by Nathaniel O'Reilly | Oct 9, 2026
We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.
Key Responsibilities:
-
Handle patient and healthcare professional queries in a dynamic, customer-focused environment
-
Coordinate with internal departments and external contacts to resolve delivery-related issues
-
Process orders and support field staff using a bespoke internal database
-
Consistently meet and exceed service level targets
-
Provide general administrative support as needed
Skills and Experience:
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Previous experience in a similar customer service or healthcare-related role
-
Excellent telephone manner and strong attention to detail
-
Strong computer skills, particularly in Microsoft Word and Excel
-
Organised, with the ability to prioritise workload effectively
-
Flexible, with a positive attitude and strong communication skills
-
Customer-focused and solutions-oriented
by Nathaniel O'Reilly | Oct 9, 2026
This is an exciting opportunity for a detail-oriented and analytical supply chain professional to join a collaborative team, playing a key role in optimizing operations across the EMEA region.
Responsibilities:
- Work closely with local and European teams, including Sales, Marketing, and Demand Planning.
- Align demand plans with business goals through the Integrated Business Planning (IBP) process.
- Identify and manage demand planning issues, such as forecast bias and unexpected demand changes.
- Oversee demand planning for product lifecycle stages, from new launches to phase-outs.
- Use market intelligence to improve demand forecasts.
- Optimize forecasting models in demand planning tools.
- Monitor and enhance forecast accuracy using performance metrics.
- Ensure data accuracy in the demand planning system.
- Forecast finished goods demand for the EMEA region.
- Conduct what-if analysis to evaluate forecasting scenarios.
- Lead and support key supply chain projects.
- Provide insights to enhance inventory and production planning strategies.
To succeed in this role, you should have:
- Experience in planning, supply chain, or logistics.
- SAP experience is essential to this role.
- Understanding of supply chain principles, inventory control, and forecasting.
- Familiarity with demand planning tools and experience with SAP/APO.
- Strong communication skills in English (written & spoken).
- A Bachelor’s degree in Business, Supply Chain Management, Engineering, or a related field.
Desired qualities which will help you excel in the role:
- Strong communication & assertiveness – confident in collaborating with teams.
- Analytical mindset & problem-solving skills – able to identify and resolve issues.
- Ability to work under pressure & meet deadlines – thrives in a fast-paced environment.
- Self-motivated & adaptable – takes initiative and drives improvements.
- Cultural awareness & emotional intelligence – comfortable working in diverse teams.
This role is Hybrid with 1 day a week mandatory on site in Athlone.
by Nathaniel O'Reilly | Sep 25, 2026
We are looking for a Customer Service Representative to provide a high standard of support to customers within the healthcare sector across the United Kingdom and Ireland. You will handle customer queries, process orders, manage delivery updates and resolve complaints while working closely with internal teams to ensure an excellent customer experience.
Responsibilities
- Provide professional customer support by phone, email and online ordering systems.
- Process customer orders and enquiries accurately and within required deadlines.
- Track deliveries and resolve any outstanding or delayed orders.
- Record, escalate and resolve customer complaints efficiently.
- Work closely with sales, finance, operations and logistics teams to support customers.
- Provide customers with clear information on products, services and promotional activities.
- Take ownership of customer queries through to resolution.
- Identify opportunities to improve customer service processes and ways of working.
- Support additional specialist responsibilities as your knowledge and experience develop.
Skills and Experience
- Previous experience in customer service, internal sales or a contact centre environment.
- Experience using business management and customer relationship systems is desirable.
- Strong verbal and written communication skills.
- Customer-focused with a friendly, professional and confident telephone manner.
- Organised and reliable with strong attention to detail and accuracy.
- Able to listen, understand customer needs and take ownership of issues.
- Comfortable working in a busy and changing environment.
- A positive approach to problem-solving and continuous improvement.
- Enjoys working collaboratively as part of a wider team.
by Nathaniel O'Reilly | Sep 18, 2026
We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.
Key Responsibilities:
-
Handle patient and healthcare professional queries in a dynamic, customer-focused environment
-
Coordinate with internal departments and external contacts to resolve delivery-related issues
-
Process orders and support field staff using a bespoke internal database
-
Consistently meet and exceed service level targets
-
Provide general administrative support as needed
Skills and Experience:
-
Previous experience in a similar customer service or healthcare-related role
-
Excellent telephone manner and strong attention to detail
-
Strong computer skills, particularly in Microsoft Word and Excel
-
Organised, with the ability to prioritise workload effectively
-
Flexible, with a positive attitude and strong communication skills
-
Customer-focused and solutions-oriented
