Customer Service Agent

Customer Service Agent

by | Feb 9, 2026

We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.

Key Responsibilities:
  • Handle patient and healthcare professional queries in a dynamic, customer-focused environment
  • Coordinate with internal departments and external contacts to resolve delivery-related issues
  • Process orders and support field staff using a bespoke internal database
  • Consistently meet and exceed service level targets
  • Provide general administrative support as needed
Skills and Experience:
  • Previous experience in a similar customer service or healthcare-related role
  • Excellent telephone manner and strong attention to detail
  • Strong computer skills, particularly in Microsoft Word and Excel
  • Organised, with the ability to prioritise workload effectively
  • Flexible, with a positive attitude and strong communication skills
  • Customer-focused and solutions-oriented

Inventory Controller

Inventory Controller

by | Jan 21, 2026

We are seeking a detail-oriented and highly organised Inventory Controller to manage and maintain accurate stock levels. This role is responsible for monitoring inventory movement, ensuring stock availability, minimising waste, and supporting efficient supply chain operations.

Responsibilities

  • Monitor and control inventory levels to ensure optimal stock availability.

  • Conduct regular stock checks, cycle counts, and audits to maintain accuracy.

  • Investigate and resolve stock discrepancies and variances.

  • Maintain accurate records within inventory management systems.

  • Coordinate with purchasing, warehouse, and operations teams to support demand planning.

  • Track stock movements, including receipts, transfers, and dispatches.

  • Identify slow-moving, obsolete, or excess stock and recommend corrective actions.

  • Prepare inventory reports on stock levels, usage, and trends.

  • Support continuous improvement of inventory processes and controls.

  • Ensure compliance with company procedures and health & safety standards.

Skills & Experience

  • Previous experience in an inventory control, stock control, or warehouse-related role.

  • Forlift experience preferred but not essential.

  • Strong organisational and time management skills.

  • High level of accuracy and attention to detail.

  • Proficient in Microsoft Excel and inventory/ERP systems.

  • Ability to work independently and as part of a team.

  • Strong communication skills.

  • Problem-solving mindset with the ability to identify and resolve issues quickly.

Sales Support Executive QFA

Sales Support Executive QFA

by | Jan 13, 2026

Summary

The Sales Support Executive plays a key role in supporting our Financial Advisers by managing administrative, client service, and compliance-related tasks throughout the sales process. This position is central to ensuring a smooth client journey, accurate record-keeping, and the efficient processing of new business. The role requires strong organisational skills, attention to detail, and a professional, client-focused approach.

Responsibilities

  • Support the New Business and Compliance Manager with client onboarding and new business processing.

  • Liaise with life companies to obtain information on existing policies and prepare tailored client quotations.

  • Maintain accurate and up-to-date client records within the CRM system.

  • Collect and organise investment and pension fund information, including performance data.

  • Prepare clear and accurate Client Policy Summary Reports.

  • Submit life and pension applications online and track their progress through to completion.

  • Communicate with life companies, trustees, and clients to resolve queries and ensure timely processing.

  • Provide administrative and ad-hoc support to Financial Advisers, including attending client meetings when required.

  • Ensure full compliance with the Consumer Protection Code and all relevant regulatory requirements.

  • Assist in maintaining accurate sales pipeline data on BIS.

Skills & Experience

  • QFA qualification (required).

  • Strong organisational skills with the ability to manage multiple tasks efficiently.

  • Excellent communication skills, both written and verbal.

  • High level of accuracy and attention to detail.

  • Knowledge of life assurance, pensions, and investment products is an advantage.

  • Ability to work independently and as part of a team.

  • Comfortable using CRM systems and digital platforms (training provided).