Credit Control

Credit Control

by | Dec 12, 2025

We are seeking a Credit Controller to perform tracking and reconciling accounts, contacting customers regarding overdue payments, and maintaining accurate financial records. You will work closely with the finance team to ensure the smooth flow of funds and minimize bad debt exposure.

Key Responsibilities:

  • Manage and control the company’s outstanding debts to minimize financial risk and improve cash flow.
  • Accurately process and reconcile customer invoices and credit notes.
  • Contact customers to ensure timely payment, negotiate payment terms, and resolve billing issues.
  • Assess credit risk for new and existing customers, making recommendations for credit limits.
  • Regularly reconcile customer accounts, identify discrepancies, and resolve any issues promptly.
  • Prepare and present regular reports on the status of accounts receivable, aged debt analysis, and collections progress.
  • Ensure compliance with company credit policies and industry regulations.
  • Documentation Management: Maintain organized and complete records of all credit-related activities.
  • Build and maintain positive relationships with customers while ensuring payment obligations are met.

Skills and Experience:

  • Proven experience in credit control or a related financial role.
  • Strong understanding of financial principles, credit management, and risk assessment.
  • Effective communication, negotiation, and conflict resolution skills.
  • Ability to analyze data, identify trends, and make informed decisions.
  • High level of accuracy and precision in financial record-keeping.

Customer Service Representative

Customer Service Representative

by | Dec 2, 2025

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?

We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.

This role is based in Citywest on a 6-month contract.

Key Responsibilities

  • Provide professional customer support by phone, email, and (in the future) an online ordering portal.

  • Process customer orders and enquiries accurately and within deadlines.

  • Monitor and track delivery schedules, resolving any issues with outstanding deliveries.

  • Record, escalate, and resolve customer complaints efficiently.

  • Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.

  • Share information with customers regarding product offerings, promotions, and services.

  • Support internal teams by reducing administrative workload on sales.

  • Demonstrate a strong customer focus both internally and externally.

  • Contribute to continuous process improvements and cross-functional initiatives.

  • Take on Super User or Specialist tasks once fully trained.

Skills & Experience

  • Previous experience in customer service, internal sales, or contact centre roles.

  • Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

  • Strong communication and problem-solving skills.

  • Ability to work effectively in a team-oriented, fast-paced environment.

  • Healthcare or medical device industry experience is an advantage but not essential.

Important Information

  • This is a 6-month contract role based in Citywest, Dublin.

  • Only candidates with full right to work in Ireland and relevant experience will be contacted.