Customer Support Agent

Customer Support Agent

by | Nov 20, 2025

Customer Support Agent – Payroll Migration Project (Hybrid)

Location: Duleek
Contract: 6 Months
Start Date: Immediate

We are seeking Customer Support Agents to join a 6-month payroll migration project. Full payroll training will be provided, making this role ideal for individuals with strong customer service skills, excellent IT ability, and an interest in learning payroll.

Key Responsibilities:

  • Support customers transitioning their data from previous payroll systems.

  • Serve as the first point of contact for customer queries via phone and email.

  • Troubleshoot issues by researching solutions and providing clear guidance.

  • Deliver walkthroughs and support to help customers confidently use the payroll software.

  • Assist with software testing to ensure quality, bug-free releases.

  • Collaborate with the wider team to resolve queries and share knowledge.

  • Manage customer support calls and emails during quieter periods.

Skills & Experience:

  • Excellent phone manner with strong communication and listening skills.

  • Customer-focused attitude and desire to provide exceptional support.

  • Strong IT skills and confidence navigating software systems.

  • Fast learner with the ability to adapt in a busy, evolving environment.

  • Knowledge of Microsoft Excel is a plus.

  • Previous payroll experience is welcome but not required. Full training provided.

  • Positive, proactive attitude with a team-first approach.

  • Due to location must have access to own transport

This is an excellent opportunity to gain payroll experience while working in a collaborative, supportive environment.

Payroll Migration Support Agent (Hybrid)

Payroll Migration Support Agent (Hybrid)

by | Nov 20, 2025

Payroll Migration Support Agent (Hybrid)

We are looking for 5 Payroll Migration Support Agents to work on a fixed term 6 month project with our client based in Duleek.

This would suit somebody available immediately who has strong computer skills, customer service skills and is familiar with the process of payroll.

Key Responsibilities

  • Support new customers with migrating their payroll data from their previous system.

  • Serve as the primary point of contact for customer enquiries via phone and email.

  • Troubleshoot payroll-related issues, research solutions, and provide clear and helpful guidance.

  • Deliver walkthroughs and training to help customers efficiently use the payroll software.

  • Participate in software testing to ensure high-quality, bug-free releases.

  • Stay up to date with payroll industry developments and changes in employment legislation.

  • Collaborate with colleagues to resolve customer queries and share best practices.

  • Assist the wider support team with calls and emails during quieter periods.

Skills, Knowledge & Expertise

  • Excellent phone manner with the ability to build rapport and communicate professionally.

  • Customer-focused mindset with a willingness to go the extra mile.

  • Recent hands-on payroll experience is highly desirable.

  • Strong communication and active listening skills.

  • Solid understanding of payroll processes.

  • Payroll or accounting qualification is a strong advantage.

  • Ability to work well under pressure and adapt to a changing environment.

  • Strong IT proficiency and confidence navigating software systems.

  • Knowledge of Microsoft Excel is an advantage.

  • Positive attitude with a proactive, can-do approach.

Customer Service Representative

Customer Service Representative

by | Nov 20, 2025

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?

We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.

This role is based in Citywest on a 6-month contract.

Key Responsibilities

  • Provide professional customer support by phone, email, and (in the future) an online ordering portal.

  • Process customer orders and enquiries accurately and within deadlines.

  • Monitor and track delivery schedules, resolving any issues with outstanding deliveries.

  • Record, escalate, and resolve customer complaints efficiently.

  • Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.

  • Share information with customers regarding product offerings, promotions, and services.

  • Support internal teams by reducing administrative workload on sales.

  • Demonstrate a strong customer focus both internally and externally.

  • Contribute to continuous process improvements and cross-functional initiatives.

  • Take on Super User or Specialist tasks once fully trained.

Skills & Experience

  • Previous experience in customer service, internal sales, or contact centre roles.

  • Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

  • Strong communication and problem-solving skills.

  • Ability to work effectively in a team-oriented, fast-paced environment.

  • Healthcare or medical device industry experience is an advantage but not essential.

Important Information

  • This is a 6-month contract role based in Citywest, Dublin.

  • Only candidates with full right to work in Ireland and relevant experience will be contacted.

Executive Assistant

Executive Assistant

by | Nov 14, 2025

The executive assistant will provide high-level administrative and organisational support across a dynamic, fast-paced environment. This role requires exceptional professionalism, discretion, and the ability to work independently while managing shifting priorities.

Responsibilities

  • Produce polished documents, presentations, reports, and correspondence as required.

  • Oversee the office environment and support the receptionist, ensuring smooth day-to-day operations and assisting with office activities.

  • Coordinate internal and external events or meetings, including budgeting, venue selection, logistics, catering, invitations, and run sheets.

  • Provide full calendar oversight for the CEO and CFO, anticipating clashes and ensuring seamless scheduling.

  • Prepare and maintain organised digital and physical records, ensuring accuracy and compliance at all times.

  • Manage accommodation arrangements, liaising with hotels, maintaining rate agreements, and updating relevant internal resources.

  • Lead end-to-end organisation of key monthly leadership meetings, including agendas, minutes, timelines, and action tracking.

  • Develop comprehensive travel itineraries for senior leaders, maximising efficiency and cost-effectiveness.

  • Manage the head office vehicle fleet, maintaining all documentation and coordinating tests, servicing, and repairs.

  • Assist with departmental expense reviews to ensure accuracy and policy compliance.

  • Support project work directed by the CEO/CFO, driving tasks from initial briefing through to timely completion.

Skills and Experience

  • Proven experience independently coordinating complex calendars and travel for senior executives.

  • Minimum of 3+ years providing confidential administrative support at an executive level.

  • Skilled in MS Office applications, including advanced use of Teams and SharePoint.

  • A proactive, self-motivated approach with a strong commitment to quality and continuous improvement.

  • Experience managing meetings, events, and operational logistics from planning to execution.

  • Ability to build rapport, deliver excellent service, and communicate effectively both verbally and in writing.

  • Project management exposure is an advantage but not essential.