Customer Service Advisor
We are seeking a customer-focused Customer Service Advisor to join a busy and supportive team. This role is responsible for delivering excellent customer service, processing orders, managing enquiries, and supporting internal teams to ensure a seamless customer experience. It is an excellent opportunity for someone looking to develop their career within a growing organisation.
Responsibilities
- Respond to customer enquiries via phone, email, and online channels in a professional and timely manner.
- Assist customers with product information, order processing, and general account queries.
- Process customer and sales team orders accurately and efficiently.
- Monitor outstanding orders and follow up on backorders and delivery updates.
- Provide customers with information relating to stock availability, pricing, and delivery schedules.
- Support the sales and administration teams with day-to-day operational activities.
- Process online payments and maintain accurate customer and order records.
- Log and manage service requests, warranty enquiries, and spare parts orders.
- Liaise with internal departments to ensure customer issues are resolved effectively.
- Maintain accurate records and update internal systems as required.
- Work collaboratively with colleagues across the business to support customer satisfaction and operational efficiency.
- Assist with additional administrative and support duties as required.
Skills & Experience
- Previous experience in a customer service, administration, retail, or customer-facing role would be advantageous.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- High level of attention to detail and accuracy.
- Positive, professional, and customer-focused approach.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive attitude.
- Good IT proficiency, including Microsoft Office applications.
- Willingness to learn, develop new skills, and take initiative.
- Experience using order processing or CRM systems would be beneficial but is not essential.
