Store Manager

Job description

We are currently seeking an experienced and driven Store Manager to oversee the day-to-day operations and strategic direction of our retail environment. This role is responsible for inspiring, developing, and empowering a large, dynamic team while ensuring the delivery of exceptional service standards and operational excellence. The Store Manager will bring strong leadership, commercial insight, and a proven ability to manage both people and processes in a fast-paced retail setting.

This position calls for a hands-on professional with a passion for retail, a commitment to service, and the capability to uphold rigorous standards across all areas of responsibility.

Responsibilities

• Lead by example, consistently championing the company’s values, standards, and culture

• Drive exceptional customer service across all departments, setting high expectations for team engagement and performance

• Ensure full compliance with all company policies, procedures, and regulatory requirements, including Health & Safety and HACCP

• Monitor and analyse sales performance across categories, implementing strategies to optimise results

• Develop and coach team members, ensuring they have the tools, training, and support needed to succeed

• Coordinate operational plans, including budget control, P&L oversight, workforce planning, and resource allocation

• Plan and manage effective staff rotas and forecast future staffing needs

• Implement business strategies and delegate responsibilities to team members in line with their skills and development goals

• Maintain accurate stock control and ensure the shop floor environment meets brand and visual merchandising standards

• Act as a liaison between your team and senior leadership, ensuring clear and timely communication

• Prioritise team development and create an environment where individual potential is nurtured and recognised

• Effectively manage service recovery and customer issue resolution while maintaining professionalism and brand integrity

Skills and Experience

• Minimum of 5 years’ experience in a senior retail management role, leading teams of 10+ people

• Demonstrated success in driving performance, developing talent, and achieving business KPIs

• Strong understanding of retail operations, merchandising, and category management

• Commercially minded with experience managing P&L, stock control, and cost efficiency

• Proven experience with rota planning, forecasting, and resource management

• Adept in visual merchandising practices, including interpreting and applying planograms

• Exceptional interpersonal and leadership skills, capable of building strong relationships across departments

• Comfortable making autonomous decisions in a customer-first environment

• Skilled in conflict resolution and delivering consistent, high-quality service

• Detail-focused with strong organisational and time management abilities

• A proactive, motivational leader committed to fostering a high-performance team culture