personal lines administrator

by Warren Mansfield | Jul 1, 2025

Position: Personal Lines Administrator
Location: South Dublin
Salary: €30,000 per annum

As a Personal Lines Administrator, you will provide essential support to the insurance team by managing policy documentation, processing endorsements, and maintaining accurate client records. You will be a key part of delivering efficient, high-quality service to our clients in a busy, fast-paced environment.

Key Responsibilities:

• Process new business, renewals, and mid-term adjustments accurately and promptly

• Handle client correspondence and respond to policy queries

• Maintain and update client records and documentation

• Support claims processing and liaison with insurers as needed

• Ensure compliance with regulatory and company standards

• Assist with administrative tasks to support the Personal Lines team

Requirements:

• Previous experience in Personal Lines insurance administration preferred

• Strong organisational skills and attention to detail

• Good communication skills, both written and verbal

• Proficiency in insurance systems and Microsoft Office

• Ability to work efficiently both independently and within a team

• Customer-focused and proactive approach

Insurance Advisor

by Warren Mansfield | Jul 1, 2025

Position: Personal Lines Insurance Advisor
Location: North County Dublin

Salary: €40,000

As a Personal Lines Insurance Advisor, you will manage a client portfolio, handling renewals, mid-term adjustments, claims, and new business across motor, home, marine, and travel insurance. This role offers the chance to work in a fast-paced environment, providing expert advice and excellent service.

Key Responsibilities:

• Manage client renewals and follow-ups to ensure retention

• Provide quotations, handle policy changes, and ensure premium payments

• Meet targets for renewals, new business, and cross-selling

• Deliver exceptional service and maintain strong client relationships

• Ensure compliance with Central Bank regulations and company policies

Requirements:

• Minimum 2 years’ experience in Personal Lines insurance

• Strong market knowledge and client-focused approach

• APA Personal, CIP, or Grandfathered, fully CPD compliant

• Relay system proficiency a plus

• Excellent communication, organizational, and problem-solving skills

• Ability to work independently and in a team

Insurance Agent Personal Lines

by Warren Mansfield | Jul 1, 2025

Exciting opportunity for a Personal Lines Insurance Executive to join a well-established leading insurance brand based in Sandyford.

This is a permanent role offering a salary of €32,000, with an attractive commission structure providing excellent potential for additional earnings.

The position also comes with great benefits and promising opportunities for personal growth and career development.

The Role:

Sales and Activity Management:

• Collaborate with the team manager on call flows and call volume management.

• Handle web enquiries and client questions, successfully closing sales across a broad range of products.

• Guide customers through the sales journey, clearly communicating product benefits and cover options.

• Make outbound calls to prospective customers to promote products, provide advice, and close sales.

• Support the team manager in executing targeted campaigns to boost sales.

Customer Relationship Management:

• Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.

• Resolve any queries or issues customers may have regarding quotes or policy details.

Customer Service:

• Maintain a professional image and deliver service that meets or exceeds company standards.

• Take ownership of your work to ensure the highest accuracy and quality.

• Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.

Team Collaboration:

• Work cooperatively within the team to ensure all customer needs are met.

• Contribute to meeting monthly and annual team targets.

Compliance:

• Partner with the team manager and compliance department to ensure all file records meet the required standards.

Requirements:

• Preferably have a strong background in sales or customer service.

• Minimum of 1 year’s relevant insurance experience.

• Compliance with Central Bank Minimum Competency Requirements, APA (Personal General Insurance) qualification at minimum, with willingness to pursue further certifications.

• Enthusiastic and adaptable to change.

• Ability to thrive in a fast-paced and ever-changing environment.

• Strong IT skills; knowledge of Relay/Applied is an advantage.

Person Specification:

• Positive, can-do attitude with openness to rapid changes as the company evolves digitally.

• Ability to prioritise workloads effectively and adapt to unexpected challenges.

• Highly organised with strong time and resource management skills.

• Committed to continuous professional development.

• Sales-driven and energized by a fast-paced sales environment.

• Customer-focused, always putting the customer first in line with company culture.

• Demonstrates strong product and technical knowledge, with eagerness to become a product expert.