Personal Lines Advisor

Personal Lines Advisor

by | Mar 10, 2026

We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.

Responsibilities

  • Manage renewals and ensure strong client retention

  • Handle policy amendments, account entries, and liaise with clients on claims and correspondence

  • Keep all records and files updated accurately

  • Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries

  • Respond to internal and external requests promptly and efficiently

  • Work collaboratively with colleagues across departments to meet team goals

  • Ensure all processes are completed in line with compliance requirements

  • Take part in ad-hoc tasks and contribute to improving team performance

Skills and Experience

  • APA qualification required; CIP qualification is an advantage

  • Experience in a fast-paced, customer-focused environment

  • Knowledge of Relay software is beneficial

  • Strong communication and interpersonal skills

  • Excellent organisational skills and attention to detail

  • Ability to prioritise, multitask, and solve problems effectively

  • A positive, adaptable attitude with a willingness to embrace change

  • Commitment to professional growth and delivering quality service to customers

Patient Care Specialist

Patient Care Specialist

by | Mar 10, 2026

The Patient Care Specialist will be responsible for supporting existing patients and contributing to service expansion by promoting and delivering high-quality patient care services to key stakeholders across hospital and community settings.

Key responsibilities include:

  • Installation and setup of homecare devices including CPAP, NIV, invasive ventilation, diagnostic equipment, and cough assist devices in patient homes and hospital locations

  • Management of patient home installations, clinic-based installations and support, including patient and clinician training and compliance activities

  • Ongoing patient follow-up post-installation, including telephone support, home visits, and compliance monitoring, with structured feedback provided to prescribing centres

  • Support for clinical training sessions and educational workshops in designated centres

  • Attendance at respiratory conferences and professional meetings as required

  • Support of regional respiratory services, with occasional support in other regions as needed

  • Adaptation of the role to support new product or service introductions when required

Skills and Experience

  • Qualified Nurse or Physiotherapist with a minimum of one year post-qualification experience in a hospital and/or homecare environment

  • Excellent organisational, communication, and record-keeping skills

  • Proven ability to present, train, mentor, and influence a broad range of stakeholders

  • Commercial awareness and experience in developing and maintaining strong professional relationships is desirable

  • Strong attention to detail with the ability to follow tasks through to completion

  • Computer literate with practical IT skills

  • Full manual driving licence