Customer Service Agent

Customer Service Agent

We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.

Key Responsibilities:

  • Handle patient and healthcare professional queries in a dynamic, customer-focused environment

  • Coordinate with internal departments and external contacts to resolve delivery-related issues

  • Process orders and support field staff using a bespoke internal database

  • Consistently meet and exceed service level targets

  • Provide general administrative support as needed

Ideal Candidate Profile:

  • Previous experience in a similar customer service or healthcare-related role

  • Excellent telephone manner and strong attention to detail

  • Strong computer skills, particularly in Microsoft Word and Excel

  • Organised, with the ability to prioritise workload effectively

  • Flexible, with a positive attitude and strong communication skills

  • Customer-focused and solutions-oriented