Customer Service Agent
We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.
Key Responsibilities:
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Handle patient and healthcare professional queries in a dynamic, customer-focused environment
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Coordinate with internal departments and external contacts to resolve delivery-related issues
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Process orders and support field staff using a bespoke internal database
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Consistently meet and exceed service level targets
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Provide general administrative support as needed
Skills and Experience:
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Previous experience in a similar customer service or healthcare-related role
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Excellent telephone manner and strong attention to detail
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Strong computer skills, particularly in Microsoft Word and Excel
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Organised, with the ability to prioritise workload effectively
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Flexible, with a positive attitude and strong communication skills
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Customer-focused and solutions-oriented