by Terence O'Hara | Sep 27, 2024
Excellent new opportunity for an experienced Insurance Branch Team Lead to join a busy insurance broker in Galway City. This is a permanent role with a salary of up to €43,000 DOE. The salary can sometimes go higher for the ideal candidate.
The Role
- Supervise new business and renewal retention across branches, ensuring monthly targets are met and all associated processes and documentation are completed on time.
- Oversee quality and regulatory standards in all client interactions.
- Ensure timely completion of required reports and month-end processes.
- Collaborate with colleagues across the branch network to enhance the client experience, maintaining close communication with Branch Leads/Managers.
- Monitor team performance, providing regular feedback to team members.
- Communicate relevant company and team updates.
- Coordinate the induction of new team members.
- Facilitate knowledge sharing across the team.
- Identify opportunities to streamline processes for greater efficiency and improved customer experience.
The Person
- Enthusiastic, committed, and leads by example.
- Self-motivated, flexible, determined, and target-driven.
- Strong communicator.
- Holds relevant insurance qualifications (e.g. CIP, MDI, ACII).
Skills and Experience
- Experience in general insurance broking, covering both new business and renewals.
- Strong interpersonal skills.
- Effective time management and organizational skills.
- Ability to align key business drivers with departmental strategy.
- Analytical, creative, and goal-oriented.
by Terence O'Hara | Sep 20, 2024
New opportunity for a Personal Lines Insurance Executive to join a well-known insurance brand in Galway. This is a permanent position with a salary of €34,000 on offer with an excellent commission structure in place for additional earnings. There are also excellent opportunities for growth and development with great benefits available also.
The Job:
Sales and Activity Management:
- Work with team manager on call flows and volumes of calls.
- Dealing with web and queries from clients and close out sales across a suite of products.
- Coach customers through the sales process, providing benefits and covers
- Outbound to potential customers to advise of products and covers available and close out sale.
- Work on specific campaigns with the team manager on driving additional sales
- Customer Relationship Management:
- Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and meeting commitments
- Deal with any issues that customers may have with queries, quotes etc.
Customer Service:
- Portray a professional image to meet or exceed customer service standards
- Take personal responsibility for delivering the highest level of accuracy and quality in your work
- Deal with requests and enquiries from customers, staff and management in a professional and timely manner
Team Collaboration:
- Working as part of a team environment to ensure all customer needs are met
- Working together to ensure the team is on track to meet monthly and yearly targets Compliance:
- Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards
Requirements:
- Preferable to have a strong sales or customer service background
- At least 1 years relevant Insurance experience
- Compliant with the Central Bank Minimum Competency Requirements – APA (Personal General Insurance) as a minimum requirement with a willingness to progress to further educational qualifications as required.
- An enthusiastic and flexible approach
- The ability to work in a fast paced, constantly evolving environment.
- Strong IT skills. Relay/Applied knowledge an advantage
Person Specification:
- Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
- The ability to prioritize workloads and adapt to unforeseen events
- A good degree of personal organization and a structured approach to time and resource management
- Commitment to their own professional development
- Sales Driven, enjoys fast paced sales activity.
- Customer focused, working always with the customer first approach in line with the companies culture
- Demonstrate strong Product & Technical Knowledge with willingness to become a product expert
