Customer Service Representative

Job description

We are seeking a strong Customer Service Representative to deliver high-quality support to clients within a fast-paced, service-driven environment. This role focuses on managing customer interactions, processing orders, and ensuring a seamless customer experience while working closely with internal teams.

Responsibilities

• Provide professional support to customers via phone, email, and online platforms
• Process orders and customer requests accurately, ensuring adherence to internal deadlines
• Monitor delivery timelines and follow up on outstanding orders
• Handle customer complaints, ensuring timely resolution and appropriate escalation where required
• Work closely with operations, logistics, sales, and finance to deliver a consistent customer experience
• Maintain up-to-date knowledge of products, services, and promotions to effectively support customers
• Contribute to ongoing process improvements and support cross-functional initiatives
• Take on additional responsibilities such as system or process specialist roles as experience develops

Skills and Experience

• Strong working knowledge of ERP systems such as SAP or Oracle and CRM platforms such as Salesforce desirable
• Highly organised with strong attention to detail and accuracy
• Excellent communication skills with a customer-focused approach
• Ability to manage multiple tasks in a fast-paced environment
• Strong interpersonal skills with a positive and professional manner
• Self-motivated with a high level of accountability for customer satisfaction
• Comfortable working as part of a team in an international environment
• Relevant qualification or minimum three years’ experience in a customer-facing role