Customer Service Representative
We are seeking a strong Customer Service Representative to deliver high-quality support to clients within a fast-paced, service-driven environment. This role focuses on managing customer interactions, processing orders, and ensuring a seamless customer experience while working closely with internal teams.
Responsibilities
- Provide professional support to customers via phone, email, and online platforms
- Process orders and customer requests accurately, ensuring adherence to internal deadlines
- Monitor delivery timelines and follow up on outstanding orders
- Handle customer complaints, ensuring timely resolution and appropriate escalation where required
- Work closely with operations, logistics, sales, and finance to deliver a consistent customer experience
- Maintain up-to-date knowledge of products, services, and promotions to effectively support customers
- Contribute to ongoing process improvements and support cross-functional initiatives
- Take on additional responsibilities such as system or process specialist roles as experience develops
Skills and Experience
- Strong working knowledge of ERP systems such as SAP or Oracle and CRM platforms such as Salesforce desirable
- Highly organised with strong attention to detail and accuracy
- Excellent communication skills with a customer-focused approach
- Ability to manage multiple tasks in a fast-paced environment
- Strong interpersonal skills with a positive and professional manner
- Self-motivated with a high level of accountability for customer satisfaction
- Comfortable working as part of a team in an international environment
- Relevant qualification or minimum three years’ experience in a customer-facing role