Customer Service Agent

Role Overview:

Our client is seeking a Customer Service Agent to join their team. This role is focuses on supporting the delivery of high-quality homecare services, ensuring that clients receive the best possible experience. Reporting to the Office Administration Manager, the successful candidate will handle various customer service tasks and administrative duties, playing an integral part in the company’s operations. The role offers a chance to be part of an experienced team, contributing to the well-being of thousands of homecare clients.

Key Responsibilities:

• Respond to inquiries from homecare clients and healthcare staff, providing prompt and accurate information.
• Coordinate with internal and external contacts to resolve delivery issues and ensure smooth service operations.
• Process orders and tasks using a bespoke database, ensuring accuracy and efficiency.
• Monitor service levels and targets, striving to exceed them regularly.
• Perform additional office administration tasks as needed, contributing to the overall efficiency of the team.

Ideal Candidate:

• Strong customer-focused mindset, with the ability to empathize and understand client needs.
• Excellent telephone manner and attention to detail, ensuring high-quality communication.
• Effective organizational and time management skills, capable of prioritizing workload efficiently.
• Proficient in Microsoft Word and Excel, with the ability to quickly learn new systems.
• Familiarity with Microsoft Dynamics is advantageous, though not essential.