by Nathaniel O'Reilly | Mar 10, 2026
Job description
We are looking for a customer-focused individual to join the Personal Lines team, working primarily on renewals, policy changes, and retaining existing clients. The role requires the ability to manage customer relationships, juggle multiple tasks, and deliver work with accuracy and professionalism.
Responsibilities
-
Manage policy renewals while supporting high levels of client retention
-
Process amendments, update accounts, and communicate with clients regarding claims and correspondence
-
Maintain accurate and up-to-date records and files
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Deal with customer renewals, mid-term adjustments, and general enquiries in a clear and professional manner
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Action internal and external requests in an efficient and timely way
-
Work closely with team members and other departments to achieve shared objectives
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Ensure all work is completed in line with compliance and regulatory standards
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Assist with ad-hoc duties and support the overall performance of the team
Skills and Experience
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APA qualification essential; CIP qualification is beneficial
-
Experience working in a busy, customer-facing environment
-
Knowledge of Relay software would be advantageous
-
Strong communication and interpersonal abilities
-
Excellent organisational skills with strong attention to detail
-
Ability to prioritise tasks, multitask, and resolve issues effectively
-
Positive and flexible attitude with the ability to adapt to change
-
Demonstrated commitment to professional development and customer service excellence
by Nathaniel O'Reilly | Mar 10, 2026
Job description
We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.
Responsibilities
-
Manage renewals and ensure strong client retention
-
Handle policy amendments, account entries, and liaise with clients on claims and correspondence
-
Keep all records and files updated accurately
-
Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries
-
Respond to internal and external requests promptly and efficiently
-
Work collaboratively with colleagues across departments to meet team goals
-
Ensure all processes are completed in line with compliance requirements
-
Take part in ad-hoc tasks and contribute to improving team performance
Skills and Experience
-
APA qualification required; CIP qualification is an advantage
-
Experience in a fast-paced, customer-focused environment
-
Knowledge of Relay software is beneficial
-
Strong communication and interpersonal skills
-
Excellent organisational skills and attention to detail
-
Ability to prioritise, multitask, and solve problems effectively
-
A positive, adaptable attitude with a willingness to embrace change
-
Commitment to professional growth and delivering quality service to customers
by Nathaniel O'Reilly | Mar 10, 2026
We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.
Responsibilities
-
Manage renewals and ensure strong client retention
-
Handle policy amendments, account entries, and liaise with clients on claims and correspondence
-
Keep all records and files updated accurately
-
Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries
-
Respond to internal and external requests promptly and efficiently
-
Work collaboratively with colleagues across departments to meet team goals
-
Ensure all processes are completed in line with compliance requirements
-
Take part in ad-hoc tasks and contribute to improving team performance
Skills and Experience
-
APA qualification required; CIP qualification is an advantage
-
Experience in a fast-paced, customer-focused environment
-
Knowledge of Relay software is beneficial
-
Strong communication and interpersonal skills
-
Excellent organisational skills and attention to detail
-
Ability to prioritise, multitask, and solve problems effectively
-
A positive, adaptable attitude with a willingness to embrace change
-
Commitment to professional growth and delivering quality service to customers
by Nathaniel O'Reilly | Mar 10, 2026
We are searching for a strong customer orientated individual to join the Personal Lines department, focusing on renewals, amendments, and customer retention. This position requires someone who can manage client relationships, handle multiple tasks efficiently, and maintain a high level of accuracy and professionalism.
Responsibilities
-
Manage renewals and ensure strong client retention
-
Handle policy amendments, account entries, and liaise with clients on claims and correspondence
-
Keep all records and files updated accurately
-
Communicate effectively with clients to handle renewals, mid-term adjustments, and general queries
-
Respond to internal and external requests promptly and efficiently
-
Work collaboratively with colleagues across departments to meet team goals
-
Ensure all processes are completed in line with compliance requirements
-
Take part in ad-hoc tasks and contribute to improving team performance
Skills and Experience
-
APA qualification required; CIP qualification is an advantage
-
Experience in a fast-paced, customer-focused environment
-
Knowledge of Relay software is beneficial
-
Strong communication and interpersonal skills
-
Excellent organisational skills and attention to detail
-
Ability to prioritise, multitask, and solve problems effectively
-
A positive, adaptable attitude with a willingness to embrace change
-
Commitment to professional growth and delivering quality service to customers
