Personal Lines Advisor

Personal Lines Advisor

by | Oct 20, 2025

We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.

Responsibilities

  • Manage renewals and ensure strong client retention

  • Handle policy amendments, account entries, and liaise with clients on claims and correspondence

  • Keep all records and files updated accurately

  • Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries

  • Respond to internal and external requests promptly and efficiently

  • Work collaboratively with colleagues across departments to meet team goals

  • Ensure all processes are completed in line with compliance requirements

  • Take part in ad-hoc tasks and contribute to improving team performance

Skills and Experience

  • APA qualification required; CIP qualification is an advantage

  • Experience in a fast-paced, customer-focused environment

  • Knowledge of Relay software is beneficial

  • Strong communication and interpersonal skills

  • Excellent organisational skills and attention to detail

  • Ability to prioritise, multitask, and solve problems effectively

  • A positive, adaptable attitude with a willingness to embrace change

  • Commitment to professional growth and delivering quality service to customers

Insurance Account Executive – Cork

Insurance Account Executive – Cork

by | Oct 14, 2025

The Role: Little Island, Cork

Sales and Activity Management:

  • Collaborate with the team manager on call flows and call volume management.

  • Handle web enquiries and client questions, successfully closing sales across a broad range of products.

  • Guide customers through the sales journey, clearly communicating product benefits and cover options.

  • Make outbound calls to prospective customers to promote products, provide advice, and close sales.

  • Support the team manager in executing targeted campaigns to boost sales.

Customer Relationship Management:

  • Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.

  • Resolve any queries or issues customers may have regarding quotes or policy details.

Customer Service:

  • Maintain a professional image and deliver service that meets or exceeds company standards.

  • Take ownership of your work to ensure the highest accuracy and quality.

  • Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.

Team Collaboration:

  • Work cooperatively within the team to ensure all customer needs are met.

  • Contribute to meeting monthly and annual team targets.

Compliance:

  • Partner with the team manager and compliance department to ensure all file records meet the required standards.

Requirements:

  • Preferably have a strong background in sales or customer service.

  • Minimum of 1 year’s relevant insurance experience.

  • Compliance with Central Bank Minimum Competency Requirements, APA (Personal General Insurance) qualification at minimum, with willingness to pursue further certifications.

  • Enthusiastic and adaptable to change.

  • Ability to thrive in a fast-paced and ever-changing environment.

  • Strong IT skills; knowledge of Relay/Applied is an advantage.

Person Specification:

  • Positive, can-do attitude with openness to rapid changes as the company evolves digitally.

  • Ability to prioritise workloads effectively and adapt to unexpected challenges.

  • Highly organised with strong time and resource management skills.

  • Committed to continuous professional development.

  • Sales-driven and energized by a fast-paced sales environment.

  • Customer-focused, always putting the customer first in line with company culture.

  • Demonstrates strong product and technical knowledge, with eagerness to become a product expert.

Trade Sales Consultant

Trade Sales Consultant

by | Sep 30, 2025

We are seeking an enthusiastic and customer-focused Trade Sales Consultant. This role is perfect for someone who enjoys building relationships, thrives in a fast-paced sales environment, and takes pride in delivering excellent service.

You’ll support customers at the trade counter and over the phone, provide product knowledge and advice, and ensure smooth day-to-day operations while helping to drive sales growth.

Responsibilities

  • Be the first point of contact for customers in store and on the phone

  • Provide advice, product information, and accurate quotations to help customers find the right solutions

  • Process orders and payments efficiently with attention to detail

  • Keep customers informed on order progress, deliveries, and any updates

  • Proactively promote products, highlight alternatives, and maximise sales opportunities

  • Assist with stock control, deliveries, and maintaining high standards across the branch

  • Stay up to date with product ranges, promotions, and branch targets

  • Follow all health and safety guidelines, ensuring a safe working environment

Skills & Experience

  • Previous experience in a customer-facing role

  • Strong communication skills with a passion for excellent customer service

  • A proactive, flexible approach and willingness to support the wider team

  • Comfortable using computer systems for sales and administration

Benefits

  • Performance-related bonus scheme

  • Pension scheme with employer contribution

  • Life cover and staff discount scheme

  • Ongoing training, development, and educational support