Customer Service Agent

Customer Service Agent

We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.

Key Responsibilities:
  • Handle patient and healthcare professional queries in a dynamic, customer-focused environment
  • Coordinate with internal departments and external contacts to resolve delivery-related issues
  • Process orders and support field staff using a bespoke internal database
  • Consistently meet and exceed service level targets
  • Provide general administrative support as needed
Skills and Experience:
  • Previous experience in a similar customer service or healthcare-related role
  • Excellent telephone manner and strong attention to detail
  • Strong computer skills, particularly in Microsoft Word and Excel
  • Organised, with the ability to prioritise workload effectively
  • Flexible, with a positive attitude and strong communication skills
  • Customer-focused and solutions-oriented

Senior Software Developer

Senior Software Developer

We are seeking a Senior Java Software Developer to join a collaborative engineering team focused on building scalable, cloud-based enterprise applications. This role involves designing, developing, and deploying high-quality software solutions, contributing to architecture decisions, and supporting customers through innovative technology.

Responsibilities

  • Design, develop, and enhance enterprise-level Java applications.
  • Collaborate with cross-functional teams to deliver scalable and reliable software solutions.
  • Improve application quality, performance, resilience, and efficiency.
  • Contribute to software architecture and technical design decisions.
  • Deploy and maintain cloud-based applications using modern DevOps and pipeline technologies.
  • Support customers and business stakeholders in achieving successful outcomes with software solutions.
  • Mentor and provide guidance to junior team members where required.

Skills & Experience

  • Bachelor’s degree with 5+ years’ Java/J2EE development experience, or equivalent industry experience.
  • Strong experience developing enterprise-scale applications in cloud environments, ideally AWS.
  • Hands-on experience with SQL and NoSQL databases.
  • Experience deploying and managing applications using Kubernetes.
  • Strong communication skills with the ability to engage both technical and non-technical stakeholders.
  • Ability to work independently and collaboratively within a team environment.

Desirable Skills

  • Experience within healthcare technology environments.
  • Knowledge of HL7 and X12 standards.
  • Familiarity with tools such as IntelliJ, Jira, Jenkins, Git, and Ansible.
  • Experience with Kafka and event-driven architectures.
  • Previous leadership, mentoring, or technical coaching experience

Service Technician Driver

Service Technician Driver

We’re looking for a dynamic individual to join our client, providing exceptional customer service and technical support to improve patients’ lives.

What you will be doing- Full Training Will Be Provided

  • Installation/service of medical oxygen equipment.
  • Installation/service of ventilation equipment.
  • Providing training and technical support to our patients and their families.
  • Providing product knowledge to both private sector and Hospital environment.
  • Provide after-hours patient support on a roster basis.

What we are looking for:

  • Outstanding People Skills – You enjoy working with patients and delivering top-tier customer service.
  • Strong Communication Skills – Excellent verbal and written skills are essential.
  • Technical Expertise & Attention to Detail – Experience in technical repairs is advantageous.
  • IT Proficiency – Comfortable using computers and working with IT systems.
  • Adaptability & Initiative – Willing to take on varied tasks and responsibilities.
  • Valid Driving Licence (2+ Years) – A full, clean driving licence is required.
  • Geographical Knowledge – Familiarity with the Clare area and flexibility to travel when needed.
  • Location – Must be based in Ennis or surrounding areas.
  • Industry Experience (Preferred, Not Essential) – Experience in the homecare medical device field is beneficial, but full product training will be provided.

If you are interested in a long term career in home healthcare services, this is an excellent opportunity to join a progressive company where an attractive remuneration package plus a company vehicle, PDA and mobile phone are provided

Service Technician Driver

Service Technician Driver

We’re looking for a flexible individual to join our client, providing exceptional customer service and technical support to improve patients’ lives.

What you will be doing- Full Training Will Be Provided

  • Installation/service of medical oxygen equipment.
  • Installation/service of ventilation equipment.
  • Providing training and technical support to our patients and their families.
  • Providing product knowledge to both private sector and Hospital environment.
  • Provide after-hours patient support on a roster basis.

What we are looking for:

  • Outstanding People Skills – You enjoy working with patients and delivering top-tier customer service.
  • Strong Communication Skills – Excellent verbal and written skills are essential.
  • Technical Expertise & Attention to Detail – Experience in technical repairs is advantageous.
  • IT Proficiency – Comfortable using computers and working with IT systems.
  • Adaptability & Initiative – Willing to take on varied tasks and responsibilities.
  • Valid Driving Licence (2+ Years) – A full, clean driving licence is required.
  • Geographic Knowledge – Nationwide Travel will be essential.
  • Location – Must be based in Dublin however nationwide travel is necessary
  • Industry Experience (Preferred, Not Essential) – Experience in the homecare medical device field is beneficial, but full product training will be provided.

If you are interested in a long term career in home healthcare services, this is an excellent opportunity to join a progressive company where an attractive remuneration package plus a company vehicle, PDA and mobile phone are provided.