Personal Lines Account Handler

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Job description


We are excited to present an excellent opportunity for a Personal Lines Account Handler to join our clients team at a busy insurance broker in Cork. This role is perfect for a driven professional with a passion for providing exceptional customer service and expertise in personal lines insurance.


  • Conduct comprehensive market research to issue competitive and customized insurance quotations to new and existing clients, covering personal cars, vans, and homes.
  • Ensure all necessary documentation is in place and payments are processed accurately and promptly.
  • Provide daily support and service to clients, including issuing renewals, conducting market comparisons, finalizing insurance placements, and updating policy schedules.
  • Manage ad hoc client requests, such as policy queries, mid-term adjustments, and claims reporting.
  • Stay informed on insurer products, rates, and competitor activities in the marketplace.
  • Maintain excellent file management and documentation to ensure compliance with legal requirements, Central Bank codes, company procedures, and business ethics.
  • Collaborate with colleagues to improve customer service processes and enhance client satisfaction.

Experience and Qualifications

  • Proven experience working in general insurance broking or within an insurance company, with a focus on personal lines.
  • APA or CIP qualifications (complete or in progress).
  • Exceptional analytical and problem-solving skills, with a keen eye for detail.
  • Strong verbal and written communication skills, capable of conveying complex information clearly and effectively.
  • Ability to thrive in a fast-paced, dynamic environment while managing multiple tasks and deadlines.
  • Proficiency in IT, with experience using insurance software (experience with Relay is desirable but not essential).
  • Excellent customer service skills, with a commitment to providing a high level of support and satisfaction.
  • Strong organizational skills and the ability to work both independently and as part of a team.
  • Self-motivated and proactive, with the ability to take initiative and drive continuous improvement.

Additional Benefits

  • Comprehensive training and support for professional development, including assistance with further studies and qualifications.
  • Flexible working arrangements, including the option for hybrid work after the training period.
  • Generous discounts on motor, home, and travel insurance for employees.
  • Access to a supportive and collaborative team environment, fostering personal and professional growth.

If you have the qualifications and experience outlined above and are ready to take on a new challenge, Apply and become a valued member of our team.


Nathaniel O'Reilly

Nathaniel O'Reilly

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