Assistant Manager

by Nathaniel O'Reilly | Jun 26, 2025

As an Assistant Manager you will play a crucial role in delivering exceptional customer service and ensuring the smooth daily operations of the shop. In this role, you will take the lead in managing a dedicated and hardworking team, focusing on operational excellence while supporting the Store Manager in all aspects of store performance.

This Assistant Manager places a strong emphasis on providing the highest level of service to every customer while promoting a positive and inclusive working environment where everyone feels welcome and valued.

Responsibilities:

• Lead, inspire, and motivate your team to consistently deliver outstanding customer service and maintain high operational standards across all areas of the shop.

• Represent the values and ethos of the company, acting as a role model for your team and actively promoting a culture that reflects the brand’s identity and mission.

• Take ownership of the shop’s day-to-day operations, managing workflows, assigning tasks, and ensuring procedures are followed efficiently from opening to closing.

• Assist in the implementation of business strategies by managing stock levels, overseeing budgets, and analyzing profit and loss performance to help meet business targets.

• Ensure full compliance with all health and safety regulations, including HACCP protocols, as well as adherence to relevant legal and company policies.

• Monitor and assess both individual and team performance, offering regular feedback, coaching, and training to encourage growth and maintain high service standards.

• Plan and coordinate staff rosters, ensuring adequate shift coverage and optimizing team scheduling for operational efficiency.

• Maintain strong and open communication with team members and senior management, fostering a supportive and collaborative workplace atmosphere.

Skills and Qualifications:

• A minimum of 5 years’ experience in a supervisory or management role, leading teams of 10 or more people in a retail or customer-facing environment.

• Proven leadership skills with the confidence to guide and inspire others to consistently perform at their best.

• Strong commercial awareness, with a successful background in driving performance and operational improvements within a shop setting.

• Experience in staff rota planning, task delegation, and general team management to support the flow of daily operations.

• Exceptional team-building abilities and a commitment to delivering a superior customer experience through teamwork and individual excellence.

• Capable of making sound, independent decisions in a fast-paced environment while remaining calm under pressure.

• Familiarity with reading, understanding, and creating planograms to support merchandising and stock placement.

• Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively with colleagues at all levels.

Store Manager

by Nathaniel O'Reilly | Jun 3, 2025

We’re looking for an experienced Store Manager who can lead from the front-bringing energy, focus, and commercial awareness to a fast-paced environment. In this role, you’ll take full ownership of store performance, from team development and operational excellence to customer engagement and compliance.

This is a hands-on leadership position, ideal for someone who takes pride in running a tight, efficient operation and understands that success comes from building strong teams and consistently exceeding expectations on the shop floor.

You’ll be working with a trusted and respected retail business that values initiative, rewards high performance, and is committed to providing a positive, long-term career path for its managers.

Responsibilities:

• Set and maintain high standards for overall store performance, visual presentation, and merchandising to ensure a consistent and engaging customer experience
• Ensure every customer interaction is delivered to an exceptional standard, reinforcing a strong culture of service throughout the team
• Champion compliance with all internal policies, operational procedures, and health and safety regulations, including full adherence to HACCP requirements
• Lead, support, and develop your team by providing ongoing training, regular feedback, and setting clear expectations for performance and conduct
• Monitor and analyse sales data on a regular basis to identify trends, highlight opportunities, and implement improvements where needed
• Assign roles and responsibilities based on individual team members’ strengths and experience, supporting efficient daily operations
• Manage stock levels, oversee inventory processes, and take full ownership of store budgets, cost control, and profit and loss accountability
• Drive store targets through strategic workforce planning, proactive resource allocation, and performance-based management
• Foster a collaborative, team-oriented environment by placing collective success and shared goals above individual interests

Skills and Experience:

• A minimum of 5 years’ experience managing teams of 10 or more in a retail environment
• Proven ability to lead, motivate, and develop high-performing teams
• Strong commercial understanding with a track record in analysing sales and improving store performance
• Experienced in rota planning and long-term resource management
• Clear ability to deliver exceptional customer service across the entire team
• Confident in making independent decisions in a fast-paced, customer-driven environment
• Familiarity with Planograms, including interpretation and implementation
• Excellent communication and interpersonal skills