Operations Manager

Apply now

Job description

Operations Manager – Hard Services

Our Client is an award winning Facilities Management provider offering a wide range of facilities management (FM) services across Ireland, Europe, and the UK. Services areas include technical services, energy and building services, cleaning, security, front of house and consultancy.

Key responsibilities:

  • Lead and manage a team of subcontractors and mobile maintenance technicians. This will include conducting one to one meeting and reviewing productivity, checking compliance to contract specific KPI and using performance management to maintain or improve daily, weekly and monthly objectives.
  • To be the key client liaison on the contract and to compile and present client reports to meet client requirements.
  • To be a visible point of contact for client escalations and to manage solutions through to completion on-site with technicians, clients and sub-contract partners.
  • Proactively manage all elements of the contract to ensure full-service delivery in compliance with SLA’s and KPI’s
  • Work in partnership with Service-desk and Planned Maintenance Teams to ensure delivery of tasks and implement best practice for staff and contract partners.
  • Ensure all QHSE, HR, Finance policies and procedures are in place and followed.
  • Provide visible leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
  • Undertake cost analysis for facilities management and project works.
  • Assist in meeting client requirements.
  • Perform risk assessment, value management and cost control exercises.
  • Visit sites as necessary to compile accurate quoted works.
  • Advise on maintenance, repair and refurbishment techniques to minimise future maintenance risk, contributing to the creation of method statements.
  • Can challenge the business and develop new delivery models.
  • Maintain awareness of the FM industry in general and the various contracts in use
  • Contribute business improvement/efficiency ideas and initiatives.
  • Manages the delivery of a team and escalates individual performance issues.

About you:

  • Experience working within the Facilities Management or Service Industry
  • Relevant third level qualification.
  • Minimum 5 years’ experience in a technical FM business including compliance and H&S Management
  • Proven experience liaising with clients from a technical standpoint.
  • Ability to provide costing build up based on labour, material and relevant contracted rates.
  • Comfortable managing a multi-site nationwide portfolio in a fast-paced environment.
  • Ability to present proposal, both internally and externally, in a professional manner and with a full understanding of the delivery solution put forward; including validation of innovation or cost savings put forward.
  • IT literate, with a good knowledge of Microsoft office packages, with the ability to generate, interpret and extract data from reports.

Apply now

* Required

Upload your CV/resume or any other relevant file. Max. file size: 2 MB.
Our company is compliant with the General Data Protection Regulation (GDPR) and in our capacity as Data Controller, we strictly abide by GDPR when processing personal data. By continuing you agree to our Privacy Policy and Data Retention Policy

View all jobs