Customer Service Representative

Customer Service Representative

by | Oct 13, 2025

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?

We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.

This role is based in Citywest on a 6-month contract.

Key Responsibilities

  • Provide professional customer support by phone, email, and (in the future) an online ordering portal.

  • Process customer orders and enquiries accurately and within deadlines.

  • Monitor and track delivery schedules, resolving any issues with outstanding deliveries.

  • Record, escalate, and resolve customer complaints efficiently.

  • Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.

  • Share information with customers regarding product offerings, promotions, and services.

  • Support internal teams by reducing administrative workload on sales.

  • Demonstrate a strong customer focus both internally and externally.

  • Contribute to continuous process improvements and cross-functional initiatives.

  • Take on Super User or Specialist tasks once fully trained.

Skills & Experience

  • Previous experience in customer service, internal sales, or contact centre roles.

  • Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

  • Strong communication and problem-solving skills.

  • Ability to work effectively in a team-oriented, fast-paced environment.

  • Healthcare or medical device industry experience is an advantage but not essential.

Important Information

  • This is a 6-month contract role based in Citywest, Dublin.

  • Only candidates with full right to work in Ireland and relevant experience will be contacted.