Personal Lines Account Handler

Personal Lines Account Handler

Our client is one of Ireland’s leading insurance brokerages. With several locations Nationwide, they are currently seeking a Personal Lines Account Handler for their office in Waterford City. The successful candidate will be responsible for managing a customer portfolio to retain existing business and cultivate new opportunities.


  • Conducting market research and providing tailored insurance quotations for personal cars, vans, and homes to both new and existing customers. Ensuring all documentation is complete and payments are processed.
  • Offering day-to-day support and service to clients regarding their insurance needs, including renewals, market comparisons, finalizing insurance placements, and updating policy schedules.
  • Addressing ad hoc client requests such as policy queries, mid-term adjustments, and claims reporting.
  • Staying informed about insurer products, rates, and competitor activities in the marketplace.
  • Maintaining organized file management and documentation to comply with legal requirements, Central Bank codes, and company procedures.


  • Prior experience in general insurance broking or within an insurance company desired
  • Desirable qualifications: APA or CIP (some or all)
  • Strong analytical and problem-solving skills required
  • Excellent verbal and written communication abilities
  • Thrives in a fast-paced environment
  • IT proficiency is crucial; experience with Relay is desirable
  • Exceptional customer service skills
  • Strong organizational skills and attention to detail
  • Ability to work collaboratively and independently

Salary & Benefits

  • €32 000 – €38 000 DOE
  • Pension scheme
  • Employee health insurance scheme.
  • Hybrid working arrangements.
  • Paid annual membership to the Insurance Institute of Ireland.
  • Discounted staff insurance for motor, home, and health.
  • Cycle to Work and Travel Saver Schemes.
  • Full training and development support in a vibrant and progressive working environment.

Bodily Injury Claims Handler

Bodily Injury Claims Handler

Our client, a leading Dublin-based insurance company, and they currently looking for an experienced Claims Handler specialising in bodily injuries. The successful candidate will be responsible for efficiently managing claims of varying complexities, ensuring a proactive and effective approach with a strong focus on indemnity, expense, and customer service.


  • Manage a portfolio of moderate to high potential claims within authority limits
  • Establish accurate and timely reserves, consistently reviewing throughout the claims cycle
  • Demonstrate advanced technical competence in handling complex bodily injury claims
  • Utilize strong policy language skills for precise interpretation
  • Drive cases to timely and accurate resolutions with a focus on customer service, indemnity, and expense management
  • Cultivate and manage key internal and external relationships
  • Ensure adherence to legal and regulatory requirements
  • Support Lines of Business heads by presenting a highly credible claims proposition
  • Pursue continuous improvement in claims file handling through Quality Audit processes

Skills & Qualifications:

  • Minimum 5 years of relevant claims handling experience.
  • CIP qualification required; ACII qualification desirable.
  • Accredited under the Minimum Competency Requirements.
  • Strong written and verbal communication skills.
  • Effective workload and diary management.
  • Team collaboration and adaptability.


  • Hybrid & Flexible working
  • Health Insurance Subsidy
  • Life & Private Health Insurance
  • Group Pension Scheme.
  • Access to Employee Assistance Program
  • Health Screening every 2-3 years
  • Cycle to work program
  • Travel Saver Discounts
  • Annual Flu Vaccines

HR Consultant Dublin

HR Consultant Dublin

HR Consultant

Job Purpose

The role of HR Consultant is to liaise with clients to create and review bespoke employment and HR documentation and to provide accurate commercially focused advice to clients on all related aspects of HR and employment law

Job Overview

This role is a busy and fast paced position within Employment Consultancy Services Department and HR Consultants are expected to have an excellent understanding of employment law, specifically relating to policy wording and requirements. This role requires a particular focus on attention to detail and a strong client focus.

Main Duties

· Review clients’ HR and employment documentation checking for terms that breach legislation, amending typographical/grammatical errors and updating to ensure each client has robust HR documentation to suit their business.

· Liaise with clients in a timely manner, producing professional quality documentation, and dealing with queries as appropriate, whilst adhering to the company’s current policies, procedures, and SLAs.

