communication and relationship-building skills with both clients and colleagues.
- Strong organisational abilities with the capacity to manage multiple priorities and deadlines.
- Commercial awareness and a proactive approach to identifying business development opportunities.
- Self-motivated, results-driven, and committed to ongoing professional growth.
- Ability to work independently while also contributing effectively within a team environment.
