Store Operations Manager

Job description

Job Description

As a Retail Operations Store Manager, you will be part of inspiring, coaching and developing your team to enjoy and excel in their roles.

You will possess a real passion for retail and the flexibility to handle the details of daily operations along with more complex systems-based protocols.

The most successful Managers will be passionate about quality control and continuous customer satisfaction, achieved through effective employee training and implementation of company policy.

Responsibilities:

• Champion company culture and values, acting as an Ambassador for the company.
• Exceed customer expectations by delivering exceptional service through team leadership.
• Ensure compliance with company policies, Health & Safety, and legal procedures.
• Lead, motivate, and engage the team, providing necessary tools and training for success.
• Control and analyze sales performance across all categories, meeting and exceeding organizational goals.
• Implement business strategy, assigning roles based on team members’ strengths.
• Monitor and manage operational plans, including stock management, budgets, and profit and loss.
• Maintain clear communication between team members and senior management, addressing challenges and providing feedback and mentorship.

Skills and Qualifications

• A minimum of 5 years’ experience managing teams of 10 or more people.
• Confident leader who can motivate and challenge others to deliver excellence.
• Strong commercial acumen.
• Proven track record in driving operational standards across the team.
• Previous experience of rota planning and yearly projected requirements of same.
• Possess an excellent track record of Team Building and Leadership.
• Ability to deliver World Class Customer Service on a daily basis throughout your team.
• Ability to make independent decisions in a busy environment where the customer is at the heart of every decision.
• Experience of working with Planograms, in both understanding and creating.
• Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across all departments.
• Detail-oriented, well organised and able to adhere to deadlines.
• Experience with customer service and conflict resolution.
• Proven success in working with all levels of management.
• Ability to motivate people on your team and develop members within your team.