Freight Invoice & Cost Analyst

Freight Invoice & Cost Analyst

by | Sep 11, 2025

Freight Invoice & Data Analyst (SAP, Excel, Power BI)

About the Role

We are seeking a detail-oriented analyst to manage and approve freight invoices, maintain accurate transport rate data, and create insightful reports to support cost control.

This role requires using SAP as an investigative tool to review shipment details, resolve billing discrepancies, and collaborate with logistics partners and external freight auditing companies to ensure all charges are accurate and justified.

Key Responsibilities

  • Review, validate, and approve freight invoices within SAP, ensuring accuracy against agreed rates

  • Use SAP to investigate shipment history, cost components, and resolve invoice discrepancies

  • Liaise with external freight auditing companies to verify and correct charges as needed

  • Maintain and update transport rate structures across multiple shipping modes (air, road, ocean, rail)

  • Develop and maintain dashboards using Power BI and perform advanced data analysis in Excel (pivot tables, lookups, formulas)

Skills & Experience Required

  • Only candidates with extensive experience and strong skills in Excel and SAP will be considered

  • Proven expertise in Excel, including pivot tables, VLOOKUP/XLOOKUP, SUMIFS, and data manipulation

  • Solid experience with SAP freight invoice approval and investigative functions

  • Experience working alongside freight invoice auditing companies is highly desirable

  • Familiarity with Power BI or similar reporting tools

  • Strong attention to detail and excellent communication skills to manage supplier relationships and internal stakeholders

Due to the high volume of applications, only candidates who meet the required criteria will be contacted. We appreciate your understanding.

Customer Service Representative

Customer Service Representative

by | Sep 10, 2025

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?

We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.

This role is based in Citywest on a 6-month contract.

Key Responsibilities

  • Provide professional customer support by phone, email, and (in the future) an online ordering portal.

  • Process customer orders and enquiries accurately and within deadlines.

  • Monitor and track delivery schedules, resolving any issues with outstanding deliveries.

  • Record, escalate, and resolve customer complaints efficiently.

  • Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.

  • Share information with customers regarding product offerings, promotions, and services.

  • Support internal teams by reducing administrative workload on sales.

  • Demonstrate a strong customer focus both internally and externally.

  • Contribute to continuous process improvements and cross-functional initiatives.

  • Take on Super User or Specialist tasks once fully trained.

Skills & Experience

  • Previous experience in customer service, internal sales, or contact centre roles.

  • Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

  • Strong communication and problem-solving skills.

  • Ability to work effectively in a team-oriented, fast-paced environment.

  • Healthcare or medical device industry experience is an advantage but not essential.

Important Information

  • This is a 6-month contract role based in Citywest, Dublin.

  • Only candidates with full right to work in Ireland and relevant experience will be contacted.