Customer Service Representative

Customer Service Representative

by | Dec 2, 2025

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?

We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.

This role is based in Citywest on a 6-month contract.

Key Responsibilities

  • Provide professional customer support by phone, email, and (in the future) an online ordering portal.

  • Process customer orders and enquiries accurately and within deadlines.

  • Monitor and track delivery schedules, resolving any issues with outstanding deliveries.

  • Record, escalate, and resolve customer complaints efficiently.

  • Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.

  • Share information with customers regarding product offerings, promotions, and services.

  • Support internal teams by reducing administrative workload on sales.

  • Demonstrate a strong customer focus both internally and externally.

  • Contribute to continuous process improvements and cross-functional initiatives.

  • Take on Super User or Specialist tasks once fully trained.

Skills & Experience

  • Previous experience in customer service, internal sales, or contact centre roles.

  • Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

  • Strong communication and problem-solving skills.

  • Ability to work effectively in a team-oriented, fast-paced environment.

  • Healthcare or medical device industry experience is an advantage but not essential.

Important Information

  • This is a 6-month contract role based in Citywest, Dublin.

  • Only candidates with full right to work in Ireland and relevant experience will be contacted.

Customer Service Representative

Customer Service Representative

by | Nov 20, 2025

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?

We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.

This role is based in Citywest on a 6-month contract.

Key Responsibilities

  • Provide professional customer support by phone, email, and (in the future) an online ordering portal.

  • Process customer orders and enquiries accurately and within deadlines.

  • Monitor and track delivery schedules, resolving any issues with outstanding deliveries.

  • Record, escalate, and resolve customer complaints efficiently.

  • Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.

  • Share information with customers regarding product offerings, promotions, and services.

  • Support internal teams by reducing administrative workload on sales.

  • Demonstrate a strong customer focus both internally and externally.

  • Contribute to continuous process improvements and cross-functional initiatives.

  • Take on Super User or Specialist tasks once fully trained.

Skills & Experience

  • Previous experience in customer service, internal sales, or contact centre roles.

  • Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

  • Strong communication and problem-solving skills.

  • Ability to work effectively in a team-oriented, fast-paced environment.

  • Healthcare or medical device industry experience is an advantage but not essential.

Important Information

  • This is a 6-month contract role based in Citywest, Dublin.

  • Only candidates with full right to work in Ireland and relevant experience will be contacted.

Executive Assistant

Executive Assistant

by | Nov 14, 2025

The executive assistant will provide high-level administrative and organisational support across a dynamic, fast-paced environment. This role requires exceptional professionalism, discretion, and the ability to work independently while managing shifting priorities.

Responsibilities

  • Produce polished documents, presentations, reports, and correspondence as required.

  • Oversee the office environment and support the receptionist, ensuring smooth day-to-day operations and assisting with office activities.

  • Coordinate internal and external events or meetings, including budgeting, venue selection, logistics, catering, invitations, and run sheets.

  • Provide full calendar oversight for the CEO and CFO, anticipating clashes and ensuring seamless scheduling.

  • Prepare and maintain organised digital and physical records, ensuring accuracy and compliance at all times.

  • Manage accommodation arrangements, liaising with hotels, maintaining rate agreements, and updating relevant internal resources.

  • Lead end-to-end organisation of key monthly leadership meetings, including agendas, minutes, timelines, and action tracking.

  • Develop comprehensive travel itineraries for senior leaders, maximising efficiency and cost-effectiveness.

  • Manage the head office vehicle fleet, maintaining all documentation and coordinating tests, servicing, and repairs.

  • Assist with departmental expense reviews to ensure accuracy and policy compliance.

  • Support project work directed by the CEO/CFO, driving tasks from initial briefing through to timely completion.

Skills and Experience

  • Proven experience independently coordinating complex calendars and travel for senior executives.

  • Minimum of 3+ years providing confidential administrative support at an executive level.

  • Skilled in MS Office applications, including advanced use of Teams and SharePoint.

  • A proactive, self-motivated approach with a strong commitment to quality and continuous improvement.

  • Experience managing meetings, events, and operational logistics from planning to execution.

  • Ability to build rapport, deliver excellent service, and communicate effectively both verbally and in writing.

  • Project management exposure is an advantage but not essential.