by Terence O'Hara | Feb 20, 2025
An exciting new opportunity for an experienced Customer Service Rep to join a well-known insurance brand in Dublin 16
- Permanent
- Salary €35,000 – €40,000 DOE and Qualifications
- Very flexible hybrid working available after training.
- Excellent benefits package
- Study support, paid exams & paid Insurance membership
Task & Duties
- Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries.
- Building rapport with customers
- Retaining the existing business and working towards renewal retention targets
- Ensuring all data is kept up to date on applied relay systems.
- Dealing with all customer requests in an efficient manner
- Providing an elevated level of customer service
- Ability to process administrative duties with an elevated level of accuracy and diligence.
Experience and Qualifications
- Excellent organisational skills and the ability to prioritise and manage their daily tasks.
- Ability to work on own initiative and as part of a team.
- Ability to work within a demanding environment.
- Applied system (Relay) knowledge an advantage.
- Clear & proficient communication and negotiation skills
- Be motivated and have a positive outlook.
by Terence O'Hara | Feb 12, 2025
New opportunity for an experience Insurance Commercial Account Handler to join a busy close-knit team based in Galway City. This is a permanent hybrid role with a salary of up to €50,000 available.
Tasks and Responsibilities for the Insurance Commercial Account Handler
- Responsibility for the handling of a range of commercial business clients, handling renewals, queries, cover instructions, mid-term amendments, claims etc. with an emphasis on, but not limited to, the retention of existing business. Policy types will include Commercial Combined, Combined Liability, Motor Fleet, Shops and Offices, Property Owners, Directors and Officers, Cyber and Professional Indemnity.
- Working closely with clients, insurers and colleagues, carefully managing and maintaining information / documentation for prospects and clients.
- Establish and maintain relationships with key insurance contacts
- Timely reporting of relevant information
- Adherence to compliance standards and relevant codes as appropriate (such as Consumer Protection Code 2012)
- Actively participate in team meetings
Qualifications and experience for the Commercial Account Handler
- Experience & knowledge in a commercial insurance broking or direct insurer environment is required.
- APA / CIP qualification (commercial lines) is required as minimum and subject to Fitness and Probity Standards
- A customer focused team player, committed to providing an excellent service and retaining clients through developing and cementing long term relationships
- Strong interpersonal skills essential
by Terence O'Hara | Feb 12, 2025
Excellent new opportunity for an Insurance Customer Service Advisor to join a growing insurance business in Galway City. The position is permanent office-based role and has a salary of up to €34,000 with excellent benefits on offer.
Tasks and Responsibilities for the Insurance Customer Service Advisor:
- Tasked with fostering new business growth across diverse personal insurance categories: motor, home, farm, van, health, and marine.
- Efficiently manage policy queries and adjustments to meet clients’ evolving needs.
- Play an essential role in ensuring client retention throughout the annual renewal cycle.
- Handle day-to-day administrative tasks associated with personal lines policies.
- Proactively spot cross-selling opportunities by understanding clients’ insurance needs.
- Ensure exceptional client experiences, whether face-to-face or over the phone.
- Collaborate effectively and demonstrate flexibility to support team objectives.
- Ensure mandatory compliance with regulatory standards such as CBI, CPC, GDPR, and internal policies.
Experience and Qualifications for the Insurance Customer Service Advisor:
- Experience and knowledge in a personal insurance environment.
- APA/CIP qualification or working towards.
