by Warren Mansfield | Sep 11, 2025
The Role: Letterkenny
Sales and Activity Management:
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Collaborate with the team manager on call flows and call volume management.
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Handle web enquiries and client questions, successfully closing sales across a broad range of products.
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Guide customers through the sales journey, clearly communicating product benefits and cover options.
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Make outbound calls to prospective customers to promote products, provide advice, and close sales.
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Support the team manager in executing targeted campaigns to boost sales.
Customer Relationship Management:
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Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.
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Resolve any queries or issues customers may have regarding quotes or policy details.
Customer Service:
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Maintain a professional image and deliver service that meets or exceeds company standards.
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Take ownership of your work to ensure the highest accuracy and quality.
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Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.
Team Collaboration:
Compliance:
Requirements:
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Preferably have a strong background in sales or customer service.
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Minimum of 1 year’s relevant insurance experience.
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Compliance with Central Bank Minimum Competency Requirements, APA (Personal General Insurance) qualification at minimum, with willingness to pursue further certifications.
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Enthusiastic and adaptable to change.
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Ability to thrive in a fast-paced and ever-changing environment.
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Strong IT skills; knowledge of Relay/Applied is an advantage.
Person Specification:
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Positive, can-do attitude with openness to rapid changes as the company evolves digitally.
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Ability to prioritise workloads effectively and adapt to unexpected challenges.
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Highly organised with strong time and resource management skills.
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Committed to continuous professional development.
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Sales-driven and energized by a fast-paced sales environment.
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Customer-focused, always putting the customer first in line with company culture.
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Demonstrates strong product and technical knowledge, with eagerness to become a product expert.
by Warren Mansfield | Sep 11, 2025
The Role: Sligo
Sales and Activity Management:
-
Collaborate with the team manager on call flows and call volume management.
-
Handle web enquiries and client questions, successfully closing sales across a broad range of products.
-
Guide customers through the sales journey, clearly communicating product benefits and cover options.
-
Make outbound calls to prospective customers to promote products, provide advice, and close sales.
-
Support the team manager in executing targeted campaigns to boost sales.
Customer Relationship Management:
-
Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.
-
Resolve any queries or issues customers may have regarding quotes or policy details.
Customer Service:
-
Maintain a professional image and deliver service that meets or exceeds company standards.
-
Take ownership of your work to ensure the highest accuracy and quality.
-
Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.
Team Collaboration:
Compliance:
Requirements:
-
Preferably have a strong background in sales or customer service.
-
Minimum of 1 year’s relevant insurance experience.
-
Compliance with Central Bank Minimum Competency Requirements, APA (Personal General Insurance) qualification at minimum, with willingness to pursue further certifications.
-
Enthusiastic and adaptable to change.
-
Ability to thrive in a fast-paced and ever-changing environment.
-
Strong IT skills; knowledge of Relay/Applied is an advantage.
Person Specification:
-
Positive, can-do attitude with openness to rapid changes as the company evolves digitally.
-
Ability to prioritise workloads effectively and adapt to unexpected challenges.
-
Highly organised with strong time and resource management skills.
-
Committed to continuous professional development.
-
Sales-driven and energized by a fast-paced sales environment.
-
Customer-focused, always putting the customer first in line with company culture.
-
Demonstrates strong product and technical knowledge, with eagerness to become a product expert.
by Warren Mansfield | Sep 10, 2025
The Role: Based in Waterford
Sales and Activity Management:
-
Collaborate with the team manager on call flows and call volume management.
-
Handle web enquiries and client questions, successfully closing sales across a broad range of products.
-
Guide customers through the sales journey, clearly communicating product benefits and cover options.
-
Make outbound calls to prospective customers to promote products, provide advice, and close sales.
-
Support the team manager in executing targeted campaigns to boost sales.
Customer Relationship Management:
-
Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.
-
Resolve any queries or issues customers may have regarding quotes or policy details.
Customer Service:
-
Maintain a professional image and deliver service that meets or exceeds company standards.
-
Take ownership of your work to ensure the highest accuracy and quality.
-
Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.
Team Collaboration:
Compliance:
Requirements:
-
Preferably have a strong background in sales or customer service.
-
Minimum of 1 year’s relevant insurance experience.
-
Compliance with Central Bank Minimum Competency Requirements, APA (Personal General Insurance) qualification at minimum, with willingness to pursue further certifications.
-
Enthusiastic and adaptable to change.
-
Ability to thrive in a fast-paced and ever-changing environment.
-
Strong IT skills; knowledge of Relay/Applied is an advantage.
Person Specification:
-
Positive, can-do attitude with openness to rapid changes as the company evolves digitally.
-
Ability to prioritise workloads effectively and adapt to unexpected challenges.
-
Highly organised with strong time and resource management skills.
-
Committed to continuous professional development.
-
Sales-driven and energized by a fast-paced sales environment.
-
Customer-focused, always putting the customer first in line with company culture.
-
Demonstrates strong product and technical knowledge, with eagerness to become a product expert.
by Laura Collins | Sep 10, 2025
Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?
We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.
This role is based in Citywest on a 6-month contract.
Key Responsibilities
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Provide professional customer support by phone, email, and (in the future) an online ordering portal.
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Process customer orders and enquiries accurately and within deadlines.
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Monitor and track delivery schedules, resolving any issues with outstanding deliveries.
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Record, escalate, and resolve customer complaints efficiently.
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Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.
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Share information with customers regarding product offerings, promotions, and services.
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Support internal teams by reducing administrative workload on sales.
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Demonstrate a strong customer focus both internally and externally.
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Contribute to continuous process improvements and cross-functional initiatives.
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Take on Super User or Specialist tasks once fully trained.
Skills & Experience
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Previous experience in customer service, internal sales, or contact centre roles.
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Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).
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Strong communication and problem-solving skills.
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Ability to work effectively in a team-oriented, fast-paced environment.
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Healthcare or medical device industry experience is an advantage but not essential.
Important Information
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This is a 6-month contract role based in Citywest, Dublin.
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Only candidates with full right to work in Ireland and relevant experience will be contacted.
by Laura Collins | Sep 5, 2025
We’re looking for a detail-driven Customs Brokerage Agent to join our North Dublin team. In this role, you’ll play a key part in keeping shipments moving smoothly across borders handling customs declarations, ensuring accurate documentation, and supporting clients with timely and compliant processes.
What You’ll Be Doing
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Preparing and submitting customs declarations with accuracy
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Monitoring shipments and making sure client billing is correct
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Interpreting customer instructions and following them through
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Checking and verifying customs documentation
What We’re Looking For
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Experience or knowledge of customs brokerage processes and legislation
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Understanding of freight documentation across ocean, road, and air
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Excellent attention to detail and strong organisational skills
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Confident using MS Excel and Word; fluent English required
What’s in It for You
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20 days annual leave
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Health & dental cover
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Pension contributions
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Quarterly performance bonus
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26 optional WFH days per year
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Employee wellness and support programmes
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Bike-to-work scheme and regular fundraising event
Additional Info
Successful candidates will be required to complete a five-year background check and Garda vetting.
