Personal Lines Account Handler
Overview
We are excited to present an excellent opportunity for a Personal Lines Account Handler to join our clients team at a busy insurance broker in Waterford. This role is perfect for a driven professional with a passion for providing exceptional customer service and expertise in personal lines insurance.
Responsibilities
- Conduct comprehensive market research to issue competitive and customized insurance quotations to new and existing clients, covering personal cars, vans, and homes.
- Ensure all necessary documentation is in place and payments are processed accurately and promptly.
- Provide daily support and service to clients, including issuing renewals, conducting market comparisons, finalizing insurance placements, and updating policy schedules.
- Manage ad hoc client requests, such as policy queries, mid-term adjustments, and claims reporting.
- Stay informed on insurer products, rates, and competitor activities in the marketplace.
- Maintain excellent file management and documentation to ensure compliance with legal requirements, Central Bank codes, company procedures, and business ethics.
- Collaborate with colleagues to improve customer service processes and enhance client satisfaction.
Experience and Qualifications
- Proven experience working in general insurance broking or within an insurance company, with a focus on personal lines.
- APA or CIP qualifications (complete or in progress).
- Exceptional analytical and problem-solving skills, with a keen eye for detail.
- Strong verbal and written communication skills, capable of conveying complex information clearly and effectively.
- Ability to thrive in a fast-paced, dynamic environment while managing multiple tasks and deadlines.
- Proficiency in IT, with experience using insurance software (experience with Relay is desirable but not essential).
- Excellent customer service skills, with a commitment to providing a high level of support and satisfaction.
- Strong organizational skills and the ability to work both independently and as part of a team.
- Self-motivated and proactive, with the ability to take initiative and drive continuous improvement.
Additional Benefits
- Comprehensive training and support for professional development, including assistance with further studies and qualifications.
- Flexible working arrangements, including the option for hybrid work after the training period.
- Generous discounts on motor, home, and travel insurance for employees.
- Access to a supportive and collaborative team environment, fostering personal and professional growth.
This is a fantastic opportunity for a motivated Personal Lines Account Handler to advance their career with a respected insurance broker. Apply and become a valued member of our clients team.