Job description

JOB SPECIFICATION

We are searching for a strong and driven Assistant Manager to provde excellent support to the Store Manager, ensuring the smooth day-to-day running of the department. This role requires a focus on delivering exceptional customer service, achieving sales and performance targets, and managing both staff and operational responsibilities in the manager’s absence. The Assistant Manager is expected to lead by example, maintain a high level of store presentation, and drive a culture of performance, accountability, and team engagement.

Responsibilities

• Drive individual and team sales performance by consistently meeting or exceeding set targets and promoting upselling and cross-selling techniques.

• Lead, coach and motivate staff to maintain a high-performance culture focused on results, customer satisfaction, and team collaboration.

• Provide clear, direct feedback and manage performance effectively, addressing issues confidently and taking necessary corrective actions.

• Ensure a consistently high level of customer service is delivered, responding to queries and complaints professionally and efficiently.

• Oversee all store operations in the absence of the Store Manager, including opening and closing procedures, staff supervision, and daily cash handling.

• Maintain stock accuracy and presentation by managing inventory levels, ensuring correct ticketing, and coordinating regular stocktakes.

• Assist with recruitment, training, and ongoing development of team members, ensuring staff are well-informed, capable, and aligned with company standards.

• Ensure all company procedures, policies, and health & safety regulations are followed and enforced at all times.

• Support execution of in-store promotions, merchandising plans, and online order management to optimise sales and customer engagement.

Skills and Experience

• Experience in a retail supervisory or team leadership role with a proven track record of delivering strong sales results.

• Excellent communication and interpersonal skills, with the ability to motivate and guide team members effectively.

• Strong customer service skills with the ability to manage complaints and resolve issues in a professional manner.

• Organised and detail-oriented, capable of managing time and priorities across multiple tasks and responsibilities.

• Confident in using retail systems and tools, including point of sale, inventory management, and reporting systems.

• Proactive and adaptable approach with a focus on achieving targets and improving store performance.

• Knowledge of health & safety standards and the ability to maintain a clean, safe, and compliant store environment.