Customer Service Advisor

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Job description

Excellent new opportunity for an Insurance Customer Service Advisor to join a growing insurance business in Mayo. The position is permanent office-based role and has a salary of up to €32,000 with excellent benefits on offer.

Tasks and responsibilities:

  • Tasked with fostering new business growth across diverse personal insurance categories: motor, home, farm, van, health, and marine.
  • Efficiently manage policy queries and adjustments to meet clients’ evolving needs.
  • Essential role in ensuring client retention throughout the annual renewal cycle.
  • Handle day-to-day administrative tasks associated with personal lines policies.
  • Proactively spot cross-selling opportunities by understanding clients’ insurance needs.
  • Ensure exceptional client experiences, whether face-to-face or over the phone.
  • Collaborate effectively and demonstrate flexibility to support team objectives.
  • Mandatory compliance with regulatory standards such as CBI, CPC, GDPR, and internal policies.

Experience and Qualifications

  • Experience and knowledge in a personal insurance environment.
  • APA/CIP qualification or working towards.

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