Customer Service Representative

Customer Service Representative

by | Oct 21, 2025

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?

We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.

This role is based in Citywest on a 6-month contract.

Key Responsibilities

  • Provide professional customer support by phone, email, and (in the future) an online ordering portal.

  • Process customer orders and enquiries accurately and within deadlines.

  • Monitor and track delivery schedules, resolving any issues with outstanding deliveries.

  • Record, escalate, and resolve customer complaints efficiently.

  • Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.

  • Share information with customers regarding product offerings, promotions, and services.

  • Support internal teams by reducing administrative workload on sales.

  • Demonstrate a strong customer focus both internally and externally.

  • Contribute to continuous process improvements and cross-functional initiatives.

  • Take on Super User or Specialist tasks once fully trained.

Skills & Experience

  • Previous experience in customer service, internal sales, or contact centre roles.

  • Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

  • Strong communication and problem-solving skills.

  • Ability to work effectively in a team-oriented, fast-paced environment.

  • Healthcare or medical device industry experience is an advantage but not essential.

Important Information

  • This is a 6-month contract role based in Citywest, Dublin.

  • Only candidates with full right to work in Ireland and relevant experience will be contacted.

Supply Chain Analyst

Supply Chain Analyst

by | Oct 20, 2025

As a Phase-In Phase-Out (PIPO) Analyst, you will collaborate with global teams to support effective product transitions and inventory management.

In this role, you will:

  • Gather, validate, and consolidate data to prepare and submit inventory build requests to regional PIPO Leads.

  • Coordinate with cross-regional and country teams to ensure timely alignment and execution of inventory builds.

  • Initiate and monitor inventory build orders, proactively tracking progress to ensure completion within required timelines.

  • Prepare and present regular status reports on inventory build activities to leadership and senior management.

  • Contribute to data analysis and reporting through support of analytical tools and systems.

Key Attributes

  • Strong proficiency in system applications, including Office 365 (particularly Excel), SAP ECC or S/4HANA, and Power BI.

  • Excellent written and verbal communication skills with the ability to convey complex information clearly.

  • Strong analytical and problem-solving skills, with the ability to translate data insights into actionable business solutions.

  • Proven project management experience, demonstrating effective planning and execution capabilities.

  • Broad experience across Supply Chain and related functions, fostering strong cross-functional awareness and collaboration

  • 5+ years experience