Personal Lines Insurance Executive

Personal Lines Insurance Executive

New opportunity for a Personal Lines Insurance Executive to join a well-known insurance brand in Waterford. This is a permanent position with a salary of €34,000 on offer with an excellent commission structure in place for additional earnings. There are also excellent opportunities for growth and development with great benefits available also.

The Job:

Sales and Activity Management:

  • Work with team manager on call flows and volumes of calls.
  • Dealing with web and queries from clients and close out sales across a suite of products.
  • Coach customers through the sales process, providing benefits and covers
  • Outbound to potential customers to advise of products and covers available and close out sale.
  • Work on specific campaigns with the team manager on driving additional sales
  • Customer Relationship Management:
  • Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and meeting commitments
  • Deal with any issues that customers may have with queries, quotes etc.

Customer Service:

  • Portray a professional image to meet or exceed customer service standards
  • Take personal responsibility for delivering the highest level of accuracy and quality in your work
  • Deal with requests and enquiries from customers, staff and management in a professional and timely manner

Team Collaboration:

  • Working as part of a team environment to ensure all customer needs are met
  • Working together to ensure the team is on track to meet monthly and yearly targets Compliance:
  • Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards

Requirements:

  • Preferable to have a strong sales or customer service background
  • At least 1 years relevant Insurance experience
  • Compliant with the Central Bank Minimum Competency Requirements – APA (Personal General Insurance) as a minimum requirement with a willingness to progress to further educational qualifications as required.
  • An enthusiastic and flexible approach
  • The ability to work in a fast paced, constantly evolving environment.
  • Strong IT skills. Relay/Applied knowledge an advantage

Person Specification:

  • Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
  • The ability to prioritize workloads and adapt to unforeseen events
  • A good degree of personal organization and a structured approach to time and resource management
  • Commitment to their own professional development
  • Sales Driven, enjoys fast paced sales activity.
  • Customer focused, working always with the customer first approach in line with the companies culture
  • Demonstrate strong Product & Technical Knowledge with willingness to become a product expert

Motor Claims

Motor Claims

Excellent new opportunity for an experienced Motor Claims Handler to join a small close-knit team in D.18.

  • Permanent
  • Salary up to €55,000 DOE
  • Hybrid
  • Additional benefits

Responsibilities

  • Supporting and advising claimants throughout the process of their claim.
  • Prioritising your own caseload to meet deadlines, whilst providing a high quality of customer service.
  • Analysing the details for each claim made by a policyholder to establish whether it satisfies policy conditions.
  • Drawing on technical expertise to determine and apply effective claim management strategies, tailored to the circumstances of each individual file: including – consideration of required investigations, liability, quantum, fraud, negotiation, and any other relevant factors.
  • Ensuring accurate information and documentation is collected and recorded throughout investigations.
  • Ensuring claims files remain accurate and up to date.
  • Consulting with solicitors, and other legal and claims professionals, to negotiate the terms of a claim to a successful outcome, as appropriate.
  • Focussing on controlling claim cost whilst meeting customer and regulatory expectations.
  • Where appropriate, processing of provider bordereaux such as windscreen, car rental and motor assessor invoices; and,
  • Acting within agreed authority limits.

Experience and Qualifications

  • Work collaboratively with, and learn from, other internal departments such as underwriting and compliance.
  • Work closely with senior management, having significant industry experience.
  • Collaborate closely with external experts to achieve successful claim outcomes and provide great customer service; and,
  • Become part of a growing business.
  • We support professional examinations / designations and reward achievement of APA, CIP, MDI and ACII.