HR Advisor

by Nycola Hillis | Feb 5, 2025

HR Advisor

Excellent opportunity for an HR Advisor to join a leading HR services provider based in Dublin.
This role offers great career path and great benefits.

Tasks and Responsibilities:

• Keeping your personal knowledge of HR and Employment Law and best practice continually up-to-date by referring to Company training and updates.
• Achieving measured set KPIs to support all clients with high-quality advice in a productive manner within set SLAs. You will predominantly deliver advice by telephone, with additional interactions through email and video conference.
• Actively owning cases from start to finish, building rapport and relationships with clients on each interaction.
• Logging all advice accurately onto our bespoke internal system, taking ownership and responsibility for ongoing cases.
• Providing clients with supporting information/documentation to assist them in the advice provided.
• Ensuring that the advice given is consistent with the client’s HR documentation and internal policies.
• Following internal protocols for managing and escalating cases where applicable.
• Effectively managing a changing portfolio of on-going and complex client cases through the provision of guidance and support to the client.
• Presenting HR and employment law training to client and non-client groups via video conference or in person.
• Being flexible and adaptable in order to ensure that the client’s service is always of a high standard.
• Offering clients options regarding the take up of other products we provide and making recommendations accordingly.
• Assisting other departments when required, particularly the HR Consultancy department in the provision and updating of employment contracts and handbooks.

Skills and Experience:

• Extensive knowledge of employment law and HR best practices.
• Exceptional communication skills and the ability to interact with clients in a professional and confident manner.
• Strong written English skills with excellent attention to detail.
• Ability to prioritize workload and work efficiently under pressure.
• Strong organizational skills and the ability to present information accurately.
• Proficient in word processing.
• Highly detail-oriented.

HR Administrator

by Nycola Hillis | Jan 24, 2025

HR Administrator

Our Client, a leading provider of HR Advice and support, are seeking an experienced HR Administrator to join their team in Dublin 3

This role has excellent salary and benefits with great opportunity for career progression.

Job Overview

We are looking for a motivated and enthusiastic HR Administrator who can combine professional HR and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key.

Day-to-Day Responsibilities

• Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with HR consultant support, explaining their options and responsibilities.
• Review case files and draft on the client’s behalf compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations, and consultations.
• Manage HR consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.
• Work positively with HR consultants to effectively manage their time and client expectations.
• Create and maintain files, system logs and other administrative tasks.
• Work towards the team objective of obtaining repeat business.

What you Bring to the Team

• Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focused HR role.
• Customer service experience.
• Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.
• Strongly focused on delivering an excellent client experience at all stages.
• A positive approach in a fast-moving, busy team environment.