· To take responsibility for the management of your workload and diary, ensuring that you book the required number of appointments in accordance with Company protocol, to include proactively contacting clients to arrange appropriate appointments in accordance with the client’s agreement.

· Liaise with clients primarily via video conference and telephone to create bespoke employment documentation in accordance with the company’s policies and procedures. You will also be required to undertake face to face meetings when required.

· Carry out necessary and associated administration

· Produce daily and weekly reports as required.

· Contribute to a knowledge sharing and collegiate culture, supporting training and development of others, valuing and utilising the different skills and expertise of colleagues.

· Ensure knowledge of employment law and HR best practice is continually updated.

· Present HR and employment law training to client and non-client groups via video conference or in person.

· Assist other departments when required, in particular the HR Advisory department.

· Attend team meetings and training as and when required, to include those which may take place outside your normal working hours/days.

· Ensure you have a strong understanding of the services offered by the client and the ability to confidently discuss these services with clients, making recommendations as appropriate.

· Undertake or provide support with any bespoke projects as requested by Management.

· Carry out other tasks as deemed necessary by the company.

What you Bring to the Team

Minimum 1 year experience in a HR role or People Management position

· Excellent knowledge of employment law and HR best practice

· Exceptional communication skills

· Professional and confident manner when interacting with clients

· Excellent written English

· Attention to detail

· Ability to prioritise your workload whilst working under pressure

· Strong organisational skills

· Ability to present information accurately

· Excellent word processing skills

Desired Competencies

· Accuracy

· Analytical thinking

· Ownership/Initiative into action

· Business awareness

· Tenacity

· Positive approach to change

Insurance Customer Service Representative

Insurance Customer Service Representative

An exciting new opportunity for an experienced Customer Service Rep to join a well-known insurance brand in Dublin 16

  • Permanent
  • Salary €28,000 – €35,000 DOE and Qualifications
  • Very flexible hybrid working available after training.
  • Excellent benefits package
  • Study support, paid exams & paid Insurance membership

Task & Duties

  • Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries.
  • Building rapport with customers
  • Retaining the existing business and working towards renewal retention targets
  • Ensuring all data is kept up to date on applied relay systems.
  • Dealing with all customer requests in an efficient manner
  • Providing an elevated level of customer service
  • Ability to process administrative duties with an elevated level of accuracy and diligence.

Experience and Qualifications

  • Excellent organisational skills and the ability to prioritise and manage their daily tasks.
  • Ability to work on own initiative and as part of a team.
  • Ability to work within a demanding environment.
  • Applied system (Relay) knowledge an advantage.
  • Clear & proficient communication and negotiation skills
  • Be motivated and have a positive outlook.

Solicitor Employment law

Solicitor Employment law

Job description

We are seeking an experienced and knowledgeable Solicitor specialising in Employment Law to join our clients legal team.

This is a great opportunity to develop a long-term career in a highly respected, top ranking firm.

The ideal candidate will have a strong background in Employment Law, a proven track record of successful case management, and the ability to provide sound legal advice and representation to clients on a wide range of employment-related matters.


  • Provide expert legal advice on employment law matters.
  • Manage cases including documentation, research, and representation.
  • Draft and negotiate employment contracts and agreements.
  • Ensure client compliance with employment regulations.
  • Resolve disputes through negotiation and litigation.
  • Cultivate strong client relationships.

Requirements :

  • Qualified solicitor with 1-5 years of employment law experience (litigation/contentious/transactions and advisory)
  • Candidates who have experience in staff incentive programmes, share option scheme, RSUs and similar benefit schemes would be an advantage
  • In-depth understanding of employment laws and regulations.
  • Excellent communication and negotiation skills.
  • Strong analytical and problem-solving abilities.
  • Track record of successful case management.
  • Proficiency in legal research and case software.


  • Competitive Salary
  • Pension contribution
  • Hybrid and flexible working
  • Health and wellness program including health contribution
  • Life insurance and long-term disability insurance
  • Social and sports committee
  • Group healthcare scheme