Serve as the primary contact during the design, manufacture, and site delivery phases of assigned projects.

Manage day-to-day aspects of projects, including client interactions and site technical teams.

Develop and execute project plans, ensuring alignment with client requirements and project objectives.

Prepare and maintain project records, technical documentation, and submittals.

Track project milestones, deadlines, and deliverables to ensure on-time, on-budget delivery.

Ensure compliance with approved specifications, contract terms, and health & safety standards.

Lead factory testing coordination and site commissioning activities.

Deliver post-production documentation, including as-built drawings, operation manuals, and spare parts lists.

Manage change orders, variations, and project issues, escalating when necessary.

Attend meetings with clients, stakeholders, and third parties to coordinate project activities.

Provide weekly and monthly progress and commercial reports to senior management.

Assist finance teams as needed regarding project commercial matters.

Ensure effective communication of project information, including sensitive or complex updates.

Qualification in project management, engineering, or related field (or equivalent experience).

Proven experience in project management within construction or M&E, preferably in data centres.

Strong knowledge of HVAC and air handling systems.

Excellent organisational and multitasking skills.

Strong written and verbal communication skills, with the ability to communicate sensitive information tactfully.

Proficiency in Microsoft Office Suite and project management tools; experience with Procore or BIM360 is an advantage.

Attention to detail and accuracy in documentation and reporting.

Ability to work effectively in a team-oriented environment.

Health & Safety supervisor/management qualification (SSSTS / SMSTS) desirable.

Understanding of revenue models, P&L, and cost-to-completion projections is advantageous.

Lead and manage all internal and external technical support activities.

Manage and develop a team of Technical Support Engineers.

Provide advanced troubleshooting and diagnostics for complex HVAC systems, including refrigeration circuits, controls, and communications.

Coordinate with design, R&D, field service, and project teams to resolve critical issues.

Support commissioning, performance verification, and warranty investigations.

Ensure all support requests are handled within KPIs and service standards.

Develop tools, documentation, and guides to support self-diagnosis and commissioning.

Create and maintain service documentation, technical bulletins, and troubleshooting guides.

Develop and implement a technical training strategy for internal teams, service partners, and customers.

Design and deliver training programs, including classroom, online, and factory-based workshops.

Support digital learning initiatives in collaboration with internal teams.

Deliver training and provide mentorship to field service engineers and apprentices.

Provide feedback to product and QA/QC teams based on customer insights and field data.

Prepare management reports using service trends and technical performance data.

Support project teams with commissioning activities as required.

Promote a culture of teamwork, accountability, and high-quality customer service.

Proven experience in senior technical support, service, or training leadership.

Strong technical knowledge of HVAC systems, controls, and refrigeration circuits.

Demonstrated ability to lead, coach, and develop technical teams.

Excellent troubleshooting, problem-solving, and analytical skills.

Strong written and verbal communication.

Experience developing technical documentation and training materials.

Comfortable working cross-functionally with engineering, service, and project teams.

Strong organisational skills with the ability to manage multiple priorities.

Customer-focused mindset with commitment to service excellence.

Experience with digital learning platforms is an advantage.