Payroll Administrator

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Job description

Excellent new opportunity for a Payroll Administrator for a 10-month contract located in South Dublin. Salary is €30,000 – €35,000 DOE. This is a hybrid position

Tasks and responsibilities

  • Ensuring that our customers come first is a key responsibility of the role
  • Processing customer requests in relation to the payment of ARF withdrawals, Annuities, PHI and Pension
  • Retirement Claims. This will involve ensuring that requests are processed in accordance with Product Rules, Revenue Rules and the Company’s Processes and Procedures.
  • Working towards weekly and monthly deadlines in order to make payments to our Pension Customers in a timely manner
  • Dealing with broker and customer phone call and email queries with empathy, listening to and understanding their needs.
  • Interacting with other areas of the business e.g. Sales, Customer Support, Compliance etc. to improve how we work
  • Keeping abreast of legislative and industry changes and incorporating these into Company practice
  • Complaint’s handling
  • Support change/improvement initiatives

Skills and Experience

  • Has strong inter-personal and communication skills along with excellent attention to detail
  • Complaint’s handling
  • Ability to work in a dynamic team environment
  • Be well organized, results driven and capable of working to tight deadlines
  • Strong customer focus and ability to build relationships internally and externally
  • Good working knowledge of Outlook, Microsoft Word and Excel
  • Relevant experience within financial services
  • Is willing to undertake relevant professional qualification that meets Central Bank Minimum Competency

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